Customer reviews Motostorm.it

I ordered a Araï helmet which was supposed to be in stock but it wasn't and there was a certain delay to receive it. The helmet was supposed to be shipped on the 20th of March (delayed date) but was still on hold on that date, there was no update for the delivery. I called the client service who told me there would be a further delay. The client service itself was easy to reach and helpful and they reassured me that would send it as soon as received and I could get a refund if I wanted to cancel the order. I chose to wait and the helmet arrived yesterday 26th of March via UPS. Although, the UPS delivery guy dumped the box with helmet over the gate of my house which is 2 meters high which inflicted a shock to the helmet and therefore is unusable. A complaint has been opened with UPS. This is not the fault of Motostorm but I will not trust any other delivery of a helmet by courier. If I known about the delay and the issue with UPS, I would have shopped in a local store. Lesson learned.

Over all good, but a little slow delivery

Took much longer for delivery! I paid fo express but certainly wasnt express!

Troppo caro

Purtroppo sono rimasto molto insoddisfatto per quando riguarda le taglie non corrispondono alla realtà

pacco arrivato tardi

商品の注文から発送まで70日かかった

It was unfortunate that the delivery time had increased significantly from two weeks to one and a half months.
However, I was reassured that I had been informed of the situation.

Il pacco alla data della consegna indicata non risultava neanche spedito!
Ho chiamato il negozio per chiarimenti e una Sig.ra gentilissima mi ha detto che in poche ore nella mia e-mail avrei ricevuto spiegazioni ed indicazioni in merito.
2 giorni dopo, mi sono arrivate le lettere del Corriere che avvisava che c'erano dei ritardi sulla spedizione e che non mi potevano garantire la consegna alla data della prima e-mail.
Contemporanemente mi ha scritto anche Motostorm che avevano consegnato il pezzo allo spedizioniere e da li a poco lo avrei ricevuto...
Il pacco è arrivato Lunedì 11 ossia circa 5 giorni dopo la data prevista.
Comunque il pezzo ordinato è arrivato ed è perfetto in quanto conforme alla descrizione ed il ritardo non ha causato nessun problema.

Delivery takes too long without any explanation.
It took almost 1 month.