Avis client de Motostorm.it
Calculé à partir de 31326 avis
Evaluations clients
Hello,
We are very sorry that you are not satisfied with your purchase.
But since the UK is not part of EU anymore import laws have changed.
We indicate that the payment of duties can be applied - depending on the International Agreement between your country and the European Union - both in the confirmation email and on our website and that this can thus cause delays in delivery.
Finally, we are not able to predict in any way the exact amount that a customer will be required to pay since this is imposed by the UK government. Therefore is out of our jurisdiction.
Best regards,
Avis client
No response UNTIL I asked for a refund, then after 2 weeks of no updates, no shipping, no response all of the sudden I get a response in a minute…. I asked for a refund based on the information above, the item had not been shipped, and no responses to my email requests as to an update what the status was, then I asked for a refund, and all the sudden they’re claiming that the item shipped that morning… all someone had to do was just let me know that there was a delay, all Summer had to do was just respond to an email with an update. All of this could’ve been avoided… Even if they end up sending the item which I have no idea if that’s actually going to happen or not the reason I would never use this company again is because they ignored my situation until I requested a refund at which point I was told that I could pay them for an item I never received, in order to receive the refund based on their “policy”… So you don’t send the item and then I have to pay a percentage to get a refund, sure that seems fair and above board… Terrible experience, your mileage may differ, but be warned.
Hello, we are sorry you are not satisfied with our service.
The review is quite misleading, you placed the order on July the 18th and shipment was programmed for the 25th, as there was a slight delay with arrival of the product we shipped on the 28th with Fedex Priority and sent you a confirmation email with tracking information.
We responded to the email you sent requesting information about your order on July the 27th, the next day also indicating the order was shipped.
On Sunday the 30th - when the office is closed - you requested a refund as you claimed Fedex told you they did not have the package.
When we responded back on Tusday the 1st in the morning - with a day of delay just the time to catch up with all the emails from the weekend - we indicated that and immediate refund was not possible as the package was already on its way to you and we also indicated that delivery was programmed for the following day - August the 2nd - as it was Priority.
We also told you that you could return the package once delivered and we will then proceed with refund according to our Return Policy.
As you can see following the supplied tracking link, the package arrived today and it will be delivered when we told you it would.
Avis client
Je n’ai toujours pas étais livré, soit disant le livreur est passer aujourd’hui mais j’étais à la maison toute la journée et je n’ai pas eu d’appels manqué.
Merci de faire le nécessaire pour que ma commande soit finalisé
Merci de faire le nécessaire pour que ma commande soit finalisé
Bonjour, nous venons de recevoir communication par le transporteur que votre colis a ètè déposé à un point relais aujourd'hui. Nous vous avons envoyé un email à ce sujet avec l'addresse de retrait du colis. Nous nous excusons pour ne pas avoir pu vous informer plus tot.
Avis client
They failed to show the item I ordered was out of stock on their site, and after accepting the order and processessing payment. It was only after several attempts to contact them that I received a response telling me the item was backordered and delayed.
It's been almost a month since I placed my order, and I still don't have the item, but they made sure they had my money immediately. I will never order from this place again.
It's been almost a month since I placed my order, and I still don't have the item, but they made sure they had my money immediately. I will never order from this place again.
Hello, on our website we indicate whether or not a product is in stock. If a product is in stock we indicate shipment in 24 hours typed in green. This means that the product can be shipped within this time span. Otherwise we indicate the amount of business days that we need to order the product from our suppliers. In your case unfortunately there was a production delay, our apologies for this. As you know the product was shipped last week and will be delivered to your house today.
Avis client
Dopo un mese scrivo una mail per avere informazioni a cui non ricevo risposta. Dopo qualche settimana telefono al servizio clienti, mi avvisano che l'ordine avrà altre due settimane di ritardo. Dopo due settimane telefono e mi dicono che dovrò avere pazienza perché sono in ritardo. Ordinato il 15/05 e ricevuto il 31/7.
Il prodotto ordinato era indicato come "Spedizione in 30 giorni" - lavorativi - essendo un articolo artigianale fatto su richiesta.
Purtroppo la produzione dello stesso ha avuto vari ritardi e abbiamo atteso conferma del suo arrivo prima di avvisare i clienti - dunque con un po' di ritardo.
Abbiamo comunicato le informazione ricevute dal produttore che purtroppo ha confermato uno slittamento dell'arrivo del prodotto causato dalla mancanza di alcuni componenti.
Si tratta di una situazione del tutto eccezionale e ci scusiamo per il disagio causato.
Avis client
L'ordine è arrivato quasi 2 mesi. Beh che dire.
Buongiorno,
L'ordine a cui fa riferimento, è stato effettuato il 04/07 e spedito il 26/07.
La spedizione era inizialmente prevista per il 12/07 ma a causa di un errore in fase d'ordine - dovuto purtroppo al produttore e di cui lei è stato informato tempestivamente - è stato spedito dopo due settimane.
C'è stato effettivamente un ritardo nella spedizione da parte nostra, per cui ci scusiamo, ma sicuramente non si sono trattati di due mesi.
Cordiali saluti,
Avis client
Most of the orders are late
I sent you an email, you did not answer
I did not buy from you again
I sent you an email, you did not answer
I did not buy from you again
Hello, our apologies for the delay with shipping your last order. As you know it was shipped on the 27th of July. Unfortunately there was a stocking issue with the item you ordered. If there are any futher issues you can contact customer service by writing to andrea@motostorm.it
Avis client
Very bad. I made an order paid in full, they sent the item and when it was nearly delivered to me they told me there was a change to my order. They wanted to add a third more to the cost for import duties. Cancelled the order and told them I would not have ordered if they had told me before hand. It took well over a month to get my money back and they had the cheek to charge me for the returned item. Do not buy from this conning company unless you live in Italy.
Hello, as comunicated by email, customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. You are based in the Uk. You d not pay Vat on our website but you are asked to pay these costs by customs when clearance is processed. We indicate this on our website and also in the confirmation email that you recieve when you register an order. The goods were returned to motostorm after you refused to receive your parcel. It has taken a considerable length of time becasue the parcel had to undergo customs clearance two times.
Avis client
I ordered a helmet which I have to send back due to the double d ring closure. I contacted Motostorm several time via email for the return procedure, no reaction. The company is not serious, I strongly recommend to seek for other motorbike gear supplier. Never again.
Hello, we have replied to the email that you sent us yesterday referring all information to obtain your free return ticket. This information can be easily found by consulting our website. https://www.motostorm.it/en/return-policy.html
Avis client
I'm still waiting for the number to return the product.
Hello, you have just been contacted by customer service. Please check your inbox.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31326
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Avis client
1 / 5
And finally, your parcel gets held up until you manage to be in upon delivery with unhelpful communication from the courier. All in all, not what I expected.
suite à une commande du 17.07.2023 12:03
from motostorm.it/en