Avis client de Motostorm.it
Calculé à partir de 31207 avis
Evaluations clients
Wir danken Ihnen für Ihr Feedback. Das Produkt wurde bei der Marke bestellt, aber es gab ein Produktionsproblem. Infolgedessen kam das Produkt sehr spät an. Dies hat zu einer erheblichen Verzögerung geführt. Leider wurde auch die Mitteilung zu spät gesendet und unsere E-Mail ist wahrscheinlich im Spam angekommen. Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und können Ihnen versichern, dass wir aktiv daran arbeiten, unseren Service und unsere Kundenzufriedenheit zu verbessern.
Avis client
Wouldnt order fm motostorm again.
1) not recd my order yet since much over a month now.
2) second order which I done I cancelled and took a refund.
They don’t want to help a client by understanding fm his view point at all…
I wasted a lot of my time, energy, money very thr orders and constant follow-ups and keeping my fingers crossed that I receive my order soon. I hv stopped contacting them bcoz it makes no sense to …
1) not recd my order yet since much over a month now.
2) second order which I done I cancelled and took a refund.
They don’t want to help a client by understanding fm his view point at all…
I wasted a lot of my time, energy, money very thr orders and constant follow-ups and keeping my fingers crossed that I receive my order soon. I hv stopped contacting them bcoz it makes no sense to …
Avis client
i ordered this item in the belief i would receive it on the 27th of September but it is only estimated to be delivered today over 2 weeks later than promised. the expected delivery date is a major factor in making the decision to buy from a particular site. No desire to use your site again.
Avis client
Purtroppo devo lasciare un giudizio negativo, filtro ordinato non giusto per foto sul sito sbagliata. Si scusano rispedisco filtro senza alcuna spesa
mi confermano che il materiale è ritornato in sede e faranno rimborso spero velocemente. Un vero peccato.
mi confermano che il materiale è ritornato in sede e faranno rimborso spero velocemente. Un vero peccato.
Ci dispiace molto per il disagio, abbiamo subito organizzato il ritiro gratuito della merce sbagliata e corretto il nostro sito. Confermiamo che è stato rimborsato integralmente. Ci scusiamo per l'incoveniente.
Avis client
Servizio pessimo. Merce indicata come disponibile sul loro sito, parrebbe che sia stata spedita dopo 25 giorni dall'ordine. Corriere ancora più cialtrone di loro, non effettua la consegna che quotidianamente indica come imminente.
Salve, ci scusiamo per il ritardo con la vostra spedizone. Purtroppo un articolo non era prensente a magazzino, lo abbiamo ordinato da produttore. Grazie per averci segnalato questo problema con il corriere. Ci dispiace che la sua esperienza con noi non sia stata positiva. Stiamo lavorando per risolvere il problema il più rapidamente possibile.
Avis client
Don't buy if you're in the UK. I received a tax import duty (not knowing it was being shipped for what I would consider a very expensive price already. £53 tax is unbelievable for a £200 product.
Hello, we inform our customers that those outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. Dont forget that you did pay tax when purchasing from us. It is normal that your government asks you to pay taxes and duties when the parcel arrives to your country.
Avis client
Ordine effettuato in data 18.08.2024 costituito da una giacca e pantalone marca CLOVER. Aspetto 2 settimane.....niente, decido di chiamare l'assistenza clienti il 30.08.2024, la signora riferisce di un ritardo sull'arrivo dei pantaloni in azienda. Nessun problema, aspetto. Il 17.09.2024 richiamo l'assistenza clienti per informarli che nulla mi era arrivato a casa, riferiscono che l'indomani mi avrebbero contattato....niente. Il 25.09.2024 richiamo, nuovamente, l'assistenza clienti per informarli che nulla mi era arrivato a casa, mi rispondono che probabilmente ci sono stati dei problemi.....Nel tardo pomeriggio del 25.09.2024 mi assicurano che la merce è arrivata in negozio e mi sarà spedita. Il 30.09.2024 ricevo l'ordine a casa!!!
