Avis client de Motostorm.it
Calculé à partir de 31331 avis
Evaluations clients
Avis client
At today don,t arrive
Hello, we can see from tracking information that you have received your parcel.
Avis client
I purchased an Arrow Sonora Titanium Approved Slip on. I received Arrow exhaust and when I opened up the parcel was shocked to find the parcel had been already opened and the contents were a used Arrow exhaust!
The first thing I noticed was that the fitting bracket has scratch marks where it has been mounted and over-tightened against a washer. Inside the main fitting bracket, there are a lot of fine scratches where it's been fitted! I noticed there was an impact on the exhaust gasket flange and looking down the exhaust you can see the residue of exhaust gasses (black soot) and corrosion.
Tried emailing them no response! I have put this purchase in dispute with PayPal.
The first thing I noticed was that the fitting bracket has scratch marks where it has been mounted and over-tightened against a washer. Inside the main fitting bracket, there are a lot of fine scratches where it's been fitted! I noticed there was an impact on the exhaust gasket flange and looking down the exhaust you can see the residue of exhaust gasses (black soot) and corrosion.
Tried emailing them no response! I have put this purchase in dispute with PayPal.
Hello, we are sorry that you are having issues with your purchase. You have been contacted by customer service this morning to risolve this situation.
Avis client
Their prices are dishonest, they imply that they include vat but then don't, making you pay a penalty to the shipper to receive your shipment. I would warn others not to use motostorm.it while they maintain this unsavory practice!
The UK is not a part of the EU since January 2020 and since then everytime anyone buys from the EU, they do not pay taxes to us – but they are requested to pay Custom charges – we indicate this in the website and in the confirmation email the customer receives once the order is placed for anyone that might not know this.
Avis client
you provided me an item that has defect and now you dont answer my email. bad service.
Hello, we are sorry for any inconvenience you have had. However we have not received any email from you. Can you please contact customer service andrea@motostorm.it
Avis client
I received a different type, different size, and not enough quantity.
And one month late.
What are you thinking?
The courage to write a review is amazing!
And one month late.
What are you thinking?
The courage to write a review is amazing!
Hello, if you have any issues with your order you can contact our customer service andrea@motostorm.it we will be happy to help you with any problems.
Avis client
Product delivery was good product description, and actual item receive was misleading but overall service is great
Thank you for your positive feedback. if you wish to clarify how the item was misleading, please send us an email to customer service info@motostorm.it. Kind regards
Avis client
Great initial price for motorbike jacket but Fed ex wanted another £47 for tax so cheaper in England feel like ive been scammed. Never buy from abroad again
The UK is not a part of the EU since January 2020 therefore our Uk clients do not pay Vat when purchasing from our store but they are requested to pay Custom charges by the uk government on delivery– we indicate this on our website and in the confirmation email the customer receives once the order is placed.
Avis client
All UK users please make sure you refer to the motostorm website payment page https://www.motostorm.it/en/payments.html before you order. Otherwise, you will find that Fedex charges about 25% in addition even on zero rated items such as helmets. This is NOT made clear at the point of purchase and, should you query it, you will be given a link to this page and basically told to get lost.
Although I have always been impressed with Motostorm this time I have been mislead and it would have been less expensive to buy this helmet from Motor Legends.
Although I have always been impressed with Motostorm this time I have been mislead and it would have been less expensive to buy this helmet from Motor Legends.
Hello, we are sorry for the situation.
The UK is not a part of the EU since January 2020 therefore our Uk clients do not pay Vat when purchasing from our store but they are requested to pay Custom charges by the uk government on delivery, the bill is sent to the recipient through the transport company– we indicate this on our website and in the confirmation email the customer receives once the order is placed.
What is a zero rated item in the UK does not automatically make it so in Italy, in the UK, on any amount, customers will be required to pay custom charges.
We have answered all of your questions in the various emails you sent to us.
Avis client
Up until now, i haven’t recieve my orders. Customs held my orders due to discrepancies on my receipt and declared value. It’s my first time to experience this with FedEx, i have no bad experiences with my previous orders with UPS.
Hello, we are very sorry for any inconvenience caused. We have contacted Fedex and we are dealing with the problem. I am sure that your parcek will be delvered inthe next few days.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31331
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Avis client
2 / 5
suite à une commande du 17/02/2023 15:00
from motostorm.it/en