Customer reviews Motostorm.it
Calculated from 31336 Reviews
Customer ratings
Nos disculpamos por la demora en contestarle, lamentablemente estamos retrazados ya que el team no esta completo, cosiderando la pandemia mundial.
Estamos tratando de hacer lo mejor que podemos, y estaremos mucho mas atentos a contestar tempestivamente.
Customer review
Troppo lento.... acquistato il 9 gennaio, arrivato il 22.....
Ci dispiace molto per il ritardo. Il prodotto era indicato sul sito come spedizione in 7 giorni ma per via di ritardi con i corrieri abbiamo potuto spedire solo il 20. Speriamo tuttavia che sia soddisfato del prodotto. Ci scusiamo per il disagio causato. Cordiali Saluti
Customer review
Ritardo eccessivo nell’evasione dell’ordine
Buon giorno, ci dispiace molto per il ritardo nel spedire Suo ordine. Abbiamo in effetti subito dei ritardi eccezionali dovuto a dei ritardi di arrivo di merce. Il problema è adesso risolto. Ci scusiamo per il disagio causato.
Customer review
I made my order from Mexico and I did the accounts so that I had to buy several poezas so that it was worth the payment of the shipment. At the end of the things I ordered, they did not have more than one, even though I waited more than a month. well… they sent me the order and made a refund for the parts they didn't have. Unfortunately for me they sent a single piece with the paking list of the complete order and I paid the taxes as if the complete order had arrived. (at least double) so I lost paying the shipping for a single package and lost paying again due to his mistake by not removing the pieces that they did not have from the packing list. in addition to the unsuccessful wait for the pieces that were to arrive. All in all a terrible and expensive experience!!!
Customer review
1. Shipment wrong item (Ship to Thailand) and no answer for solution, yet.
2. Quantity of item in pack was lost.
3. My order was useless can not apply to bike.
My order
1. SHAD TERRA TR47 RIGHT : CIRRECT
2. SHAD TERRA TR47 LEFT: Ship wrong item to be top case
3. SHAD 4P for Multistrada : quantity if item were lost.
2. Quantity of item in pack was lost.
3. My order was useless can not apply to bike.
My order
1. SHAD TERRA TR47 RIGHT : CIRRECT
2. SHAD TERRA TR47 LEFT: Ship wrong item to be top case
3. SHAD 4P for Multistrada : quantity if item were lost.
Hello, we are truly sorry for the inconvenience.
We are working on fixing your order; we sent you an email and you will be able to receive the correct and ordered items.
Customer review
Nearly 1 month from the day I got my order confirmation email to the day I received a tracking number. Order not received yet. Sent an email to complain and the reply was basically, sorry about your luck, it was the Christmas season.
Hi, we are very sorry for the long lead time causing your instatisfaction about our service. We always concentrate all our efforts to ship our customer's orders as quickly as possible. Unfortunately this year Christmas/New Year the lead time has been extended for your item due to the fact that the brand producing your product has decided to close for the holidays and we had to wait for their re-opening to be able to receive it and ship it to you. We can see today your shipment has arrived to Thailand and you will soon receive your package. we sincerely apologize for any inconvenience caused. Kind Regards
Customer review
El pedido tardó mucho más de lo previsto. Ponía en stock pero no tenían existencias.
Lamento el retrazo, el sitio no indicaba "En stock" indicaba "Envio en xx dìas", esto significa que el producto no esta disponible y tiene que ser ordenado.
El pedido fue finalizado durante las vacaciones de Navidad cuando las marcas estan cerradas y no envian, sin embargo enviamos el pedido el primer dìa que abrieron todos.
Tratamos de ser lo mas claro posible sobre la disponibilidad de los productos, ya que entendemos que la gente puede tener urgencias.
Customer review
My order was placed 21 December and dispatch was supposed to be 31 December. It was not sent until 12 January after I had emailed threatening to cancel the order. Terrible service. Will not use again.
Hi, we are very sorry you were not satisfied about our service. the product you have ordered was not in our stock. It was indicated on our website, that it would take 9 days before we can ship it. the reason is because we order this particular product first at the Headquarters of the Brand that produces it. However during this period of the year, they had closed for Christmas and New Year, for this reason the shipping date to you has been postponed to january 12th, that is the same day as we have received the helmet from them. We apologize again for the delay and the inconvenience caused. Kind Regards
Customer review
Looks like knock off version of an O’Neal helmet. The wrap job on mine isn’t very good at all. It has little air bubbles and chipped spots on it. Pretty disappointed in it really. The size chart also is not what it is. This helmet runs smaller then what the helmet posted for.
Hi, we are very sorry there is an issue on the helmet you have received. We could not find any email comunication from you regarding this problem. Please know we are always available to give assistance to our customers if any issue is encountered with the product received. You will soon receive an email from us. Kind Regards
Customer review
I have not receivd my order yet!
We are sorry for the delay, it was caused by the Christmas holidays and we shipped on January the 12th as soon as we received the item.
The shipment has been delivered.
We apologize for the inconvenience caused.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31336
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Customer review
1 / 5
Order date 01-21-2022 05:21 pm
from motostorm.it/en