Customer reviews Motostorm.it
Calculated from 31207 Reviews
Customer ratings
Hello, we are sorry that you are not satisfied with our service. There were some issues with your order, customer servcie has done their best to assist you and find a solution. I can see that the order was shipped. Check your inbox we will send you tracking information again.
Customer review
Tardo mucho en contestar y en enviar el pedido
Customer review
到着までに日数が掛かり過ぎるし、関税で5800円も余計に掛かった。
こんにちは。当社のサービスにご満足いただけなかったことをお詫び申し上げます。 残念ながら生産の都合上、若干の遅れが発生してしまいました。 しかし、商品を受け取ったことがわかりました。 EU 圏外のお客様は、お住まいの国と EU 間の国際協定に応じて、配送時に関税が課される場合があります。 この場合、配送業者は配達時に関税を支払うよう要求します。 このことは、当社のウェブサイトおよびお客様が受け取る確認メールに記載されます。
Customer review
Nonostante il.pagamento e l'indirizzo.corretto ritardo nella.consegna e addirittura mancato recapito . Stagione estiva persa . Pessimo servizio da non ripetere . . Adesso aspetto il riaccredito . Almeno quello
Buongiorno,
Il suo ordine è stato spedito all'indirizzo indicato quando ha concluso l'ordine.
Ci sono stati dei problemi in fase di consegna che non sono attribuibili a Motostorm e il pacco è finito in giacenza. L'abbiamo contattata telefonicamente in più occasioni (non ha mai risposto) e le abbiamo anche mandato una mail sollecitando un suo intervento: lei non ha mai dato riscontro a tali solleciti nei tempi previsti.
Le giacenze purtroppo non hanno durata illimitata, e per tanto il pacco è stato rispedito indietro.
L'ordine è stato anche correttamente rimborsato sul metodo di pagamento da lei utilizzato, e le è stata anche fornita la prova della transazione.
Siamo sicuramente dispiaciuti della sua esperienza negativa, ma ci teniamo a precisare che la "stagione estiva" a cui lei fa riferimento è un periodo di tempo ben più breve visto che il suo ordine è stato effettuato il 20 Agosto.
Cordiali saluti.
Customer review
Bestellung hat ewig gedauert. Liefertermin Donnerstag zwischen 15 und 17 Uhr. Ich war extra zu Hause. Lieferung dann am Freitag.bich war nicht zu Hause. Nun bin ich mit dem Motorrad weg. Und die Lieferung? Nie wieder Motorstorm. Außerdem 26 Euro Versand plus 32 Euro Zoll. Was soll das? Ich bestelle regelmäßig im Netz. 32 Euro von 83 Euro für das Bestellte? Rätsel
Hallo, der Versand in Ihr Land kann etwas länger dauern, da die Zollabwicklung zeitaufwändig sein kann. Bitte überprüfen Sie Ihren Posteingang, da Sie vom Kundendienst kontaktiert werden.
Customer review
Delivery time several months (may 23 to October 23)
Hello,
We are very sorry you are not satisfied with the service, but as you have been informed this was caused by a delay in production for the visor.
We informed you promptly about this matter, and asked you if you wanted to keep the order or to cancel it. You decided to wait and we proceeded with shipment as indicated, as soon as the product arrived to our warehouse.
Best regards.
Customer review
Delivery had an extra £15 to pay the courier that they did not cover. Having paid £16 for delivery. Hidden charges. Bad customer service. Didn't ensure the item was delivered. Didn't offer any solution to making sure I received my item. Very bad experience, would not recommend from the uk
Hello, on our website we indicate that customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. This comunication is also printed on the confirmation email that you receive after the order has been placed. Motostorm are not responsibile for these costs. As you country is outside of the European community you have not be charged Vat on the goods that have been purchased from Motostorm. It is normal however that customs in your country asks you to pay these fees. You have been contacted by customer service and we have explained this to you. We also provided indications on how pay the fees and recieve your parcel.
Customer review
Ingannevoli,,, l articolo è arrivato dopo due mesi
Customer review
I’ve generally had good luck with Motostorm, but this order was particularly frustrating. It took over a month to receive an order and I was only updated with progress of my order after I reached out for a refund. The mivv exhaust came rather quickly once I made contact, but a month of riding season had already passed. Better communication about delays would be appreciated
Hello, we are aorry you are not satisfied with your purchase.
The order was placed on September the 2nd and the item was not in stock, shipment was programmed for the 12th.
With items that are not in stock we indicate an estimate shipping date based on what manufacturers indicate to us - this can change due to production, shipping or any other event that may occur during process from producers.
We shipped on September the 26th once the item arrived from the manufacturer.
If customers need products with fast shipping, it is necessary to look for the "IN STOCK - SHIPS WITHIN 24 HOURS" sign in the webpage.
Customer review
In 2023 you expect to have the invoice downloadable from the user account, as everything is digital.
Let's say your website is not up to date, but then, when a client asks for the invoice to be sent by email, AT LEAST do that.
Super disappointed. There are tones of other moto online shops to buy from.
Let's say your website is not up to date, but then, when a client asks for the invoice to be sent by email, AT LEAST do that.
Super disappointed. There are tones of other moto online shops to buy from.
Hello, we replied to your request on the 17th of July. We will send you the invoice again this afternoon. Check your inbox.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31207
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Customer review
2 / 5
When I contacted them, I was told that they had received the wrong color.
Should I contact you from there anyway?
The delivery of my last order was also significantly delayed, but is this European quality?
As a Japanese person, I can't understand it.
Order date 10-05-2023 10:45 am
from motostorm.it/en