Customer reviews Motostorm.it
Calculated from 31408 Reviews
Customer ratings
Hello, thanking you for your feedback. As you know we are very sorry for this inconvenience. You have been contacted by customer service and you have been sent a prepaid shipping ticket to send the item back to Motostorm to recieve a full refund. You will not be charged by customs in your country to send the item back to Italy as the customs duties are the responsibilty of who pays for the return ticket. The value indicated is not false as the item you have recieved has been exported previously. Please follow the instructions that you have been sent to return the defective item.
Customer review
My 2nd order from Motostorm. They offer a nice selection of goods and quick shipping at a reasonable cost. Pricing at times, can be less compared to pricing found in the US. Grazie!
Customer review
Non c'è modo di contattare, fino a 10 giorni di ritardo dell'ordine e senza preavviso. Molto da migliorare nel contatto con il cliente. A quanto pare non sono l'unico cliente dei tanti che si sono lamentati
we are very sorry you were not satisfied about our service. we did send an email with the update on the late shipping but maybe it ended up in your spam. we value very much the comments from our customers as we care about their satisfaction. We can ensure you that we are working costantly in improving our methods to reach a better service level, including a smooth comunication system and a high efficiency order management. we hope to see you soon back on Motostorm website. In case you need to reach us, our email is info@motostorm.it, our Italian phone is +39541857848 (please be kindly reminded on eventual time difference based on where you are located in the world)
Customer review
All item as per description. Need to improve on customer service.
Customer review
Prezzo ottimo ma spedizione in ritardo di una settimana, comunque dal momento in cui è partito il pacco è arrivato in un giorno.
In generale sono molto soddisfatto e consiglio l'acquisto su questo sito.
In generale sono molto soddisfatto e consiglio l'acquisto su questo sito.
Customer review
Really pleased with the delivery and communication I received regarding its status . Will def be using these guys are my go to place in Europe . Great timely delivery to a Brit in the USA
Customer review
Bought Shad side cases, top-boxe and fittings for a R1300GS from motostorm.it Price was compeditive. Everything was delivered to me in Ireland in about three weeks. Very happy with motostorm.it
Customer review
Sito molto valido gli ordini arrivano regolari e nei tempi previsti
Customer review
I received my bags within 2 weeks of ordering . Quality is great , however the right side bag mount is incorrect. I have emailed with photos and part numbers of the incorrect side as well as the correct side. I believe the wrong bar was placed in the package . I am waiting for a response once that is done to my satisfaction you will receive your other 3 stars . Currently I cannot use the bags due to fitment issues
Hello, we are sorry that you are having problems with installation. Regarding replys to email requests we do not guarantte an immediate reply. We receive your email this morning. Please check your inbox. You have been contacted by customer service.
Customer review
Perfect ⭐️⭐️⭐️⭐️⭐️
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31408
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Customer review
1 / 5
I immediately contacted Motostorm with a picture of the defective product, but received no response.
I had no choice but to report it to PayPal, and Motostorm contacted me.
They said they would send a part that had nothing to do with the defective part.
Once again, I attached a picture of the defective part and explained to Motostorm that it was a fundamental manufacturing error by the manufacturer and that it was not a normal product, and they informed me that they would give me a full refund and that I should return the product.
In order to return the item from here, I would need to have the high taxes I paid upon receipt of the item returned to me by customs.
To do this, I have to return the item through customs.
This is very time-consuming.
It is not easy to return goods overseas.
Motostorm knowingly sends poorly inspected and defective products overseas.
In addition, the return slips provided by Motostorm appear to contain false information regarding the amount of goods involved in the import/export process.
And of course, there is no apology from Motostorm.
Discussions are ongoing.
Order date 09-18-2024 01:05 pm
from motostorm.it/en