Avis client de Motostorm.it
Calculé à partir de 31207 avis
Evaluations clients
we are very sorry for the delay with your order. The feedback on the situation came late from the Brand and therefore we could not inform you immediately. we can ensure you we are working constantly on improving our service as we care about our customers satisfaction. We hope you will be happy with the product that has been shipped to you and apologize for any inconvenience caused.
Avis client
30.04.2024 Payment for the order was done. Goods was marked as available from stock, that's mean it is necessary processing and shipment time. Later I was informed, that delivery is planned to 6th of June. In the meadle of June goods were not delivered jet, and I requested refund. But in 20th of June goods were shipped and not delivered since now.
Hello Andrejs, we thank you for your feedback and we apologize for the inconvenience. We did our best to keep you updated on the situation and on the arrival date of the item in your order, sending you shipping delay notices every time we got informed of a delay from our supplier. We did not predict such a long waiting time and we apologize for that. The last delivery date indicated June 19th and we were able to ship one day later, on June 20th. For further details on the delivery situation you can contact the shipping carrier and monitor the delivery with the tracking number we provided.
Avis client
Molto deluso dalla comunicazione. Una spedizione che doveva partire il 14 Giugno non è partita. Ho dovuto sollecitare i mi hanno detto che per un ritardo del fornitore sarebbe partita il 19. CI sta. Ma il 19 non è partita comunque. ho dovuto risollecitare e poi finalmente è stata inviata. Non sindaco sul ritardo del fornitore, ma sui tempi di comunicazione. Se c'è un ritardo il cliente va avvertito non quando sollecita lui, ma quando si va fuori dai tempi promessi.
Ci dispiace per il ritardo del ordine causato da problematiche logistiche e per la tarda comunicazione a riguardo.Possiamo assicurarle che lavoriamo costantemente nel tentativo di migliorare, e servire al meglio i nostri clienti. Ci scusiamo nuovamente per gli eventuali disagi causati.
Avis client
Ho effettuato l'ordine il 10 giugno, oggi siamo al 25 e dal tracking della spedizione non si capisce ancora dove sia la merce, tempi assolutamente inaccettabili. A questo punto spero che l' ordine prima o poi arrivi perché sto cominciando a preoccuparmi...
L'ordine effettuato il 10 giugno è stato modificato come da Sua richiesta per un articolo non a magazzino, ha quindi spostato la partenza del ordine. Una mail era stata inviata per comunicarle le tempistiche, forse finita nello spam della posta. Abbiamo spedito come da tempistiche comunicate purtroppo la merce non risulta ancora consegnata. Abbiamo chiesto al corriere di risolvere al più presto. La terremo aggiornata via mail.ci scusiamo per il disagio.
Avis client
Ricevuto il casco ordinato con difetto clip di aereazione superiore, Segnalato immediatamente il problema riscontrato per e.mail e poi altra e.mail con con foto dell'articolo, poi anche per telefono parlando con vostro operatore. A distanza di alcuni giorni nessuna risposta da parte di Motostorm. Desideriamo solo sostituire il casco ordinato con un altro analogo che non presenti difetti di fabbricazione . Ci state facendo perdere troppo tempo e non riusciamo a comprendere cosa volete fare al riguardo.. .
Avis client
Absolutely shocking fitting instructions for the givi engine guards, considering I'm removing engine bolts to fit! There are no torque settings, emailed motostorm and givi both with no reply, think I'll return them.
Hello, thanking you for your feedback. We are sorry that you are having issues with installation. Please check your inbox, you have been contacted by customer service.
Avis client
commande arriver en retard personne n'envoie de message pour informer le client du retard de la commande
Le produit commandé était indiqué sur le site comme expédition en 20 jours sur notre site. La marque choisit en effet a des longs délais, la livraison malheureusement a ensuite été repoussée plusieurs fois par le transporteur ce qui a affecté votre date d'expédition de quelques jours. La date d'expédition mise à jour peut etre consultée à tous moments sur votre détail de commande en accèdant à votre compte sur notre site. La communication par email a tardé malheureusement. Nous nous excusons vivement pour le désagrément.
Avis client
The product was dented and damaged.
The response is slow and I don't know how long it will take to resolve the issue.
The product I bought this time made it impossible for me to go touring.
I'm very disappointed as I was looking forward to touring.
What should I do?
The response is slow and I don't know how long it will take to resolve the issue.
The product I bought this time made it impossible for me to go touring.
I'm very disappointed as I was looking forward to touring.
What should I do?
Avis client
I ordered a jacket that was too small. I went to return it but the return shipping was my responsibility. The cost to return was $396 USD. If you buy something, make sure it fits. Now I’m stuck trying to sell the jacket on eBay.
Hello, thanking you for your feedback. As indicated in our return policy countries outside of the european comunity are not eligible for free return.In the event that the size of the purchased product does not match the expectations you can return the item(s).
Within 30 days of receipt of goods you must login to your order list and fill out the return form. All return shipping charges are your responsibility.
Avis client
Still waiting for you to answer my e-mails
Hello, our apologies for the delay. You have been contacted by customer service. Please check your inbox.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31207
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Avis client
1 / 5
suite à une commande du 21.06.2024 16:07
from motostorm.it/en