Customer reviews Motostorm - Reviews Motostorm

Customer reviews Motostorm.it

Calculated from 31336 Reviews

Customer ratings

Customer review

 
The customer service is very poor I had written quite few emails but no response I am from dubai and when u don't have a proper responses from your customer service it make me feel left out will think twice to place an order next time products are good pricing is pretty decent but your shipping cost and customs duty makes it expensive and luckly i managed to place the rite sizes if i had to make a returns i would have made a huge loss the customs duty price and shipping cost would be a loss and it wouldnt be worth returning
05-31-2022 at 06:36 by .
Order date 05-26-2022 05:12 pm
from motostorm.it/en
Response of motostorm
Hello, we are sorry that we did not reply to your info request on time. I can see however that the order was shipped the day after it was placed and that you have received your goods shortly after that.

Customer review

 
I wanted you to specify that customs duty will be applied
05-31-2022 at 02:07 by .
Order date 05-26-2022 01:28 pm
from motostorm.it/en
Response of motostorm
We indicate that customers outside the European Union may subject to custom duties upon delivery of the order both in the website and also in the confirmation email the customer receives each time an order is placed at the bottom part. We are sorry you did not see this information. https://www.motostorm.it/en/payments.html Here you can find the Customs disclaimer.

Customer review

 
Avevo inviato la settimana precedente all'ordine una richiesta di informazione e mi è stata evasa contestualmente all'invio del bene, quando ormai era tardi per decidere.Adesso mi trovo un pezzo del tutto inutile pagato 19 euro. Io ritengo il servizio più importante del benessere. Distinti saluti
05-30-2022 at 12:30 by .
Order date 05-24-2022 04:51 pm
from motostorm.it
Response of motostorm
Siamo spiacenti non sia soddisfatto del servizio ricevuto. Al momento stiamo cercando di fare del nostro meglio nel rispondere alle mail in maniera celere. Nel caso di richieste urgente mettiamo a disposizione dei nostri clienti la possibilità di telefonare dalle 9 alle 19.30 dal lunedì al venerdì al numero 0541 857848. Ci scusiamo ancora per l'inconveniente.

Customer review

 
The Givi top case I received had a broken latch when shipped to me. The missing piece was not in the box so it was sent that way. I live in the U.S. so now I have to return internationally, and I'm not looking forward to it. If Motostorm makes it right, I'll improve my review, but for now, 1 star experience.
05-26-2022 at 02:51 by .
Order date 05-19-2022 04:32 pm
from motostorm.it/en
Response of motostorm
Hello, I am sorry for the not pleasant experience. We have contacted you with instructions; we will proceed in doing the best we can to solve this problem. Again, we apologize for the inconvenience caused.

Customer review

 
I have waited for a month until you told me that one item from my order is missing- and the missing gloves were the primary thing that i ordered specificely from you/
05-26-2022 at 01:47 by .
Order date 05-20-2022 12:27 pm
from motostorm.it/en
Response of motostorm
Hello, it's a busy period and we always do our best to inform you as soon as possible. I'm sorry for the inconvenience.

Customer review

 
Ho gia chiesto il reso di cascho blauer ht. Ma nessuno respondeva.

per favore non mettete un foto che sono diverso nel vostro prodotto.
nel foto sono visori scurati invece quello che arrivato sono solo transparente.

Fattura: 22460
05-24-2022 at 03:32 by .
Order date 05-18-2022 10:38 pm
from motostorm.it
Response of motostorm
Buongiorno, ci dispiace non sia soddisfatto del prodotto acquistato. La foto pubblicata è quella ufficiale che il marchio fornisce per usare sul nostro sito e sulla pagina del prodotto è indicato chiaramente "Venduto con visiera: TRASPARENTE ". Se non vuole tenere il casco può renderlo gratuitamente e ottenere il rimborso. Trova qui la nostra Politica Reso con le condizioni di idoneità del prodotto per poter essere restituito. https://www.motostorm.it/it/resi.html
View all comments

Customer review

 
Very long waiting for goods
05-22-2022 at 07:44 by .
Order date 05-17-2022 05:13 pm
from motostorm.it
Response of motostorm
Hello, I'm sorry for the inconvenience, we shipped out your order only a few days later than the estimated shipping date. We always try to do our best and ship as soon as possible.
View all comments

Customer review

 
Bad delivery estimates, the order arrived about a week later than expected. Also, for some reason, after I had provided phone number information to this company, the courier company in my country reported that no numbers were shared with them. Whether that's a problem on Motostorm's end or it's the courier company, it did not feel organised. The order itself is all good though.
05-21-2022 at 12:44 by .
Order date 05-16-2022 12:31 pm
from motostorm.it/en

Customer review

 
Delivery to US is way to confusing and because of that I am not pleased as I wont be recieving this order. It is being return back to sender. I will not be ordering from here anymore unfortunately because of it.
05-21-2022 at 11:04 by .
Order date 05-16-2022 10:24 am
from motostorm.it/en
Response of motostorm
Hello, we are very sorry that you have had problems with the delivery of your shipment. As you know we are dealing with the problem and the situation will be risolved before the end of the day.

Customer review

 
Defected product quality!
05-20-2022 at 03:19 by .
Order date 04-19-2022 02:07 pm
from motostorm.it/en
  • Page / 88

Information Motostorm.it

Description:

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Recommend:
Website:
Motostorm.it
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31336

Find us on Facebook

About Avis-Verifies

Avis-Verifies is managed by an independent company collecting customer reviews. Its purpose is to help online consumers to find trustworthy online stores.See more

© 2025 Avis-Verifies