Avis client de Motostorm.it
Calculé à partir de 31207 avis
Evaluations clients
Hello, thanking you for your feedback. As you know our customer service is in contact with you regarding the issue you have with your order. Please control your inbox and reply tot he email with the requested information.
Avis client
They did not join commercial invoice to the shipment and now my parcel is hold at custom and UPS (for me badest shipping company in the world) do nothing just asking invoice
Avis client
Die Lieferung dauert zu lange
Hallo, vielen Dank für Ihr Feedback. Wir entschuldigen uns für die Verzögerung bei der Lieferung. Anhand der Sendungsverfolgung kann ich erkennen, dass Ihr Paket heute zugestellt wird. Manchmal kommt es beim Spediteur aufgrund der Zollabfertigung zu Verzögerungen.
Avis client
If shipping will be delayed, please contact me as soon as possible.
Hello, as you know your order was shipped on time with Ups.
Avis client
Late
Hello, thanking you for your feedback. Yes unfortunately there was a delay with your shipment as there were production issues. We did our best to inform you about this. As you know the goods have been shipped and you will soon revieve your parcel.
Avis client
The box was open and the cap was upside-down inside the ups box.
Avis client
Took 4 months from order to goods being dispatched, i had to chase Motostorm constantly for updates and when finally shipped received an import bill from UPS for £50 on a £176 order. Buyer beware. Goods arriving tomorrow !!!!!!
Dear Sir, We're sorry to hear that you are not satisfied with our service. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We indicate this on our website and also before you confirmt he order at checkout. We are based in the European comunity. As you are from an extra Eu country yuo do not pay Vat on our website by your goverment do ask you to pay these costs when the parcel arrives to you. Its true that there was a production delay with the ordered item, we sent different emails regarding this delay.
Avis client
Poco professionali avevo anche chiamato per chiedere info .p.s. i guanciali shoei trentuno non montano al posto dei 35
Almeno imparare qualcosa
Almeno imparare qualcosa
Ci dispiace non è soddisfatto del nostro servizio. Non abbiamo trovato tracce della Sua richiesta di aiuto nel fare l'ordine pero confermiamo che i guanciali che ha ordinato sono intercambiabili non importa la taglia o lo spessore, invece la calotta non lo è e dipende della taglia del casco. Se ha qualche problema nel installarli può conttatare il nostro servizio clienti via mail o telefono. Se preferisce rendere l'articolo non c'è problema dal momento che è ancora nuovo e con imballagio originale. Facendo la richiesta di reso sul nostro sito potrà prenotare il ritiro gratuito con Bartolini e provvederemo a fare il rimborso del articolo reso.
Avis client
Male...Dopo avermi comunicato il giorno prima che mi avrebbero consegnato il pacco invece il giorno stesso della consegna mi hanno comunicato che non lo avrebbero consegnato..ho così sprecato la mattinata avendola organizzata per ricevere il pacco! Disservizio e disagio
Ci dispiace se ha avuto un problema con Suo ordine. Abbiamo spedito nelle tempistiche indicate sul sito, purtroppo c'è stato un ritardo di consegna dalla parte del corriere probabilmente per via dello sciopero del 11/04 che ha causato degli disturbi nelle varie sede. Hanno provato a consegnare il 12/04 ma senza successo. Verrà conttatato dal nostro servizio cliente cosi potrà comunicare le Sue istruzioni per gestire la riconsegna o il reso al mittente. Ci scusiamo per il disagio.
Avis client
I received my new jacket and it was the right jacket but wrong color combo, I would send it back and exchange it for the correct one but I live in the USA and with international shipping there no telling how long the process would take. So i have decided to go with the one they sent.
Dear Sir, We're sorry to hear that you are not satisfied with our service. After a detailed control it results that that we have sent you the correct item. You have been contacted by customer service regarding this issue, please check your inbox.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31207
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Avis client
1 / 5
suite à une commande du 02.05.2024 09:21
from motostorm.it/en