Avis client de Motostorm.it

Ordered an Airoh Peak for my helmet which cost 95 euros, arrived (I live in UAE) within about a week, however it does not fir my helmet but no size options where provided on the website. Hopefully, can return it without cost and it can be replaced with a correctly fitted part. I will update review once I have more information and the company has replied to my email

届くのが予定より遅れているが商品はかっこいい

I don’t have an opinion, I ordered the helmet for someone else.

Produit solide. Manque de finition malgré prix conséquent.

Je n'arrive pas a ouvrir mon suivi de commande avec mon numéro de suivi.. J'aimerai savoir quand est ce que mon colis arrive,car c'est pour Noël.. Merci de votre compréhension.

Día entrega 5 diciembre sobre 8:00 pm y al final entregan el día 7 diciembre.

Oggetto ricevuto regolarmente

Very easy to find items on their website and the checkout process was very easy. I was able to follow the progress of my order along the way. The only issue I had was I ordered three days before Thanksgiving Day and the day after Thanksgiving Day they had "Black Friday" specials. The item I ordered was now listed at $15 less than what I paid. Kind of disheartening to be waiting for your item to arrive knowing that it was now selling for less money. Would have liked to been given the sale price since my order was in process when the sale started.

Le spese aggiuntive di trasporto sono sproporzionate in rapporto alla spesa entro i 100 euro...Rudy

The biggest issue with this merchant, Motostorm.it, is misrepresentation and subsequently the unwillingness to make things right. The webpage of the product I purchased clearly says "Purchase this item and you will receive 1 coupon(s) of €20!" on the right-side column. After the product has been shipped I inquired about the €20 discount coupon and was only then informed by Juliana that “Each €200.00 you receive a discount code once we ship. The product you ordered it’s €183.61, so our system did not sent you the code.”

Let me be clear that nowhere on the product webpage mentioned there was a €200.00 minimum purchase in order to receive the €20 discount coupon offered. I responded by pointing out that If there was a minimum purchase amount that the product I purchased did not qualify for then this discount coupon should not have been offered on the product webpage. I further emphasized that “Afterall the coupon is only useful when I buy more products from you. I'd appreciate if you can help make this first transaction a pleasant experience.” Frankly I was quite shocked by the can’t-care-less response by Andrea that “if you want to receive a discount code to use on your next order. I advise you to leave a review on our website. You will receive one discount code by email for every review that you leave.”

While most established companies that care about customer service and repeat customers would handle this sort of incidents quickly and quietly when they are clearly in the wrong, Motostorm.it is audacious enough to want to make it public. So here is the review they asked for.