Customer reviews Motostorm.it

Happy with your service, but you should change your delivery company , they cannot give a time for the delivery , so you need to wait at home until your delivery arrives , and if you are not at home you must wait all often next day or spend Lauf an hour on the phone to UPS to change everything to a pick up point . Waist of time !! Sorry but in the future I will orderfrom a different business

Worst customer service I've experienced in a while. The don't respond to emails. At. All. I requested a size change to their customer service email within 5 minutes of placing my order- no response. Got a shipping notification the next day, sent a follow up email asking if they'd received my change request- no response. My vest shows up (in the wrong size I didn't want) not in the packaging with the original box crushed on top. Sent them a third email asking about the exchange process- no response. This place has all the feeling of a scam, I definitely wouldn't do business with them again.

Pas le bon produit impossible de le retourner ou d’échanger contre le bon produit. Service client null

The product has been received, but the gift clothing has not been received. I have written several times, but the manufacturer has not sent it.

tout est ok côté délai et produit en revanche la livraison était désastreuse. UPS indique que personne n'est présent lors de la livraison ce qui est totalement faux. Conséquence il faut se rendre dans un point relais ce que je souhaitais éviter

It was good that it arrived quickly after ordering (I live in Tokyo)

However, an item (color) different from what I ordered arrived. The procedure for returns and exchanges is also difficult to understand.

I bought a Caberg freeride carbon fibre helmet. Nice helmet. It took two months to arrive. Polite emails by way of explanation but not good enough.

First of all, the actual product is different from the product posted photo. In the photo, a large rear spoiler of the same color as the body is installed, but in reality, a small black spoiler (the same spoiler as the normal FF805) is installed. The decisive factor in our purchase was the large size spoiler, so it is very disappointing. The product price is never cheap, so the shock is big. After the product arrived, I was disappointed, but when I was looking at the motorcycle news on the Internet, I saw the latest LS2 information that a large spoiler was scheduled to be released as an option, so now I'm going to buy it. I am looking forward to it. Actually, when it goes on sale, I would like MotoStorm to send me an optional large spoiler as a service.

Sorry to give a 2star but did not expect a charge of £64.0 ,as well as £16.for shipping, sorry but won't be buying, from your self again.

I researched some helmets and came across MT helmets, I really like the design and the only place that sell it was Motostorn. I ordered a MT helmet from motostorm last month. 2 weeks later I check on my order and saw they still didn’t process the items. So I contact them, they said they made a misteak the size isn’t there any more, so I said ok no problem, another color is fine. Waited 2 more weeks, the item wasn’t processed yet. I then requested to cancel the order and got a refund. A week later I gave motostorn another chance and ordered a different helmet Agv k6 S in a size Small. I received a email that it shipped the next day. I was very happy. The item came in 5 days. The shipping experience was much better. However, when the item came the helmet was the wrong size. I ordered size small and the helmet came in size X-small. I was not very happy with motostorm experience for my past 2 orders. I contacted them about the wrong size helmet but I have not recieved a response yet. So far the experience has not been so great.