Avis client de Motostorm.it
Calculé à partir de 31369 avis
Evaluations clients
Salve, siamo molto dispiaciuti per questo inconveniente.
Il danno può essere stato causato durante il trasporto; come le abbiamo indicato nella telefonata intercorsa, ci stiamo occupando di questa situazione e cercheremo di risolverla il prima possibile.
Avis client
Ho ricevuto un prodotto con una colorazione diversa
Salve, siamo molto spiacenti per l'inconveniente. Il piccolo logo presente nella parte frontale del casco, nell'immagine risultava di colore oro invece che nero lucido; come indicatole tramite mail, abbiamo chiesto il ricambio a Shoei e siamo in attesa di risposta.
Ci scusiamo per il disagio.
Avis client
部品が不足していますワッシャーとナットですメールをすでに送っているので確認して送ってください
こんにちは、大変申し訳ございません。 チェックボックスにチェックを入れてください。 メールをお送りしました。
Avis client
Poco competenti, poco professionali, da evitare
Buon giorno, ci dispiace molto per il disagio causato. Abbiamo provveduto al rimborso immediato del Suo ordine reso. Cordiali Saluti
Avis client
Le produit n’a toujours pas été livré malgré un délai de 4 jours annoncé.
Bonjour, vous avez fait la commande le 09/04, le délai indiqué sur notre site pour le produit que vous avez acheté est "expédition en 4 jours" . Effectivement nous avons expédié votre commande le 13/04, soit en 4 jours. La livraison a eu lieu ensuite en 4 jours ouvrables après expédition, le 19/04. Nous avons bin indiqué que la livraison peut prendre 3 à 4 jours pour la France sur notre site internet. Bien Cordialement.
Avis client
Ordered the product 3/30. Still haven't received yes and it's 4/17.
Avis client
I Ordered a jacket from them , that no one else had in stock ,because it showed that they had it in stock , i it wasnt and i waited a month for the jacket , .although i have to say when they did get it it took two days to get here from italy , so 2 stars
Motostorm is glad that you have received your order. For this item our site states 7 working days for shipment. We missed that for a couple of days and shipped after 9. The shipment was then delivered three days later.
Avis client
Was never advised of import duty when the order was placed. Took nearly two weeks to get it delivered to UK and then was advised by Courier service to pay the imports. Kept the product anyway as didn't want to go through the hassle of returning it. Please check where you're ordering from before placing an order and be aware of imports.
Hello,
We are sorry you're not satisfied with your purchase in our webshop.
We let our customers know about import duties for all extra EU countries both in our website - in the Payments webpage - and also in the confirrmation email they receive after the order is finalized.
All policies on Motostorm's website provide infromation about shipping costs and all associated fees; we cannot be held responsible for these extra costs, as all the information can be found in our website.
Avis client
AVOID this seller & STAY AWAY! Do NOT BUY from this company! I purchased very expensive £160 Heated gloves as a Birthday gift for my boyfriend in Nov 20, gloves came 3 weeks late. After 1 month use, right glove stopped working! Completely dead, wouldnt turn on! One month of use only! Seller acknowledges my concern and asked to return it for investigation. Seller didn`t want to provide a full refund, but instead got the gloves opened, yes stitching opened, repair somewhere and seller sent it back me without even notifying me- avoiding a refund or responsibility at all costs! Didn't offer refund at all at any point, completely reluctant to offer monies back although they knew the gloves were faulty, kept making excuses why not to refund - completely un-acceptable seller, bad customer experiend and still no refund! Stay away !!! Go somewhere else! DO NOT BUY HERE! Be warned!
Hello, we are sorry that you are not satisfied with your purchase. After one month you reported a problem with the gloves that you purchased from Motostorm. As the gloves had been used for one month you agreed with our proposal to send them for repairs under warranty. The gloves are covered by a 2 year warranty and all eventual problems can be resolved within this period. After the gloves were repaired by the producer they were sent back to you as previously agreed. The gloves are now in perfect working order.
Avis client
Me enviaron un Casco usado!!!!
Buenos dias, el casco que le enviamos nunca fue usado por nadie, ya que nos llego directamente de Shoei.
Lamentamos que hubiera un defecto en la pintura, pero garantizamos que nuestros productos son nuevos y originales de las marcas que vendemos.
Le hemos enviado Fedex para recoger el casco defectuoso para reemplazarlo con otro casco que nos apuraremos no tenga defectos.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31369
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Avis client
1 / 5
- materiale graffiato
suite à une commande du 27.04.2021 18:20
from motostorm.it