Klant beoordelingen Motostorm.it
Berekend over 31408 Beoordelingen
Klantwaarderingen
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This firm can make an answer to my question relieved early.
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Great price! Easy to order! Good selection! Fast shipping!
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Great! Especially considering I made an oversea order
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Excellent prices, great products and very fast delivery...
What's not to like??? 5 stars
What's not to like??? 5 stars
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Black Friday 2016 was my first purchase experience with Motostorm. I have many times inquired about their products before, but never made a purchase till 2016. My first experience was definitely a good one.
I am based in the US, and on the super early morning of Black Friday, I decided to shop their site. Their front page had a Flash image showing Black Friday sale with just a text: "-1". So I assumed all their prices were Black Friday sale with the advert as a technical glitch. After I made my order, I went back to sleep.
On Friday evening, I decided to check the order status on their site. This was when I noticed the same Flash image now has a text string indicating the dates of the sale instead of just "-1". Apparently I shopped too early, because the prices now had a bigger discount.
I emailed Motostorm, and they were prompt with their response. Thankfully my order was still in Processing stage, so Andrea L in customer service was able to cancel my order so I can reorder with the Black Friday sale. That was very nice.
Being in the United States, I have a hefty shipping fee, which is to be expected. But after I placed my order, I realized I was missing two items, because every time I tried to place something in the cart, the website would time out. Of course I realized my mistake in not verifying after I checked out. Another email to Andrea L, and she happily added my missing items to my existing order, without charging a second set of shipping fee.
This is what I call service. Totally unexpected, and above and beyond most online retailers modus operandi.
My order took a little bit while to get to dispatched stage, but once shipped, it arrived in the United States fairly quickly. Packaging was good, and my items arrived undamaged.
All-in-all, I am happy with this experience, and they have now replaced FC-moto as my favorite online European motorcycle store.
I am based in the US, and on the super early morning of Black Friday, I decided to shop their site. Their front page had a Flash image showing Black Friday sale with just a text: "-1". So I assumed all their prices were Black Friday sale with the advert as a technical glitch. After I made my order, I went back to sleep.
On Friday evening, I decided to check the order status on their site. This was when I noticed the same Flash image now has a text string indicating the dates of the sale instead of just "-1". Apparently I shopped too early, because the prices now had a bigger discount.
I emailed Motostorm, and they were prompt with their response. Thankfully my order was still in Processing stage, so Andrea L in customer service was able to cancel my order so I can reorder with the Black Friday sale. That was very nice.
Being in the United States, I have a hefty shipping fee, which is to be expected. But after I placed my order, I realized I was missing two items, because every time I tried to place something in the cart, the website would time out. Of course I realized my mistake in not verifying after I checked out. Another email to Andrea L, and she happily added my missing items to my existing order, without charging a second set of shipping fee.
This is what I call service. Totally unexpected, and above and beyond most online retailers modus operandi.
My order took a little bit while to get to dispatched stage, but once shipped, it arrived in the United States fairly quickly. Packaging was good, and my items arrived undamaged.
All-in-all, I am happy with this experience, and they have now replaced FC-moto as my favorite online European motorcycle store.
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Excellent service. Shipping was delayed 7 days at time of order according to the website, but was dispatched in 6. Shipping to Canada from Italy took 5 days. This was my third order from Motostorm, will continue to buy from them in the future!
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Ottimo
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Ottimo
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Great products , great prices , fast shipping, quality customer service. Will buy again
Informatie Motostorm.it
Omschrijving:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adres:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Bevoegde vertegenwoordiger:
motostorm
Statut :
Bijgewerkt
Aantal beoordelingen:
31408
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5 / 5
Na een bestelling op 09-12-2016 16:04
from motostorm.it