Customer reviews Motostorm.it
Calculated from 31369 Reviews
Customer ratings
Hello Steffen, your order was placed on November the 22nd and shipment date was indicated for November the 30th.
We shipped on the 29th with UPS and your package it's on its way to you.
This was all indicated in the website and you have the tracking number to follow the package.
Customer review
realice un pedido, y después de 1 mes sigue sin llegarme
Hola, gracias por tu pedido. Se envió la semana pasada con Ups. Se le envió la información de seguimiento por correo electrónico. Pronto será contactado por el servicio de atención al cliente.
Customer review
UPS is the worst way to ship a paecel.
Customer review
The service of the store is excellent. The website is very helpful and the delivery is very fast. Regarding the shoes, it is not really a safety shoe. There is no real hardening, the shoe is soft and it is a gimmick even if it is CE approved. The shoe is very wide relative to its length. Shipping via FedEx is very fast but ended up being almost twice the price of the shoe. Bottom line, a disappointing purchase.
Customer review
It takes 3 weeks before i received my orders.
Hello, the website indicated shipment programmed for November the 14th and we shipped on the 16th.
Unfortunately one of the items was not in stock and that delayed shipment.
We indicate in the website if an item is in stock or not - once we indicate "In stock - ships within 24 hours" it means it is present in our warehouse, on the hand if it indicates "Ships within xx days" it means it is not in our warehouse and we have to wait for it to arrive from the manufacturer.
Customer review
Ripped off. Never prompted at payment that I would be paying an extra $300 for customs, May as well have purchased at home!! Never again, don’t buy from this company, I bet this doesn’t make it to the review site! I’m filthy, wife thought she was doing a great thing and found a competitive price but sadly disappointed.
Buyer beware.
Buyer beware.
Hello, we are sorry you are not satisfied with the service.
We do indicate multiple times that customers outside of the European Union might need to pay custom charges both in the website and also in the confirmation email the customer receives once the order is placed.
"Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. [...]"
You can find this information also in the website and also while purchasing we indicate price without GST so the customer knows it does not include taxes.
We am sorry it was not noticed.
Customer review
The parcel was sent via UPS and supposed to be delivered at my home, UPS said they couldn't deliver the parcel (I don'o know why), they didn't even call me on my mobil phone. I have to go to an access point to get my parcel !
Hello, we are very sorry for any incovnenience caused. It seems that they made an attempt to deliver yesterday without success.The parcel must be picked up at the access point as indicated.
Customer review
Customer service was just not there...at all! I tried sending them an email regarding my order, since it was already 2 weeks late, but there was no answer.
Hello, as you know we are always available for order information. Your last order was shipped on the 14th, you should have received it by now. If you need further information you can write an email to andrea@motostorm.it
Customer review
The sw mote h foot pegs advertised as fitting the Vstrom 800 do not. They are no where near level and are raked toeside downward
HI, we are sorry you have encountered an issue with one of the received item. Our customer service will be in contact with you by email to address your claim. Kind regards
Customer review
Bin mit der Firma sehr sehr unzufrieden Würde nichts mehr Bestellen geschweige denn es weiter zu empfehlen 👎👎👎
Hallo, es tut uns leid, dass Sie mit unserem Service nicht zufrieden sind. Ich kann sehen, dass es bei Ihrer Lieferung aufgrund eines Problems mit der Wiederauffüllung zu einer Verzögerung gekommen ist. Die Bestellung wurde vor 2 Tagen versandt und zu Ihnen nach Hause geliefert. Wenn Sie Probleme haben, können Sie eine E-Mail an andrea@motostorm.it senden
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31369
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Customer review
2 / 5
Order date 11-29-2023 01:30 pm
from motostorm.it/en