Customer reviews Motostorm.it
Calculated from 31369 Reviews
Customer ratings
Hello, Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. As your country is not part of the european comunity you do not pay Vat on our website buit you are asked by your customs to pay taxes and duties on delivery. We state this on our website and also on the confirmation email that you recieve after placing the order.
Customer review
My item still hasn’t arrived and l bought in good faith. I also feel you should make it more clear a duty charge will be applied by the UPS the delivery company… £76 extra it cost me so the helmet as become very expensive and l still haven’t received it ….. very very disappointing
Hello, I belive that your parcel is out for delivery today. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We state this on our website in the payments section at also at checkout.It is also stated on the confirmation email that you receive after the order has been placed.
Customer review
Wrong product sent, they did not return email. Have not heard back from motostorm.
Hello, we are sorry that you have an issue with your order. The immediate reply to emails is not guaranteed, they are usally replied to within 24 hours. Please check your in box, you have been contacted by customer care.
Customer review
Mi dispiace ma non ci siamo. Quasi un mese per evadere l’ordine neanche arrivasse dalla Cina, ma ok, era indicato in fase di acquisto quindi vabbeh. Ma la cosa che proprio non mi è andata giù è come e stata spedita la merce. Stiamo parlando di un prodotto di 132€ scontato buttato alla meno peggio dentro uno scatolo. Nessun imballaggio, anche un po’ di carta per avvolgere il contenunto, niente. Il prodotto è integro ed in perfetto stato ma se non fosse per questo, senza un cartellino, un certificato o qualsiasi cosa potrebbe sembrare un prodotto usato. Detto questo sono fortunato che non ha piovuto in questi giorni altrimenti avremmo parlato di altro perché il la merce così come riposta dentro lo scatolo si sarebbe deteriorata. Ovviamente posso allegare foto. Mi dispiace, ma per questo la mia esperienza è negativa.
Buongiorno, siamo spiacenti non sia pienamente soddisfatto della sua esperienza presso Motostorm.
In fase di acquisto - come conferma anche lei - abbiamo indicato la spedizione in 30 giorni perché i prodotti Bagster vengono fatti su ordinazioni e a mano una volta che riceviamo gli ordini - dunque è necessaria la quantità di tempo indicata proprio per la cura e la manualità richiesta; nonostante questo siamo riusciti a spedire il suo ordine ben 10 giorni prima di quanto indicato.
Le confermo inoltre che non arrivano dalla Cina ma dalla Francia.
Ci scusiamo per lo stato della spedizione, i copriserbatoi non hanno imballaggio specifico e dunque li insieriamo direttamente nelle nostre scatole con Logo per poi procedere con la spedizione.
In caso di danni imputabili a maltempo o al trasporto ovviamente il cliente è coperto al 100% da garanzia, dunque procederemmo con la sostituzione del prodotto danneggiato.
Customer review
UPS has not delivered the package to my home and is forcing me to go to an Access Point. They are not going to come at the time they have to inform. Face, I didn't send my package home. I will surely NOT buy products from the online store again because I don't have to rely on UPS... Very bad experience.
Hello, we are sorry for the inconvenience caused by the delivery company.
The courier only indicated was that it was impossible for them to delivery and therefore the package wad left in a Pickup point.
We ship with various delivery companies, therefore if you do not wish for us to ship with UPS you can indicate it in the notes.
The package is signed as delivered at the Access Point.
Customer review
This was the first time that the delivery date was delayed.
If there was a delay in the product, I would have liked to be contacted before contacting you.
If there was a delay in the product, I would have liked to be contacted before contacting you.
Hello, we are sorry for the delay.
As the item was not in stock we ordered it from the manufacturer - there were delays in delivery and we shipped with a 5 day delay.
We are truly sorry for the inconvenience caused, if the customer has urgency, we indicate which items are in stock and which are not and we can always be contacted to request further information both via mail and phone call.
Customer review
Unfortunately, I did not receive this item I ordered yet, there has been a delay in custom clearance for a helmet!. I spent hours trying to navigate FedEx and US customs, and they kept telling me that they need documents and information from the shipper, this has not been resolved yet
I did contact motostorm to send the required document so I can receive the shipment no response yet.
I did contact motostorm to send the required document so I can receive the shipment no response yet.
Hello, we are very sorry for the delay with delivery. The order was shipped on schedule. Sometimes there can be delays due to customs clearance. We ahve sent all information to Fedex for delivery. We advise you to contact them on your side and also provide the reacking number to speed up delivery.
Customer review
The Givi AF300 Vario Screen that I have received has a manufacturing defect. It looks like a cracking or scratch at the top of the screen, right in my field of vision.
Unfortunately being from Australia, with Motostorm's return policy it is not cost efficient to return the product.
If a product is defective, Motostorm should cover the cost of the return and/or send a replacement at no cost to the customer.
I had the same experience with Unit Garage crash bars that was received damaged on a previous order.
It will make me reconsider purchasing from Motostorm again in the future.
Unfortunately being from Australia, with Motostorm's return policy it is not cost efficient to return the product.
If a product is defective, Motostorm should cover the cost of the return and/or send a replacement at no cost to the customer.
I had the same experience with Unit Garage crash bars that was received damaged on a previous order.
It will make me reconsider purchasing from Motostorm again in the future.
Hello, we are very sorry that you have this issue. Have you contacted customer service? Please send an email to the following email address and attach some photos of the screen. andrea@motostorm.it
Customer review
sorry for the review but the courier you use are appalling, don't turn up when they say they will, when they finally turned up said they couldn't get a payment, they didn't even knock as i was waiting with cash/card , so still haven't received my goods, when they turn up again or if they turn up again hopefully i receive my goods,
We are truly sorry for the inconvenience caused by the delivery company.
It is not the company's fault - sometimes drivers can be unrealiable and create a bad experience for the customers.
We will notify the delivery company hoping they can solve the problem.
Customer review
Fatto ordine il 27 dicembre 2023, merce arrivata il 27 febbraio 2024. Due mesi mi sembrano un po' troppi per una consegna ! Considerando che ho pagato in anticipo! Bisognerebbe migliorare molto questo aspetto
Grazie per aver condiviso il tuo feedback. Ci dispiace che la tua esperienza non abbia soddisfatto le tue aspettative. Protroppo come lei sa il prodotto ha avuto ritardi dovuto alla produzione. In questi casi informiamo i nostri clienti del ritardo, cosi si possono scegliere di attendere o annullare l'ordine. Grazie comunque per vostri suggerimenti.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31369
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Customer review
1 / 5
No response from Motorstorm at all. Very negative experience. No savings in product purchased made. Cost an extra$300 overall will never use them again..
Order date 03-27-2024 01:39 pm
from motostorm.it/en