Customer reviews Motostorm.it

Hello, We are very sorry that you are not satisfied with your purchase. But since the UK is not part of EU anymore import laws have changed. We indicate that the payment of duties can be applied - depending on the International Agreement between your country and the European Union - both in the confirmation email and on our website and that this can thus cause delays in delivery. Finally, we are not able to predict in any way the exact amount that a customer will be required to pay since this is imposed by the UK government. Therefore is out of our jurisdiction. Best regards,

Hello, we are sorry you are not satisfied with our service. The review is quite misleading, you placed the order on July the 18th and shipment was programmed for the 25th, as there was a slight delay with arrival of the product we shipped on the 28th with Fedex Priority and sent you a confirmation email with tracking information. We responded to the email you sent requesting information about your order on July the 27th, the next day also indicating the order was shipped. On Sunday the 30th - when the office is closed - you requested a refund as you claimed Fedex told you they did not have the package. When we responded back on Tusday the 1st in the morning - with a day of delay just the time to catch up with all the emails from the weekend - we indicated that and immediate refund was not possible as the package was already on its way to you and we also indicated that delivery was programmed for the following day - August the 2nd - as it was Priority. We also told you that you could return the package once delivered and we will then proceed with refund according to our Return Policy. As you can see following the supplied tracking link, the package arrived today and it will be delivered when we told you it would.

Bonjour, nous venons de recevoir communication par le transporteur que votre colis a ètè déposé à un point relais aujourd'hui. Nous vous avons envoyé un email à ce sujet avec l'addresse de retrait du colis. Nous nous excusons pour ne pas avoir pu vous informer plus tot.

Hello, on our website we indicate whether or not a product is in stock. If a product is in stock we indicate shipment in 24 hours typed in green. This means that the product can be shipped within this time span. Otherwise we indicate the amount of business days that we need to order the product from our suppliers. In your case unfortunately there was a production delay, our apologies for this. As you know the product was shipped last week and will be delivered to your house today.

Il prodotto ordinato era indicato come "Spedizione in 30 giorni" - lavorativi - essendo un articolo artigianale fatto su richiesta. Purtroppo la produzione dello stesso ha avuto vari ritardi e abbiamo atteso conferma del suo arrivo prima di avvisare i clienti - dunque con un po' di ritardo. Abbiamo comunicato le informazione ricevute dal produttore che purtroppo ha confermato uno slittamento dell'arrivo del prodotto causato dalla mancanza di alcuni componenti. Si tratta di una situazione del tutto eccezionale e ci scusiamo per il disagio causato.

Buongiorno, L'ordine a cui fa riferimento, è stato effettuato il 04/07 e spedito il 26/07. La spedizione era inizialmente prevista per il 12/07 ma a causa di un errore in fase d'ordine - dovuto purtroppo al produttore e di cui lei è stato informato tempestivamente - è stato spedito dopo due settimane. C'è stato effettivamente un ritardo nella spedizione da parte nostra, per cui ci scusiamo, ma sicuramente non si sono trattati di due mesi. Cordiali saluti,

Hello, our apologies for the delay with shipping your last order. As you know it was shipped on the 27th of July. Unfortunately there was a stocking issue with the item you ordered. If there are any futher issues you can contact customer service by writing to andrea@motostorm.it

Hello, as comunicated by email, customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. You are based in the Uk. You d not pay Vat on our website but you are asked to pay these costs by customs when clearance is processed. We indicate this on our website and also in the confirmation email that you recieve when you register an order. The goods were returned to motostorm after you refused to receive your parcel. It has taken a considerable length of time becasue the parcel had to undergo customs clearance two times.

Hello, we have replied to the email that you sent us yesterday referring all information to obtain your free return ticket. This information can be easily found by consulting our website. https://www.motostorm.it/en/return-policy.html

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