I kept keeping watch of the FedEx tracking and After 7 days and no change in the shipping progress chart.
First I tried using their "My orders" page but it is very generic and couldn't get anywhere. I finally e-mailed Motostrom about whether the item had been shipped yet or not, Vula! The next day I got an e-mail saying it was on the way. After that it took another full week to get my order.
So in conclusion, I can understand the order taking some time being from another country but they completely dropped the ball by not placing the order until I contacted them plus there generic website.
I'll never use them again nor recommend.
Avis client de Motostorm.it
Calculé à partir de 31329 avis
Evaluations clients
Avis client
Hi, we are sorry you were not satisfied about our service. The product you had ordered was indicated on our website as shipping in 7 days.This is because the item was not in our stock and had been ordered at the Brand first. Therefore you order was not shipped immediately but as soon as we have received the item from the Brand. The planned shipping date is indicated in your order list when you log in to your account. This is pure coincidence that you have called the day before we shipped. The delivery took longer than planned because the package went through customs. We are glad you have at the end received your package well and apologize for the delay. Kind Regards
Avis client
The FedEx delivery is awful. No response, no notification in advance, no reasonable link to pay taxes and duties online. Some guy calls you and asks your credit card number. He requires to text him. Not secure and not safe
Hello Alexey,
Thanking you for you order, we would like to apologize for this unfortunate experience you had with Fedex.
We will make sure to let Fedex know about this, as it is not the standard procedure to redeem payments.
Kind regards.
Avis client
They sent the wrong item. Waiting to hear back from customer service. Based on other reviews, I have a bad feeling about how this will play out.
Hi, we have been in contact through emails to solve the issue, we hope you are now satisfied about our service. We are very sorry for the inconvenience caused. Kind regards
Avis client
Still waiting for my order to arrive, over four weeks with no update from Motostorm.
Hello, our apologies for the delay. Check your inbox you have been contacted by customer service.
Avis client
Disappointed with hidden cost
Had to pay additional 11% tax which was shown in the invoice..
Had to pay additional 11% tax which was shown in the invoice..
Hello, Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We inform our clients of this on our website and on the confirmation email that you receive after the order has been placed.
Avis client
Decepción total...el mecanismo del visor solar no funciona. Tengo que bajarla con la mano.Una pena, la estética del casco me gustaba.
Intentaré arreglarlo por mi cuenta.
No es confortable y se me hace pesado.
Intentaré arreglarlo por mi cuenta.
No es confortable y se me hace pesado.
Hola, lamentamos mucho este problema que esta encontrando con el casco.
Le enviaremos un correo para ayudarla con su producto.
Si tiene dudas o problemas nos puede siempre contactar para pedir ayuda, ya que estamos a su completa disposiciòn.
Avis client
I ordered mirrored blue visor, however, visor I received is nowhere near to product pictures on the website. Visor is just slightly tinted and have hint of blue to it, but mostly transparent. Not mirrored at all. Would return, but returning from UK is not feasible due to costs applied in return policy.
We are sorry you are not satisfied with the product.
Images are indicative of the product and are supplied by the manufacturer - the visor is indicated in the as Mirrored and its treatment is as indicated.
We offer 30 days to return products that the customer does not wish to keep.
Avis client
Prix correct, cependant la préparation de la commande et la livraison sont extrêmement longs. Beaucoup d’attente.
Bonjour, nous vous remercions pour votre commande. L'article que vous avez commandé sur notre site, à différence d'autres produits déjà en stock, était indiqué comme expédition en 7 jours car il arrive directement de la marque productrice à l'étranger. La date d'expédition indiquée dans votre commande était le 12/04 et nous l'avons respectée. Bien Cordialement .
Avis client
£80 postage and customs fee not shown before order
Hello, Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We state this on our website and in the confirmation email that you receive after the order has been placed.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31329
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Avis client
1 / 5
suite à une commande du 26/04/2023 16:00
from motostorm.it/en