Recensioni cliente di Motostorm.it

Buongiorno, siamo spiacenti non sia pienamente soddisfatto della sua esperienza presso Motostorm. In fase di acquisto - come conferma anche lei - abbiamo indicato la spedizione in 30 giorni perché i prodotti Bagster vengono fatti su ordinazioni e a mano una volta che riceviamo gli ordini - dunque è necessaria la quantità di tempo indicata proprio per la cura e la manualità richiesta; nonostante questo siamo riusciti a spedire il suo ordine ben 10 giorni prima di quanto indicato. Le confermo inoltre che non arrivano dalla Cina ma dalla Francia. Ci scusiamo per lo stato della spedizione, i copriserbatoi non hanno imballaggio specifico e dunque li insieriamo direttamente nelle nostre scatole con Logo per poi procedere con la spedizione. In caso di danni imputabili a maltempo o al trasporto ovviamente il cliente è coperto al 100% da garanzia, dunque procederemmo con la sostituzione del prodotto danneggiato.

Hello, we are sorry for the inconvenience caused by the delivery company. The courier only indicated was that it was impossible for them to delivery and therefore the package wad left in a Pickup point. We ship with various delivery companies, therefore if you do not wish for us to ship with UPS you can indicate it in the notes. The package is signed as delivered at the Access Point.

Hello, we are sorry for the delay. As the item was not in stock we ordered it from the manufacturer - there were delays in delivery and we shipped with a 5 day delay. We are truly sorry for the inconvenience caused, if the customer has urgency, we indicate which items are in stock and which are not and we can always be contacted to request further information both via mail and phone call.

Hello, we are very sorry for the delay with delivery. The order was shipped on schedule. Sometimes there can be delays due to customs clearance. We ahve sent all information to Fedex for delivery. We advise you to contact them on your side and also provide the reacking number to speed up delivery.

Hello, we are very sorry that you have this issue. Have you contacted customer service? Please send an email to the following email address and attach some photos of the screen. andrea@motostorm.it

We are truly sorry for the inconvenience caused by the delivery company. It is not the company's fault - sometimes drivers can be unrealiable and create a bad experience for the customers. We will notify the delivery company hoping they can solve the problem.

Grazie per aver condiviso il tuo feedback. Ci dispiace che la tua esperienza non abbia soddisfatto le tue aspettative. Protroppo come lei sa il prodotto ha avuto ritardi dovuto alla produzione. In questi casi informiamo i nostri clienti del ritardo, cosi si possono scegliere di attendere o annullare l'ordine. Grazie comunque per vostri suggerimenti.

Dear Sir, We’re sorry your experience didn’t match your expectations. However we would like to remind you that the order was shipped after 3 days from registration, well within the prevision. You have been sent all information about you shipment by email. We also indicate on our website that customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We cannot be held responsibile for taxes or duties that you have been charged to you by your resident country.

Hello, we are sorry you are not completely satisfied with the experience at Motostorm. When the order was placed on February the 5th the website indicated shipment as programmed for the 13th, considering only business days. We shipped exactly on February the 13th, therefore within the indicated ETA. As for Custom charges, the UK has been out of the EU for four years now, and since the beginning you hadn't had to pay VAT any longer but you are requested Custom charges upon delivery of the package when ordering from a country within the European Union. Still, for those who still do not know this, the website indicates in the cart once the destination Country is selected: "Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery."

Salve, ci dispiace non sia soddisfatto della sua esperienza con Motostorm. La promo per San Valentino è stata attivata il giorno in cui il suo ordine è stato spedito e dunque non abbiamo accettato la richiesta di rimborso parziale in quanto i nostri tempi per la spedizione sono stati rispettati e la promo non era valida quando il suo ordine è stato concluso. Al momento non ne abbiamo di promo in corso, se vorrà rifare l'ordine il prezzo dei prodotti è quello che trova online.