Customer reviews Motostorm.it

Here is my story of order from Motostorm

I placed an order for Schuberth C3 pro helmet and Held grey gloves on the 3rd of March. Both items had 7/8 days leading time.
After 7 days, I recieved a feedback from Motostorm that only black gloves were available. I confirmed that black is Ok and on 13th of March they informed me that delivery is planned for the 17th of March.
I did not recieve any confirmation and called them on 20th. Motostorm told me that they expected to send evrything on 23rd. So, each day they moved my order to the next day and finaly it was sent only on the 28th of March.

So, as result:

1). Does not keep delivery time shown at web site. +14 days to promised time is not good result.
2). Bad communication from company. Each time I had to call myself and try to get information them.
3). Does not try to improve situation. I also, asked to deliver my order by faster method, they promised to try but no feedback has been given to me.

My opinion: I will not order anymore if I will have any time limitation.

il ricambio ordinatovi e ricevuto
non e quello richiesto sebbene mi avevate assicurato fosse giusto. il rcambio era una presa d.'aria posteriore per il mio casco mod. Chaser! !

Great website. But waiting neally 3 months for my racing boots is ridiculous

1 year a go.

il mio ordine è arrivato nelle misure 40x40 quando invece avevo proprio chiesto prima dell'acquisto le misure via mail, siccome non segnalate, e mi era stato risposto 70x50. Con ciò il mio acquisto è stato inutile ma non ripeterò più lo stesso sbaglio.

It's not a misunderstanding, it's your mistake.

Did you explain it to me?

It did not happen once you explained it.

I had to answer that you can not send it to me.
But you said you sent it.

I believed in you and waited two months.

But you did not send it to me and you answered that there was a misunderstanding
Then is it just finished?


Non è un equivoco, è il tuo errore.

Hai spiegare a me?

Non è successo una volta spiegato esso.

Ho dovuto rispondere che non è possibile inviare a me.
Ma hai detto che lo ha inviato.

Ho creduto in te e aspettato due mesi.

Ma non è stato inviato a me e avete risposto che c'è stato un malinteso
Poi si è appena finito?

Great price on product. Excellent shipping rates but they forgot about my order and i had to remind them. Took a month to receive my order which was supposed to be a xmas present

ordine spedito dopo un mese.....mai più ordinare su motorstorm

The boots I received are far too large and now I find that returning them to Italy is VERY EXPENSIVE.....There needs to be both better sizing information for footwear and an easier return process....Very disappointed....

The Motostorm add said that the Black Friday prices were good until Monday. On Sunday afternoon when I checked back and it showed the Black Friday advertisement still showing on the webb page. Two of the items I was looking at went up in price. Motostorm did not live up to their comittement.