The price you pay can easilly exceed UK prices. Yes, they tell you UK custom charges apply, but not how much. It exceeds VAT for sure. You are also not told that 'brokerage' charges apply which are added to the custom charges.. The postage was c23 euros on what was a realatibely small pachage which again, was not declared at point of sale (only that postage applies)
And finally, your parcel gets held up until you manage to be in upon delivery with unhelpful communication from the courier. All in all, not what I expected.

le 07/08/2023 à 13:55 par anonymous a.
suite à une commande du 17/07/2023 12:03
from motostorm.it/en

Commentaire de motostorm

Hello, We are very sorry that you are not satisfied with your purchase. But since the UK is not part of EU anymore import laws have changed. We indicate that the payment of duties can be applied - depending on the International Agreement between your country and the European Union - both in the confirmation email and on our website and that this can thus cause delays in delivery. Finally, we are not able to predict in any way the exact amount that a customer will be required to pay since this is imposed by the UK government. Therefore is out of our jurisdiction. Best regards,

All of which I stated is true. I fully understand customs laws have changed but amd that is stated prior to sale..you are able to do (and should do) to enable customers a fuller picture before buying is to make them aware are: A. An estimate of postage charges. B. Inform buyers a brokerage fee is applicable over and above VAT. Neither of these are stated prior to purchase. My review is honest and should be shared.

Commentaire de motostorm

Hello, Again, we understand that you are not satisfied with your purchase and very sorry about this, but all we stated is true as well. If you understand that custom laws have changed, you can also understand that our company is not a custom office for the UK government. We do everything on our part to make sure that our clients abroad are aware of the possibility of custom duties, but we are not to be held responsible if the level of information we provide is not up to your standards. Best regards,

Afficher tous les commentaires

Avis client

5 / 5

The site was easy to navigate...the shipping was on time...the product was very good in quality! I will definitely be ordering again soon!

le 07/08/2023 à 13:41 par anonymous a.
suite à une commande du 02/08/2023 12:35
from motostorm.it/en

Avis client

5 / 5

Ottimo, servizio, assistenza, tempistiche

le 07/08/2023 à 10:34 par anonymous a.
suite à une commande du 31/07/2023 14:14
from motostorm.it

Avis client

4 / 5

Se non fosse stato per il ritardo della consegna era 5 stelle

le 07/08/2023 à 09:00 par anonymous a.
suite à une commande du 01/08/2023 12:55
from motostorm.it

Avis client

5 / 5

Precisi e rapidi...anche durante l alta stagione!

le 07/08/2023 à 08:05 par anonymous a.
suite à une commande du 31/07/2023 13:06
from motostorm.it

Avis client

5 / 5

Fast delivery!

le 07/08/2023 à 06:25 par anonymous a.
suite à une commande du 31/07/2023 11:45
from motostorm.it/en

Avis client

5 / 5

I'd not heard of Motostorm but found them on the web, stocking the particular item I'd been unable to locate elsewhere. Using their website was easy, and my goods arrived promptly, well packaged, and at reasonable cost. Highly recommended.

le 06/08/2023 à 18:51 par anonymous a.
suite à une commande du 01/08/2023 10:51
from motostorm.it/en

Avis client

5 / 5

As an American customer the prices are excellent and the shipping took only about 10 days. My only frustration was payment options were a little limited I was finely able to use PayPal as a “guest”, which worked fine. Otherwise it’s all good.

le 06/08/2023 à 18:09 par anonymous a.
suite à une commande du 01/08/2023 13:13
from motostorm.it/en

Avis client

5 / 5

Belissimo. Grazi.

le 06/08/2023 à 17:01 par anonymous a.
suite à une commande du 01/08/2023 09:15
from motostorm.it/en

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Informations Motostorm.it

Description :

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Adresse :

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Recommander :

Website :

Motostorm.it

Contact :

info@motostorm.it

Représentant autorisé :

motostorm

Statut :

à jour

Nombre d'avis :

31408

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