The price you pay can easilly exceed UK prices. Yes, they tell you UK custom charges apply, but not how much. It exceeds VAT for sure. You are also not told that 'brokerage' charges apply which are added to the custom charges.. The postage was c23 euros on what was a realatibely small pachage which again, was not declared at point of sale (only that postage applies)
And finally, your parcel gets held up until you manage to be in upon delivery with unhelpful communication from the courier. All in all, not what I expected.

op 07-08-2023 à 13:55 door anonymous a.
Na een bestelling op 17-07-2023 12:03
from motostorm.it/en

Commentaar motostorm

Hello, We are very sorry that you are not satisfied with your purchase. But since the UK is not part of EU anymore import laws have changed. We indicate that the payment of duties can be applied - depending on the International Agreement between your country and the European Union - both in the confirmation email and on our website and that this can thus cause delays in delivery. Finally, we are not able to predict in any way the exact amount that a customer will be required to pay since this is imposed by the UK government. Therefore is out of our jurisdiction. Best regards,

All of which I stated is true. I fully understand customs laws have changed but amd that is stated prior to sale..you are able to do (and should do) to enable customers a fuller picture before buying is to make them aware are: A. An estimate of postage charges. B. Inform buyers a brokerage fee is applicable over and above VAT. Neither of these are stated prior to purchase. My review is honest and should be shared.

Commentaar motostorm

Hello, Again, we understand that you are not satisfied with your purchase and very sorry about this, but all we stated is true as well. If you understand that custom laws have changed, you can also understand that our company is not a custom office for the UK government. We do everything on our part to make sure that our clients abroad are aware of the possibility of custom duties, but we are not to be held responsible if the level of information we provide is not up to your standards. Best regards,

Bekijk alle reacties

Klant beoordelingen

5 / 5

The site was easy to navigate...the shipping was on time...the product was very good in quality! I will definitely be ordering again soon!

op 07-08-2023 à 13:41 door anonymous a.
Na een bestelling op 02-08-2023 12:35
from motostorm.it/en

Klant beoordelingen

5 / 5

Ottimo, servizio, assistenza, tempistiche

op 07-08-2023 à 10:34 door anonymous a.
Na een bestelling op 31-07-2023 14:14
from motostorm.it

Klant beoordelingen

4 / 5

Se non fosse stato per il ritardo della consegna era 5 stelle

op 07-08-2023 à 09:00 door anonymous a.
Na een bestelling op 01-08-2023 12:55
from motostorm.it

Klant beoordelingen

5 / 5

Precisi e rapidi...anche durante l alta stagione!

op 07-08-2023 à 08:05 door anonymous a.
Na een bestelling op 31-07-2023 13:06
from motostorm.it

Klant beoordelingen

5 / 5

Fast delivery!

op 07-08-2023 à 06:25 door anonymous a.
Na een bestelling op 31-07-2023 11:45
from motostorm.it/en

Klant beoordelingen

5 / 5

I'd not heard of Motostorm but found them on the web, stocking the particular item I'd been unable to locate elsewhere. Using their website was easy, and my goods arrived promptly, well packaged, and at reasonable cost. Highly recommended.

op 06-08-2023 à 18:51 door anonymous a.
Na een bestelling op 01-08-2023 10:51
from motostorm.it/en

Klant beoordelingen

5 / 5

As an American customer the prices are excellent and the shipping took only about 10 days. My only frustration was payment options were a little limited I was finely able to use PayPal as a “guest”, which worked fine. Otherwise it’s all good.

op 06-08-2023 à 18:09 door anonymous a.
Na een bestelling op 01-08-2023 13:13
from motostorm.it/en

Klant beoordelingen

5 / 5

Belissimo. Grazi.

op 06-08-2023 à 17:01 door anonymous a.
Na een bestelling op 01-08-2023 09:15
from motostorm.it/en

Pagina / 3141

Informatie Motostorm.it

Omschrijving:

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Adres:

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Aanraden:

Website:

Motostorm.it

Contact:

info@motostorm.it

Bevoegde vertegenwoordiger:

motostorm

Statut :

Bijgewerkt

Aantal beoordelingen:

31408

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