Avis client de Motostorm.it
Calculé à partir de 31336 avis
Evaluations clients
Buonasera, come poteva vedere al momento dell'ordine e nel suo account, la spedizione sarebbe stata effettuata dopo 7 giorni lavorativi e i tempi sono stati rispettati. Cordiali saluti.
Avis client
Scammer placed the order
Hello Kayla, thank you for the notice. I'm sorry for any inconvenience caused, we are dealing with and doing our best to not make this happen anymore.
Avis client
Despite showing my order as in stock, it wasn’t and had to be ordered from the manufacturer causing a one month delay. Customer services were very helpful once I contacted them.
Hi, we are very sorry for the delay in your order caused by an unexpected issue at the manufacturer's. We had published on our website that the item would be shippable in 5 days, but the manufacturer informed us afterwards that the item was still in production and kept on postponing its arrival date. we have kept you informed about the various update as soon as they were comunicated to us. we apologize for the inconvenience caused and thank you for your patience with your order. Kind Regards
Avis client
The battery cant charge with my charger, so corrently i'm gonna buy a New one
We are sorry you are not satisfied with the purchase.
We will be contacting you to better understand what the problem is.
Avis client
I did not get anything and i sent a email to motorstorm
Hello, your order has been shipped, we are in touch with the courier to speed up the delivery. Best regards.
Avis client
Unfortunately, a part of topcase shell is broken.
Avis client
I have not yet received my package, the expected date was 01/26/2022, so I cannot receive your item
Thank you for your order. We are truly sorry for the delay, an operator will be contacting you shortly to sort out your purchase.
Avis client
Nowhere on this site is it made clear that the company is in Italy and that I would be required by fed ex to pay £69 in import fees. This is almost fraud and deception. Really really dissatisfied and would urge anyone else not to use this company. Transparency of your business is key. Please state clearly the import taxes on the web page. I have paid 70 pounds
more for this item than I should have. I have been conned out of my money.
more for this item than I should have. I have been conned out of my money.
We are sorry you are not satisfied with the purchase.
In the website we have all our information - this includes our address and it is in Italy - also the website is motostorm.it
As for custom charges we give the information to our customers both in the website before any type of order is placed and also after an order has been finalized in the confirmation email they receive - we let our customers know that if they are outise od the European Union then the delivery might be subjected to customs fees and unfortunately we cannot interfere as those do not depend on us.
Avis client
El producto no se correspondía con la descripción en la web. He devuelto el producto y estoy a la espera de recibir el producto correcto.
Lamento mucho el inconveniente, que se destacò en su pedido.
Le indicamos inmediatamente como devolverlo gratuitamente y procederemos con el envio gratuito del producto correcto.
Fue un error de nuestra parte y hemos sido lo mas rapido posible - estaremos seguramente mas atentos en el futuro.
Avis client
Devo dire che mi sono sentito preso in giro, ho effettuato un acquisto x una calotta interna del mio x spirit... Vedendo la foto dell'annuncio e essendo la prima volta che eseguivo un ordine del genere mi sono fidato della foto del sito che comparata con la calotta in mio possesso sembrava essere quella corretta. Ho chiuso l'ordine e aspettato.. Il pacco è arrivato puntuale ma la calotta non era quella della foto... Allora ho chiamato telefonicamente e mi è stato detto che avevo sbagliato di ordinare di mandare una mail x vedere se il reso era ritirabile e che si sarebbero informati se la calotta del mio casco fosse ancora in vendita, ma alle mail inviate non ho avuto più risposta... In ogni caso penso che le foto devono essere quelle corrette che ti fanno vedere il prodotto indicato e non foto messe li a caso che poi fuorviano gli acquirenti... Per cui attenzione a quello che comprate da questo sito!!
Buongiorno Michele, mi dispiace per l'inconveniente. Può succedere di acquistare un prodotto non compatibile, magari perchè si tratta di una versione più aggiornata. Per questo motivo offriamo il reso gratuito. Purtroppo non abbiamo ricevuto alcuna mail da parte sua, per cui rimaniamo a sua disposizione.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31336
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Avis client
2 / 5
suite à une commande du 09.02.2022 12:56
from motostorm.it