Customer reviews Motostorm.it
Calculated from 31325 Reviews
Customer ratings
Hello, on our website we indicate that customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. This comunication is also printed on the confirmation email that you receive after the order has been placed. Motostorm are not responsibile for these costs. As you country is outside of the European community you have not be charged Vat on the goods that have been purchased from Motostorm. It is normal however that customs in your country asks you to pay these fees. You have been contacted by customer service and we have explained this to you. We also provided indications on how pay the fees and recieve your parcel.
Customer review
Ingannevoli,,, l articolo è arrivato dopo due mesi
Customer review
I’ve generally had good luck with Motostorm, but this order was particularly frustrating. It took over a month to receive an order and I was only updated with progress of my order after I reached out for a refund. The mivv exhaust came rather quickly once I made contact, but a month of riding season had already passed. Better communication about delays would be appreciated
Hello, we are aorry you are not satisfied with your purchase.
The order was placed on September the 2nd and the item was not in stock, shipment was programmed for the 12th.
With items that are not in stock we indicate an estimate shipping date based on what manufacturers indicate to us - this can change due to production, shipping or any other event that may occur during process from producers.
We shipped on September the 26th once the item arrived from the manufacturer.
If customers need products with fast shipping, it is necessary to look for the "IN STOCK - SHIPS WITHIN 24 HOURS" sign in the webpage.
Customer review
In 2023 you expect to have the invoice downloadable from the user account, as everything is digital.
Let's say your website is not up to date, but then, when a client asks for the invoice to be sent by email, AT LEAST do that.
Super disappointed. There are tones of other moto online shops to buy from.
Let's say your website is not up to date, but then, when a client asks for the invoice to be sent by email, AT LEAST do that.
Super disappointed. There are tones of other moto online shops to buy from.
Hello, we replied to your request on the 17th of July. We will send you the invoice again this afternoon. Check your inbox.
Customer review
Super fast, but they're price matching request form was ignored. Chromeburner was $36.09 cheaper. (Review of site, not purchase.)
Hello, we have checked our records and we have not found any price matching request from you. Sorry about that. You will be sent a contact for any futher requests. Check your inbox.
Customer review
The website came up in an online search for the item I wanted to purchase at a good price. As everything was in English, at a glance, there was no indication the store was in Italy. Shipping fees were said to be £16, however there was no mention I would have to pay £60 import duty to receive the item until it was already being delivered. I contacted Motorstorm about this and my emails were ignored.
Hello, we are sorry you are not satisified with your experience with Motostorm.
The website is called "motostorm.it" where ".it" stands for Italy just like ".uk" stands for United Kingdom and so on - so we assume the customers understand where we are located.
As for the import duties, we also indicate the following both in the website and in the confirmation email the Customer receives once an order is placed in our website:
"Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery."
The UK has been out of the European Community for three - almost four - years now and Customs charges are requested since then.
Customer review
The problem is not Motorstorm was UPS, didn’t delivered were asked. Said nobody was at home at this is not true. Happened many times with UPS only
Hello, our apologies for the problems you have had with Ups. For future orders you can indicate in the notes section that you prefer a different shipper.
Customer review
Not very clear on the site that it was coming from abroad and then hit with Paul g tax duty on arrival in UK
Hello, we indicate the address of our shop on the website at the bottom of the page. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We also state this on our website and on the confirmation email that you receive on order.
Customer review
Toujours pas reçu la marchandise!!!
Très décevant!
Commande le 3 sept et rien reçu le 17!
Très décevant!
Commande le 3 sept et rien reçu le 17!
Bonjour, comme vous le savez votre commande a été expédiée le 11. Bientôt, vous serez contacté par le service client avec des informations sur la manière de procéder à la livraison.
Customer review
£49 import fee which was not stated when purchasing.. I will never buy from here again..
Hello, we are sorry you are not happy with you experience.
We do indicate both in the website and in the confirmation email what follows:
"Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery."
The UK has been out of the European Union for three years now, and Custom charges have been requested since.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31325
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Customer review
1 / 5
Order date 09-21-2023 02:20 pm
from motostorm.it/en