Customer reviews Motostorm.it

Nessun problema da segnalare

alles okay

Good service and product

Tutto OK!

Awesome service, very fast shipping from Italy to the USA. Great price and would highly recommend to a friend.

Perfect transaction, quick shipping

Good shoes !

The biggest issue with this merchant, Motostorm.it, is misrepresentation and subsequently the unwillingness to make things right. The webpage of the product I purchased clearly says "Purchase this item and you will receive 1 coupon(s) of €20!" on the right-side column. After the product has been shipped I inquired about the €20 discount coupon and was only then informed by Juliana that “Each €200.00 you receive a discount code once we ship. The product you ordered it’s €183.61, so our system did not sent you the code.”

Let me be clear that nowhere on the product webpage mentioned there was a €200.00 minimum purchase in order to receive the €20 discount coupon offered. I responded by pointing out that If there was a minimum purchase amount that the product I purchased did not qualify for then this discount coupon should not have been offered on the product webpage. I further emphasized that “Afterall the coupon is only useful when I buy more products from you. I'd appreciate if you can help make this first transaction a pleasant experience.” Frankly I was quite shocked by the can’t-care-less response by Andrea that “if you want to receive a discount code to use on your next order. I advise you to leave a review on our website. You will receive one discount code by email for every review that you leave.”

While most established companies that care about customer service and repeat customers would handle this sort of incidents quickly and quietly when they are clearly in the wrong, Motostorm.it is audacious enough to want to make it public. So here is the review they asked for.

Excellent

great