Customer reviews Motostorm.it

I have a missing part from my order. J tried to contact you but you are not answering my calls

It took over two weeks and several emails before the jacket was even shipped.

Per l’ultimo acquisto mi era stato riferito che mi sarebbe arrivato un sms per il rito dell’articolo in sede, mentre invece mi è stato spedito tramite corriere con una differenza di prezzo non previsto visti gli accordi presi

Hi
The product arrived and I checked the parts.
I noticed that one part is missing.

2> 2607122 x4 --> only 3.

Could you please send this to me?

Regards

Horrible customer service. Would not recommend even for the lower price tag.

I ordered a motorcycle airbag jacket back in April. I was to be delivered in 10 days. I received no communication from Motostorm except for annoying advertising emails - but no jacket. After 4 weeks I inquired on line with no response. After 6 weeks of no communication or jacket delivery, I was concerned that Motostorm was a SCAM. I again reached out to them inquiring if they were real, or had stolen my money (>600EU). Only after my 2nd email and 6 weeks did I get a response from Motostorm that the vendor had an extensive production delay. Now 3 months later, I am due to receive the jacket that I ordered tomorrow. Motostorm needs to actively and recurrently notify customers of any delays in completing orders. DJG,MD United States

I've ordered a helmet which came in time. No issues with delivery, but what I received was not what I ordered. I purchased the helmet in size M, which on their website, under sizing guide, was showing 57-58cm. I ordered it thinking that's what I'm going to get, but when the helmet came, all I checked was a tag inside a helmet. The tag was showing M, so I thought "great. Excellent service". I didn't check the numbers next to the letter M. After a month I got another helmet (different brand and different shop) and this new helmet was tight. Wanted to compare sizes, so I looked at the tag of my first helmet and the numbers were showing 59-60cm,size M. Not what motorstorm website was showing. So, I got larger helmet than I wanted, because of their sizing guide mistake. On helmet manufacturer's website sizing is correct... Size M is 59-60cm and size S is 57-58cm. Motorstorm sizing is wrong. I've sent them an email yesterday, so I'll wait and see how they'll handle it. Hopefully, they'll resolve it, so everyone is happy.

Please improve this as the estimated shipping date has never been met.

Delay！Delay! Despite of "in stock" on the Homepage.
No quick action to my email of confirmation.
It took more than one month to deliver to Japan. It was too late to fix my bike.

I order a small Helmet , I received an XSmall. The interior lining was small , so it doesn’t fit in the helmet properly.
The shell was an x small so I’m not able to wear it.
Doesn’t ha e sticker at the back with certification.
I’m still waiting an answer from them.