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Customer reviews Motostorm.it

Calculated from 31373 Reviews

4.8 / 5

Customer ratings

Customer review

1 / 5

Very bad. I made an order paid in full, they sent the item and when it was nearly delivered to me they told me there was a change to my order. They wanted to add a third more to the cost for import duties. Cancelled the order and told them I would not have ordered if they had told me before hand. It took well over a month to get my money back and they had the cheek to charge me for the returned item. Do not buy from this conning company unless you live in Italy.

07-30-2023 at 03:34 by anonymous a.
Order date 05-17-2023 10:11 pm
from motostorm.it/en

Response of motostorm

Hello, as comunicated by email, customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. You are based in the Uk. You d not pay Vat on our website but you are asked to pay these costs by customs when clearance is processed. We indicate this on our website and also in the confirmation email that you recieve when you register an order. The goods were returned to motostorm after you refused to receive your parcel. It has taken a considerable length of time becasue the parcel had to undergo customs clearance two times.

Customer review

1 / 5

I ordered a helmet which I have to send back due to the double d ring closure. I contacted Motostorm several time via email for the return procedure, no reaction. The company is not serious, I strongly recommend to seek for other motorbike gear supplier. Never again.

07-26-2023 at 02:44 by anonymous a.
Order date 07-20-2023 01:02 pm
from motostorm.it/en

Response of motostorm

Hello, we have replied to the email that you sent us yesterday referring all information to obtain your free return ticket. This information can be easily found by consulting our website. https://www.motostorm.it/en/return-policy.html

Customer review

1 / 5

I'm still waiting for the number to return the product.

07-25-2023 at 12:43 by anonymous a.
Order date 07-19-2023 09:28 am
from motostorm.it/en

Response of motostorm

Hello, you have just been contacted by customer service. Please check your inbox.

Customer review

1 / 5

Happy with your service, but you should change your delivery company , they cannot give a time for the delivery , so you need to wait at home until your delivery arrives , and if you are not at home you must wait all often next day or spend Lauf an hour on the phone to UPS to change everything to a pick up point . Waist of time !! Sorry but in the future I will orderfrom a different business

07-21-2023 at 07:31 by anonymous a.
Order date 07-14-2023 01:05 pm
from motostorm.it/en

Response of motostorm

Hello, we are very sorry for this inconvenience. If in the future you are interested in ordering from our company just say in the notes section that you want us to use a different shipper.

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Customer review

1 / 5

Worst customer service I've experienced in a while. The don't respond to emails. At. All. I requested a size change to their customer service email within 5 minutes of placing my order- no response. Got a shipping notification the next day, sent a follow up email asking if they'd received my change request- no response. My vest shows up (in the wrong size I didn't want) not in the packaging with the original box crushed on top. Sent them a third email asking about the exchange process- no response. This place has all the feeling of a scam, I definitely wouldn't do business with them again.

07-19-2023 at 01:16 by anonymous a.
Order date 07-12-2023 01:06 am
from motostorm.it/en

Response of motostorm

Dear Customer, we are sorry if you are not satisifed by our service. Our customer service has been in touch with you to solve the issue. we apologize for the inconvenience. Kind Regards

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Customer review

1 / 5

Pas le bon produit impossible de le retourner ou d’échanger contre le bon produit. Service client null

07-18-2023 at 06:35 by anonymous a.
Order date 07-13-2023 11:45 am
from motostorm.it/en

Response of motostorm

il est possible de rendre les articles dans un délai de 30 jours de la reception du produit, à condition que le produit soit neuf, complet et encore dans son emballage d'origine. Les instructions pour le retour sont indiquées sur notre site https://www.motostorm.it/fr/retours.html, il

J’ai du payer 31.10 de frais de douane + 25 euro pour renvoyer le colis depuis la France car votre magasin refuse de communiquer son numéro de TVA pour renvoyer le produit en Italie. UPS n’as pas pu faire la prise en charge et j’ai renvoyé le colis à mes frais depuis la France car on n’as pas voulu me donner un numéro gratuit de retour alors qu’il est bien inscrit que c’est gratuit sur votre site depuis la France. Service médiocre et plus que déçu entre les frais de douane et le retour cela me coûte aussi cher que la pièce cela s’appelle du vol.

Response of motostorm

Bonjour, pour l'expédition hors Union Européenne, nous rappelons l'éventualité de frais de douane à payer à la livraison, sur notre section paiement , et dans la confirmation de commande envoyé au client. La procédure des retours est activée selon le pays où le colis a été expédié. Si le colis est expédié en France, alors le retour du colis qui a été expédié en France est gratuit. Si le colis est expédié en Suisse, alors le retour du colis qui a été expédié en Suisse est à la charge du client. Lorsque vous faites la demande de retour sur notre site en accédant à votre compte, vous recevez les instructions correctes pour le retour de votre achat. les produits retournés doivent etre neufs et encore avec emballage d'origine.

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Customer review

1 / 5

The product has been received, but the gift clothing has not been received. I have written several times, but the manufacturer has not sent it.

07-13-2023 at 09:38 by anonymous a.
Order date 07-07-2023 06:21 pm
from motostorm.it/en

Response of motostorm

Hello, thanking you for your order. We are very sorry for the delay with our repky. You will be contacted by our customer service today. Check your inbox.

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Customer review

2 / 5

tout est ok côté délai et produit en revanche la livraison était désastreuse. UPS indique que personne n'est présent lors de la livraison ce qui est totalement faux. Conséquence il faut se rendre dans un point relais ce que je souhaitais éviter

07-08-2023 at 11:32 by anonymous a.
Order date 07-03-2023 08:35 am
from motostorm.it/en

Customer review

2 / 5

It was good that it arrived quickly after ordering (I live in Tokyo)

However, an item (color) different from what I ordered arrived. The procedure for returns and exchanges is also difficult to understand.

07-06-2023 at 03:17 by anonymous a.
Order date 07-01-2023 02:46 pm
from motostorm.it/en

Response of motostorm

Hello, we are sorry that you have these issues with your order. You have just been contacted by customer service. Please check your inbox.

Customer review

2 / 5

I bought a Caberg freeride carbon fibre helmet. Nice helmet. It took two months to arrive. Polite emails by way of explanation but not good enough.

07-03-2023 at 09:49 by anonymous a.
Order date 06-12-2023 09:09 pm
from motostorm.it/en

Page / 88

Information Motostorm.it

Description:

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Address:

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Recommend:

Website:

Motostorm.it

Contact:

info@motostorm.it

Authorized Representative:

motostorm

Status :

Up to date

Number of reviews:

31373

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