Customer reviews Motostorm.it

Unfortunately, an order is not confirmed at Motostorm, neither by email nor by displaying it in the customer account under “my orders”. It is therefore not clear when or whether the items will be available at all.
Even if items are displayed with "deliverable within 24 hours" nothing happens for the next few days. It's a shame because I'm otherwise happy with the service.

ジャケットの肩にプロテクターが入っていないものが届きました。メールで連絡してから3週間でプロテクターが送られてきました。ダイネーゼ社の品質管理の問題だと思いますが高い商品なのでどうなることかと肝を冷やしました。ジャケットはデザイン、質感、着心地全て素晴らしいものです。

Unfortunately the product is not in great condition. this is not Motostorm's fault. Termignoni packed and item that honestly should never have passed their quality controls so now I am stuck trying to resolve an issues all the way from Melbourne Australia... again - this is not Motostorm's fault - this issue lies with Termignoni.... just unlucky i guess,

It took a week and a half before my order was acknowledged and shipped.

This is the second item I order from Motostorm. The experience has been good and the item arrived very, very quickly. The downside is that i had to pay on delivery an additional amount besides the shipping expenses quoted by the total amount meant that is was not as good of a deal as i had hoped for. I know the site mentions that additional cost may occur but looking back, i would probably have chosen a different provider

Tempi di consegna troppo lunghi.

Expensive custom taxes

I ordered a Araï helmet which was supposed to be in stock but it wasn't and there was a certain delay to receive it. The helmet was supposed to be shipped on the 20th of March (delayed date) but was still on hold on that date, there was no update for the delivery. I called the client service who told me there would be a further delay. The client service itself was easy to reach and helpful and they reassured me that would send it as soon as received and I could get a refund if I wanted to cancel the order. I chose to wait and the helmet arrived yesterday 26th of March via UPS. Although, the UPS delivery guy dumped the box with helmet over the gate of my house which is 2 meters high which inflicted a shock to the helmet and therefore is unusable. A complaint has been opened with UPS. This is not the fault of Motostorm but I will not trust any other delivery of a helmet by courier. If I known about the delay and the issue with UPS, I would have shopped in a local store. Lesson learned.

Over all good, but a little slow delivery

Took much longer for delivery! I paid fo express but certainly wasnt express!