Avis client de Motostorm.it
Calculé à partir de 31373 avis
Evaluations clients
Hello, we indicate the address of our shop on the website at the bottom of the page. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We also state this on our website and on the confirmation email that you receive on order.
Avis client
Toujours pas reçu la marchandise!!!
Très décevant!
Commande le 3 sept et rien reçu le 17!
Très décevant!
Commande le 3 sept et rien reçu le 17!
Bonjour, comme vous le savez votre commande a été expédiée le 11. Bientôt, vous serez contacté par le service client avec des informations sur la manière de procéder à la livraison.
Avis client
£49 import fee which was not stated when purchasing.. I will never buy from here again..
Hello, we are sorry you are not happy with you experience.
We do indicate both in the website and in the confirmation email what follows:
"Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery."
The UK has been out of the European Union for three years now, and Custom charges have been requested since.
Avis client
My seat has a noticeable wrinkle so I contacted Motostorm, but I still haven’t received a response.
Hello, our apologies for the delay with our reply. If you check you in-box you will see a contact from customer service about this issue.
Avis client
Didnt realise I had to pay import duties so made this item more expensive than just ordering from uk, maybe an unfair rating but would of been nice to know before ordering
Since Brexit the UK is no longer part of the European Union and therefore the VAT does not apply on the prices when purchasing within the EU and in Motostorm. However when the package arrives in the UK it goes through customs and they may require the recipient to pay import duties on some occasion. When this is the case, they send the bill through the transport company to the recipient. There is a reminder of this eventuality on our website under "payments" section, and also in the order confirmation sent by email after the payment has been processed successfully.
Avis client
It was very late compared to the originally scheduled date.
Avis client
Falsche lieferung bekommen.
Wir haben das Produkt versandt, das direkt von der Marke angekommen ist. Nachdem Sie mit Ihnen und ihnen in Kontakt getreten sind, scheint ein Fehler in der Verpackung aufgetreten zu sein. Wir haben Ihnen die kostenlosen Rückfahrkarten zugesandt, damit Sie eine Rückerstattung erhalten können, sobald der Artikel wieder bei uns eintrifft. Wir entschuldigen uns für die entstandenen Unannehmlichkeiten.
Avis client
I ordered a bunch of accessories for my Tuareg 660. One part I needed I missed and there was no helpful prompt stating that it was needed for other pieces I purchased to work. Because of this I waited till everything showed up then came to this understanding. Which, living in America causes a bit more of a wait. So after realizing that I needed to order another part I made my choice and clicked order. Then to only find out after the supposed shift date they weren't in stock and I had to wait 6 weeks or get a refund. Guess I'm too loyal, all my accessories for my Tuareg have been purchased through motostorm, so I just rolled with the punches. It eventually ended up arriving 3 days earlier than the second ship date, oh well.
When purchasing a top case, the description on our website indicates the accessories you need to install it, we are sorry you have not seen it timely. The required accessory that you then purchased had an unexpected delay in production at the brand, we immediately comunicated it to you and you kindly agreed to wait, of course we always ship the earliest possible, so when we have received the item earlier than expected we have shipped it immediately to you. we apologize for the inconvenience caused by the delay.
Avis client
So many issues with this company.
Basically it's a drop shipping site. They will look like they have stock but they don't. Its ordered after your purchase meaning the delivery date is massively wrong.
Communications with the company are poor and they don't reply when given a difficult question.
Also they state on their website about duties within the eu but don't list the countries.
I wouldnt recommend buying from them until you've got an email reply regarding your query.
I ended up waiting weeks longer and could have gotten it cheaper are duties from sportsbikeshop.co.uk
Be very careful.
Basically it's a drop shipping site. They will look like they have stock but they don't. Its ordered after your purchase meaning the delivery date is massively wrong.
Communications with the company are poor and they don't reply when given a difficult question.
Also they state on their website about duties within the eu but don't list the countries.
I wouldnt recommend buying from them until you've got an email reply regarding your query.
I ended up waiting weeks longer and could have gotten it cheaper are duties from sportsbikeshop.co.uk
Be very careful.
Hello, we are sorry you are not happy with your experience with us.
On the website it is indicated clearly when an item is in stock and when it is not - "In stock - ships within 24 hours" for what we do have available in our warehouse, while "Shipment in xx days" for what is not and we have to order from manufacturers.
Your order was placed on August the 20th and before proceeding with payment we indicated shipment programmed for August the 29th - not delivery by that date.
Your order was then shipped on August the 30th - one day after the expected date.
As for the Custom duties, the UK has not been a part of European Union since 2020, after Brexit, so you are not going to be requested VAT in our website, but obviously you will have to pay custom charges to your Country.
That is the reason we do not list the countries; those who are part of the Eropean Union know it.
Avis client
Ordered the premier devil carbon 22.06 got the 22.05 and have been trying to get into contact with anyone on getting my order fixed for a week now. When I ordered the helmet the website also never updated to let me know when the helmet would be shipped.
Hello, we are truly sorry for the mishap.
There has been a mistake while storing the helmet in our warehouse and the wrong one was shipped, we will immediately send you indications on how to return it.
We are truly sorry for the inconvenience caused.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31373
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Avis client
1 / 5
suite à une commande du 12.09.2023 13:19
from motostorm.it/en