Avis client de Motostorm.it

Hello, we are sorry you are not satisfied with our service. The review is quite misleading, you placed the order on July the 18th and shipment was programmed for the 25th, as there was a slight delay with arrival of the product we shipped on the 28th with Fedex Priority and sent you a confirmation email with tracking information. We responded to the email you sent requesting information about your order on July the 27th, the next day also indicating the order was shipped. On Sunday the 30th - when the office is closed - you requested a refund as you claimed Fedex told you they did not have the package. When we responded back on Tusday the 1st in the morning - with a day of delay just the time to catch up with all the emails from the weekend - we indicated that and immediate refund was not possible as the package was already on its way to you and we also indicated that delivery was programmed for the following day - August the 2nd - as it was Priority. We also told you that you could return the package once delivered and we will then proceed with refund according to our Return Policy. As you can see following the supplied tracking link, the package arrived today and it will be delivered when we told you it would.

Bonjour, nous venons de recevoir communication par le transporteur que votre colis a ètè déposé à un point relais aujourd'hui. Nous vous avons envoyé un email à ce sujet avec l'addresse de retrait du colis. Nous nous excusons pour ne pas avoir pu vous informer plus tot.