Comunque ottimi prodotti! Peccato per il disservizio della spedizione.
Comunque ottimi prodotti! Peccato per il disservizio della spedizione.
Ci dispiace molto per il ritardo del suo ordine. I due articoli ordinati non erano indicati come in magazzino sul nostro sito e quindi sono stati ordinati dal marchio. Ci sono state in effetti delle problematiche relative al arrivo del pantalone che abbiamo provato di risolvere insieme al marchio al più presto. Purtroppo si trattava di una situazione particolare e alla fine non è stato possibile accorciare le tempistiche, anche se abbiamo spedito non appena ricevuto l'articolo. Ci scusiamo per il disagio causato e assicuriamo che stiamo lavorando costantemente per migliorare i nostri servizi e la soddisfazione dei nostri clienti.
Avis client
私の注文が発送までに1ヶ月かかった
ご注文が遅れて大変申し訳ございません。あなたが注文した商品は、当社のウェブサイトに「在庫あり」と表示されていませんでしたが、実際には、配送に重大な遅延があったブランドから供給されなければなりませんでした。ご迷惑をおかけして申し訳ございません。
Avis client
Tempi di attesa eccessivamente lunghi (dal momento dell'ordine all'arrivo della spedizione sono trascorsi 37 giorni), imballo non appropriato, parte degli oggetti sparsi all'interno del pacco e fuori dalle loro confezioni e la consegna non è stata recapitata a domicilio, come riportato sull'ordine, ma a un punto di prelievo brt. Al momento del ritiro ho tovato l'imballo parzialmente bagnato, aperto del corriere e richiuso malamente dallo stesso con del nastro da pacchi.
Avis client
Motostorm sent me a defective product.
I immediately contacted Motostorm with a picture of the defective product, but received no response.
I had no choice but to report it to PayPal, and Motostorm contacted me.
They said they would send a part that had nothing to do with the defective part.
Once again, I attached a picture of the defective part and explained to Motostorm that it was a fundamental manufacturing error by the manufacturer and that it was not a normal product, and they informed me that they would give me a full refund and that I should return the product.
In order to return the item from here, I would need to have the high taxes I paid upon receipt of the item returned to me by customs.
To do this, I have to return the item through customs.
This is very time-consuming.
It is not easy to return goods overseas.
Motostorm knowingly sends poorly inspected and defective products overseas.
In addition, the return slips provided by Motostorm appear to contain false information regarding the amount of goods involved in the import/export process.
And of course, there is no apology from Motostorm.
Discussions are ongoing.
I immediately contacted Motostorm with a picture of the defective product, but received no response.
I had no choice but to report it to PayPal, and Motostorm contacted me.
They said they would send a part that had nothing to do with the defective part.
Once again, I attached a picture of the defective part and explained to Motostorm that it was a fundamental manufacturing error by the manufacturer and that it was not a normal product, and they informed me that they would give me a full refund and that I should return the product.
In order to return the item from here, I would need to have the high taxes I paid upon receipt of the item returned to me by customs.
To do this, I have to return the item through customs.
This is very time-consuming.
It is not easy to return goods overseas.
Motostorm knowingly sends poorly inspected and defective products overseas.
In addition, the return slips provided by Motostorm appear to contain false information regarding the amount of goods involved in the import/export process.
And of course, there is no apology from Motostorm.
Discussions are ongoing.
Hello, thanking you for your feedback. As you know we are very sorry for this inconvenience. You have been contacted by customer service and you have been sent a prepaid shipping ticket to send the item back to Motostorm to recieve a full refund. You will not be charged by customs in your country to send the item back to Italy as the customs duties are the responsibilty of who pays for the return ticket. The value indicated is not false as the item you have recieved has been exported previously. Please follow the instructions that you have been sent to return the defective item.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31207
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Avis client
2 / 5
suite à une commande du 08/10/2024 11:14
from motostorm.it