Avis client de Motostorm.it
Calculé à partir de 31408 avis
Evaluations clients
Gracias por sus comentarios. Su pedido se envió la semana pasada y le enviamos un mensaje de seguimiento al correo electrónico registrado en su cuenta. Por favor, revise su bandeja de entrada.
Avis client
The price of the product was reasonable, the quality was good, and the product arrived without any problems. However, the shipping fee and customs fees from DHL are too expensive. I will never use motostorm again if DHL is in charge of delivery.
Thanking you for your feedback. We are sorry that you are not satisfied with the carrier. For any future orderes you can write in the notes section your preference for a different carrier and we will proceed as you wish.
Avis client
ordered on 16/11/24 it is now 3/12/24 and is only on the way, no communication, very slow, will not be buying again
Thanking you for your feedback. Our apologies for the delay with shipment. Can we please ask you to send an email to out customs service and we will update you andrea@motostorm.it
Avis client
Ordinato ad inizio di Novembre, malgrado 9 gg di spedizione dopo metà novembre non ho ricevuto nulla e nessuna informazione . Chiamato mi risponde una ragazza al Call center e mi dice che mi richiamerà il giorno dopo per aggiornamenti. Passa una settimana senza sentire nessuno e ho dovuto richiamare. A questo punto il Call center mi dice che ci vorrà ancora una settimana. Morale ordinato ad inizio novembre arrivato dopo un mese, senza nessun interesse o informazione da parte del negozio. Servizio veramente da sconsigliare.
Avis client
Kappa box is damaged
Avis client
The problem is that Motorstorm sends parcels via UPS to Thailand and to receive the parcel you need to clear it through customs, and this is very long, expensive and difficult for a foreigner. For Thais it is a little easier, but you need to register at customs. This is not my first parcel from Motorstorm and earlier I said to send only FedEx or DHL (with them everything is much simpler and taxes are paid upon receipt of the parcel). As a result, the delivery of the parcel is very slow and with a lot of problems.
Thanking you for your feedback, sorry but we did not recieve any communication from you regarding a shipper preference. If the buyer does not indicate a carrier preference then motostorm decide at its own discretion on what carrier can be used for the shipment. I advise you to indicate your shipper preference in the notes section at checkout. If its possibile for us to ship with the carrier you want then we will do so.
Avis client
The product was supposed to arrive in one week, but it actually took seven weeks. The response when I asked for it and the product are very good, but it's too late.
we are very sorry for the delay in your order, there was an unexpected production issue on the item at the Brand. We can ensure you we are actively working on improving our service as we care about our customers satisfaction. we apologize sincerely for the inconvenience.
Avis client
My order was 13.10.2024 and i still didnt receive it..and today is 19.11😋
Our apologies for the delay with shipping.There was a stocking delay and we had to wait until the product arrived from the producer. I can see from tracking that you have received your parcel. We rest at your disposition for any further needs or information.
Avis client
Boots I ordered arrived with one of the boot in the wrong size
Thanking you for your feedback. We apologize if there has been a problem with your order. You have been contacted by customer service regarding this issue. Please check your in box.
Avis client
Pourquoi confier vos envois à FedEx qui est probablement le plus mauvais transporteur ? Je reçois de leur part un message de livraison pour mercredi et le livreur passe mardi alors que je n'étais pas chez moi.
Si j'ai le choix je ne passerai plus de commande chez vous car vous cautionnez une société qui se fichent des clients. Regardez les avis !
Si j'ai le choix je ne passerai plus de commande chez vous car vous cautionnez une société qui se fichent des clients. Regardez les avis !
Nous sommes vraiment désolès pour le désagrément. En cas d'absence le transporteur fait 2 autres tentatives et vous devriez etre recontacté pour organiser la nouvelle livraison (soit par avis de passage, soit par email ou bien sms). Nous sommes heureux de constater que la livraison a bien eu lieu hier. Si vous ne souhaitez plus que nous utilisions un certain transporteur, vous pouvez exprimer votre choix dans les notes de votre commande lors d'un futur achat. Nous avons en effet plusieurs partenaires logistiques.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31408
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Avis client
1 / 5
suite à une commande du 04.12.2024 14:52
from motostorm.it/en