Customer reviews Motostorm.it
Calculated from 31331 Reviews
Customer ratings
Hello, we are sorry that you are not satisfied with our service. You were contacted on 2 different occasions by email. Check your inbox or your spam folder. The order was shipped on the same day as it was placed. Ups had problems contacting you. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. International orders may be subject to customs clearance procedures that can cause delays in delivery.
Customer review
I was misinformed on the shipping process
Hello, we shipped your order 5 days earlier. Everything is written on our website and below the ocnifrmation of the order.
Customer review
Not on time. Almost a week delay. The product is good, as good as expected, but not the shipment.
Customer review
there are great bike shops online motostorm is not one of them i attempted to buy bike boots from this company the painful process took 5 months and i was over £100 pound out of pocket at the end try motolegends or sporstbike shop avoid motostorm. YHBW
Dear Robert, we are very sorry to read that you were not satisfied about your experience with Motostorm. However we did ship the order on time. The long lead time you are refering to has nothing to do with Motostorm. The issue lies with the shipper that you have enthrusted to proceed with the return of the item to us from the UK. Nonetheless we were touched to read about this and as written to you in our mail conversation in order to find a solution to a problem for which we are not responsible, we have offered to help you. Unfortunately our proposal was not appreciated but if you change your mind please send us an email.
Customer review
The delivered Pannier Holder has a completely different design than in the photos and in the instructions on the website.
Hello, we are sorry that ther eis an issue witht he goods you received. Can you send an email to info@motostorm.it about this and we will cnotact you as soon as possibile.
Customer review
Very bad customer service. Very arrogant
Wrong declaration of the item I ordered as "motorcycle accessories" resulted in huge import/customs fees I have to pay.
The item I ordered should have been declared as Clothes rather than motorcycle accessories.
Wrong declaration of the item I ordered as "motorcycle accessories" resulted in huge import/customs fees I have to pay.
The item I ordered should have been declared as Clothes rather than motorcycle accessories.
Hello, we are sorry that you are not satisfied with our service, customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We cannot be held responsibile for extra costs charged by your customs.
Customer review
There was a crack in the plastic base of the bracket
Hello, we are very sorry thast you have had this issue, soon you will be contacted by our customer service to risolve the problem.
Customer review
Gaunerbande!! Locken mit tiefen Preisen und praktisch keine Versadspesen. Nach der Auslieferung folgt hinterher eine gesalzene Rechnung der Speditionsfirma. Auf Fragen per E-Mail wird nicht reagiert!!! Bitte Finger von dieser Firma lassen. Nicht Seriös und nur auf Abzocke aus. Null Sterne wären angebracht und sind schon zuviel.
Customer review
I purchased an item in stock on 8/12/2022 but it arrived on 26/1/2023. It is not a good service to receive the goods in about two months after several emails, even though the payment was made immediately. I would like you to deal with this from the consumer's point of view. If I were in the opposite position, I would be worried. Thank you for the transaction this time.
Hello, our apologies for the delay with shipment. Here in Itlay many comapnies were cloased for the season holidays. There was also a stocking delay. We hope that you shipment arrived well and that you are satisfied with your purchase.
Customer review
the box was torn
We are sorry for the inconvenience - we do pack very carefully all our orders.
It is possible that during transportation the delivery company damaged it.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31331
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Customer review
1 / 5
Order date 02-02-2023 05:34 pm
from motostorm.it/en