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I ordered a bunch of accessories for my Tuareg 660. One part I needed I missed and there was no helpful prompt stating that it was needed for other pieces I purchased to work. Because of this I waited till everything showed up then came to this understanding. Which, living in America causes a bit more of a wait. So after realizing that I needed to order another part I made my choice and clicked order. Then to only find out after the supposed shift date they weren't in stock and I had to wait 6 weeks or get a refund. Guess I'm too loyal, all my accessories for my Tuareg have been purchased through motostorm, so I just rolled with the punches. It eventually ended up arriving 3 days earlier than the second ship date, oh well.
When purchasing a top case, the description on our website indicates the accessories you need to install it, we are sorry you have not seen it timely. The required accessory that you then purchased had an unexpected delay in production at the brand, we immediately comunicated it to you and you kindly agreed to wait, of course we always ship the earliest possible, so when we have received the item earlier than expected we have shipped it immediately to you. we apologize for the inconvenience caused by the delay.
Klant beoordelingen
The best❤️❤️❤️❤️
Klant beoordelingen
Super, merci 👍
Klant beoordelingen
The item I wanted was no longer available. But when the 2.0 was available I got a email from them. Ordered it and a week later it was a home. From Italy to Netherlands.
Klant beoordelingen
Concettualmente 5 stelle, ma il ritardo della consegna (dovuto alla non disponibilità del prodotto dalla fabbrica) non comunicato subito mi ha creato un po' di problemi. Per il resto tutto in ordine.
Klant beoordelingen
Envío rápido (4 días) y en buenas condiciones.
Klant beoordelingen
So many issues with this company.
Basically it's a drop shipping site. They will look like they have stock but they don't. Its ordered after your purchase meaning the delivery date is massively wrong.
Communications with the company are poor and they don't reply when given a difficult question.
Also they state on their website about duties within the eu but don't list the countries.
I wouldnt recommend buying from them until you've got an email reply regarding your query.
I ended up waiting weeks longer and could have gotten it cheaper are duties from sportsbikeshop.co.uk
Be very careful.
Basically it's a drop shipping site. They will look like they have stock but they don't. Its ordered after your purchase meaning the delivery date is massively wrong.
Communications with the company are poor and they don't reply when given a difficult question.
Also they state on their website about duties within the eu but don't list the countries.
I wouldnt recommend buying from them until you've got an email reply regarding your query.
I ended up waiting weeks longer and could have gotten it cheaper are duties from sportsbikeshop.co.uk
Be very careful.
Hello, we are sorry you are not happy with your experience with us.
On the website it is indicated clearly when an item is in stock and when it is not - "In stock - ships within 24 hours" for what we do have available in our warehouse, while "Shipment in xx days" for what is not and we have to order from manufacturers.
Your order was placed on August the 20th and before proceeding with payment we indicated shipment programmed for August the 29th - not delivery by that date.
Your order was then shipped on August the 30th - one day after the expected date.
As for the Custom duties, the UK has not been a part of European Union since 2020, after Brexit, so you are not going to be requested VAT in our website, but obviously you will have to pay custom charges to your Country.
That is the reason we do not list the countries; those who are part of the Eropean Union know it.
Klant beoordelingen
This was my second time ordering from Motostorm. I knew Italy was on holiday so I expected a slight delay on my order. They advised when it would be processed and I received my items five days after that date after what was a holiday weekend here. I have been impressed on both occasions with the speed of delivery.
Klant beoordelingen
The item seemed to be available nowhere else. It arrived here, (B.C. Canada) in only 5 days. Very; impressive.
Informatie Motostorm.it
Omschrijving:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adres:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Bevoegde vertegenwoordiger:
motostorm
Statut :
Bijgewerkt
Aantal beoordelingen:
31408
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Klant beoordelingen
5 / 5
Na een bestelling op 31-08-2023 10:08
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