Customer reviews Motostorm.it
Calculated from 28670 Reviews
Customer ratings
Dear Sir, We're sorry to hear that you are not satisfied with our service. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We indicate this on our website and also before you confirmt he order at checkout. We are based in the European comunity. As you are from an extra Eu country yuo do not pay Vat on our website by your goverment do ask you to pay these costs when the parcel arrives to you. Its true that there was a production delay with the ordered item, we sent different emails regarding this delay.
Customer review
Poco professionali avevo anche chiamato per chiedere info .p.s. i guanciali shoei trentuno non montano al posto dei 35
Almeno imparare qualcosa
Almeno imparare qualcosa
Ci dispiace non è soddisfatto del nostro servizio. Non abbiamo trovato tracce della Sua richiesta di aiuto nel fare l'ordine pero confermiamo che i guanciali che ha ordinato sono intercambiabili non importa la taglia o lo spessore, invece la calotta non lo è e dipende della taglia del casco. Se ha qualche problema nel installarli può conttatare il nostro servizio clienti via mail o telefono. Se preferisce rendere l'articolo non c'è problema dal momento che è ancora nuovo e con imballagio originale. Facendo la richiesta di reso sul nostro sito potrà prenotare il ritiro gratuito con Bartolini e provvederemo a fare il rimborso del articolo reso.
Customer review
Male...Dopo avermi comunicato il giorno prima che mi avrebbero consegnato il pacco invece il giorno stesso della consegna mi hanno comunicato che non lo avrebbero consegnato..ho così sprecato la mattinata avendola organizzata per ricevere il pacco! Disservizio e disagio
Ci dispiace se ha avuto un problema con Suo ordine. Abbiamo spedito nelle tempistiche indicate sul sito, purtroppo c'è stato un ritardo di consegna dalla parte del corriere probabilmente per via dello sciopero del 11/04 che ha causato degli disturbi nelle varie sede. Hanno provato a consegnare il 12/04 ma senza successo. Verrà conttatato dal nostro servizio cliente cosi potrà comunicare le Sue istruzioni per gestire la riconsegna o il reso al mittente. Ci scusiamo per il disagio.
Customer review
I received my new jacket and it was the right jacket but wrong color combo, I would send it back and exchange it for the correct one but I live in the USA and with international shipping there no telling how long the process would take. So i have decided to go with the one they sent.
Dear Sir, We're sorry to hear that you are not satisfied with our service. After a detailed control it results that that we have sent you the correct item. You have been contacted by customer service regarding this issue, please check your inbox.
Customer review
I ordered a helmet and its still
Not arrived its taking very long ups keeps sending me information that’s its delayed and that my area is to far but i live in a city and ups drives by every day ! So a bit disappointed
Not arrived its taking very long ups keeps sending me information that’s its delayed and that my area is to far but i live in a city and ups drives by every day ! So a bit disappointed
Hello, We appreciate your feedback. Our customer service will be contacting the carrier on your behalf. You will be receiving an update as soon as possibile regarding the order that has been shipped.
Customer review
Non acquisterò " MAI PIU' " da loro.
ho anche chiesto la rimozione dell'account ,cosa che non ancora è avvenuta.
ho anche chiesto la rimozione dell'account ,cosa che non ancora è avvenuta.
Ha reso uno scarico dopo averlo montato e usato.
Customer review
Product is good, but there are hidden shipment cost (+ 42 EUR) on top on the one showed during the purchasing process. For a declared 170 EUR stuff, I totally paid 67 EUR shipping cost which is indeed too much. At the end, the tota price will be even more expensive than buying it in a shop.
Hello, Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. As your country is not part of the european comunity you do not pay Vat on our website buit you are asked by your customs to pay taxes and duties on delivery. We state this on our website and also on the confirmation email that you recieve after placing the order.
Customer review
I have sent 2 emails to the company since my purchase was made, both have gone unanswered since. Paid for postage through the checkout process and was then told by delivery company, UPS, that an additional$300 Australian dollars was required for the item to clear customs. This was due to an error by Motorstorm in labelling the delivery incorrectly.
No response from Motorstorm at all. Very negative experience. No savings in product purchased made. Cost an extra$300 overall will never use them again..
No response from Motorstorm at all. Very negative experience. No savings in product purchased made. Cost an extra$300 overall will never use them again..
Hello, Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. As your country is not part of the european comunity you do not pay Vat on our website buit you are asked by your customs to pay taxes and duties on delivery. We state this on our website and also on the confirmation email that you recieve after placing the order.
Customer review
My item still hasn’t arrived and l bought in good faith. I also feel you should make it more clear a duty charge will be applied by the UPS the delivery company… £76 extra it cost me so the helmet as become very expensive and l still haven’t received it ….. very very disappointing
Hello, I belive that your parcel is out for delivery today. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We state this on our website in the payments section at also at checkout.It is also stated on the confirmation email that you receive after the order has been placed.
Customer review
Wrong product sent, they did not return email. Have not heard back from motostorm.
Hello, we are sorry that you have an issue with your order. The immediate reply to emails is not guaranteed, they are usally replied to within 24 hours. Please check your in box, you have been contacted by customer care.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
28670
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Customer review
2 / 5
Order date 04-12-2024 02:04 pm
from motostorm.it/en