Customer reviews Motostorm.it
Calculated from 31336 Reviews
Customer ratings
we are sorry you are not satisfied with the purchase. Please be kindly reminded that any type of clothing even when produced by the same brand may fit differently based on shape and materials. All our products are originals, coming directly from the manufacturing Brand.One can see indicated on our return policy and our destinations list, on our website which country benefits from free shipping and free return. Kind Regards
Customer review
I received the broken part.
Hi, we have sent you an email. Please reply so that we can help you. Kind regards
Customer review
While it's not their fault the product didn't arrive to them to ship out, their communication was horrible. Zero notifications about delays and when I outreached no response, at all, until a week+ had passed and I'd sent multiple emails.
Hi, we are very sorry for the lack of comunication due to a temporary issue on the brand's side where we had ordered your item, in sending us updates. we have solved the issue and will keep on working on improving our service, always having at heart to satisfy our customers. we apologize for any inconvenience caused. Kind regards
Customer review
No mention of extra costs after buying recieved another email asking for £70 shipping fee
Hello, below the confirmation of the order and also in the section 'payments' on our website, we state that for customer outiside the EU, custom duties may be charged from the courier. Kind regards.
Customer review
Délai livraison long beaucoup trop long
Customer review
Your online web page stated that your price and shipping charges included customs clearance, but later I was charged an additional 6,000 THB ($170 USD) by UPS. I am not happy about this.
Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. Motostrom does not state that these extra costs are included in the shipping fee charged when placing your order.
Customer review
The item I ordered was listed available on the website but that was false. I would not have placed the order if the item wasn’t available because I needed it right away. It took weeks to get my order because they had to request it from the manufacturer. Motostorm would never tell me when It would be shipped. I don’t recommend purchasing from this site.
Hello, when placing the order you could see that the item was not in stock and that we had to order it to the manufacturer, I'm sorry they had one week delay. We always do our best to inform our customers.
Customer review
Nothing did arrive yet, despite everything that was written to me.
Hi, we have shipped your order with Fedex on the 15th, you have received the tracking by email. As published on our website to Thailand it can take up to 7 days for the package to reach you. Checking the tracking of the shipment, I can see a delay caused by customs but the delivery should take place soon. we are sorry if the lead time is longer than planned.
Customer review
Omg who work in this firma
Hello, you have just been contacted by customer service, check your inbox.
Customer review
1 mois entre la commande ( pourtant en stock lors de celle ci a prix attractif ) aucune communication ( 4 mail de ma part ) vraiment pas terrible si vous etes presse
Bonjour, nous sommes désolès pour le retard causé par une difficulté de production de la marque. Nous avons pourtant bien communiqué avec vous par email pour le retard et le suivi de la commande. Nous avons procéder comme demandé suite à l'envoi de vos instructions. Nous nous excusons encore pour tout inconvénient causé par le délai prolongé imprévu.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31336
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Customer review
1 / 5
Order date 06-29-2022 11:54 am
from motostorm.it/en