Recensioni cliente di Motostorm.it
Calcolato a partire da 31408 recensioni
Valutazioni clienti
Hello, our apologies for the delay with shipping your last order. As you know it was shipped on the 27th of July. Unfortunately there was a stocking issue with the item you ordered. If there are any futher issues you can contact customer service by writing to andrea@motostorm.it
Opinioni clienti
Very bad. I made an order paid in full, they sent the item and when it was nearly delivered to me they told me there was a change to my order. They wanted to add a third more to the cost for import duties. Cancelled the order and told them I would not have ordered if they had told me before hand. It took well over a month to get my money back and they had the cheek to charge me for the returned item. Do not buy from this conning company unless you live in Italy.
il
30/07/2023
a 15:34
da anonymous a.
in seguito a un ordine del 17/05/2023 22:11
from motostorm.it/en
in seguito a un ordine del 17/05/2023 22:11
from motostorm.it/en
Hello, as comunicated by email, customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. You are based in the Uk. You d not pay Vat on our website but you are asked to pay these costs by customs when clearance is processed. We indicate this on our website and also in the confirmation email that you recieve when you register an order. The goods were returned to motostorm after you refused to receive your parcel. It has taken a considerable length of time becasue the parcel had to undergo customs clearance two times.
Opinioni clienti
I ordered a helmet which I have to send back due to the double d ring closure. I contacted Motostorm several time via email for the return procedure, no reaction. The company is not serious, I strongly recommend to seek for other motorbike gear supplier. Never again.
il
26/07/2023
a 14:44
da anonymous a.
in seguito a un ordine del 20/07/2023 13:02
from motostorm.it/en
in seguito a un ordine del 20/07/2023 13:02
from motostorm.it/en
Hello, we have replied to the email that you sent us yesterday referring all information to obtain your free return ticket. This information can be easily found by consulting our website. https://www.motostorm.it/en/return-policy.html
Opinioni clienti
I'm still waiting for the number to return the product.
il
25/07/2023
a 00:43
da anonymous a.
in seguito a un ordine del 19/07/2023 09:28
from motostorm.it/en
in seguito a un ordine del 19/07/2023 09:28
from motostorm.it/en
Hello, you have just been contacted by customer service. Please check your inbox.
Opinioni clienti
Happy with your service, but you should change your delivery company , they cannot give a time for the delivery , so you need to wait at home until your delivery arrives , and if you are not at home you must wait all often next day or spend Lauf an hour on the phone to UPS to change everything to a pick up point . Waist of time !! Sorry but in the future I will orderfrom a different business
il
21/07/2023
a 07:31
da anonymous a.
in seguito a un ordine del 14/07/2023 13:05
from motostorm.it/en
in seguito a un ordine del 14/07/2023 13:05
from motostorm.it/en
Hello, we are very sorry for this inconvenience. If in the future you are interested in ordering from our company just say in the notes section that you want us to use a different shipper.
Opinioni clienti
Worst customer service I've experienced in a while. The don't respond to emails. At. All. I requested a size change to their customer service email within 5 minutes of placing my order- no response. Got a shipping notification the next day, sent a follow up email asking if they'd received my change request- no response. My vest shows up (in the wrong size I didn't want) not in the packaging with the original box crushed on top. Sent them a third email asking about the exchange process- no response. This place has all the feeling of a scam, I definitely wouldn't do business with them again.
il
19/07/2023
a 01:16
da anonymous a.
in seguito a un ordine del 12/07/2023 01:06
from motostorm.it/en
in seguito a un ordine del 12/07/2023 01:06
from motostorm.it/en
Dear Customer, we are sorry if you are not satisifed by our service. Our customer service has been in touch with you to solve the issue. we apologize for the inconvenience. Kind Regards
Opinioni clienti
Pas le bon produit impossible de le retourner ou d’échanger contre le bon produit. Service client null
il
18/07/2023
a 18:35
da anonymous a.
in seguito a un ordine del 13/07/2023 11:45
from motostorm.it/en
in seguito a un ordine del 13/07/2023 11:45
from motostorm.it/en
il est possible de rendre les articles dans un délai de 30 jours de la reception du produit, à condition que le produit soit neuf, complet et encore dans son emballage d'origine. Les instructions pour le retour sont indiquées sur notre site https://www.motostorm.it/fr/retours.html, il
Opinioni clienti
The product has been received, but the gift clothing has not been received. I have written several times, but the manufacturer has not sent it.
il
13/07/2023
a 09:38
da anonymous a.
in seguito a un ordine del 07/07/2023 18:21
from motostorm.it/en
in seguito a un ordine del 07/07/2023 18:21
from motostorm.it/en
Hello, thanking you for your order. We are very sorry for the delay with our repky. You will be contacted by our customer service today. Check your inbox.
Opinioni clienti
tout est ok côté délai et produit en revanche la livraison était désastreuse. UPS indique que personne n'est présent lors de la livraison ce qui est totalement faux. Conséquence il faut se rendre dans un point relais ce que je souhaitais éviter
il
08/07/2023
a 11:32
da anonymous a.
in seguito a un ordine del 03/07/2023 08:35
from motostorm.it/en
in seguito a un ordine del 03/07/2023 08:35
from motostorm.it/en
Opinioni clienti
It was good that it arrived quickly after ordering (I live in Tokyo)
However, an item (color) different from what I ordered arrived. The procedure for returns and exchanges is also difficult to understand.
However, an item (color) different from what I ordered arrived. The procedure for returns and exchanges is also difficult to understand.
il
06/07/2023
a 15:17
da anonymous a.
in seguito a un ordine del 01/07/2023 14:46
from motostorm.it/en
in seguito a un ordine del 01/07/2023 14:46
from motostorm.it/en
Hello, we are sorry that you have these issues with your order. You have just been contacted by customer service. Please check your inbox.
Informazioni Motostorm.it
Descrizione:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Indirizzo:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Sito web:
Contatto:
info@motostorm.it
Rappresentante autorizzato:
motostorm
Stato :
aggiornato
Numero di recensioni:
31408
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Avis-Verifies è gestita da una società indipendente che raccoglie le opinioni dei clienti in seguito a un ordine. Il suo scopo è quello di aiutare a distinguere i venditori online più affidabili.Vedere più
Opinioni clienti
2 / 5
I sent you an email, you did not answer
I did not buy from you again
in seguito a un ordine del 25/07/2023 12:11
from motostorm.it/en