Customer reviews Motostorm.it
Calculated from 31319 Reviews
Customer ratings
Customer review
The problem is that Motorstorm sends parcels via UPS to Thailand and to receive the parcel you need to clear it through customs, and this is very long, expensive and difficult for a foreigner. For Thais it is a little easier, but you need to register at customs. This is not my first parcel from Motorstorm and earlier I said to send only FedEx or DHL (with them everything is much simpler and taxes are paid upon receipt of the parcel). As a result, the delivery of the parcel is very slow and with a lot of problems.
Thanking you for your feedback, sorry but we did not recieve any communication from you regarding a shipper preference. If the buyer does not indicate a carrier preference then motostorm decide at its own discretion on what carrier can be used for the shipment. I advise you to indicate your shipper preference in the notes section at checkout. If its possibile for us to ship with the carrier you want then we will do so.
Customer review
The product was supposed to arrive in one week, but it actually took seven weeks. The response when I asked for it and the product are very good, but it's too late.
we are very sorry for the delay in your order, there was an unexpected production issue on the item at the Brand. We can ensure you we are actively working on improving our service as we care about our customers satisfaction. we apologize sincerely for the inconvenience.
Customer review
My order was 13.10.2024 and i still didnt receive it..and today is 19.11😋
Our apologies for the delay with shipping.There was a stocking delay and we had to wait until the product arrived from the producer. I can see from tracking that you have received your parcel. We rest at your disposition for any further needs or information.
Customer review
Boots I ordered arrived with one of the boot in the wrong size
Thanking you for your feedback. We apologize if there has been a problem with your order. You have been contacted by customer service regarding this issue. Please check your in box.
Customer review
Pourquoi confier vos envois à FedEx qui est probablement le plus mauvais transporteur ? Je reçois de leur part un message de livraison pour mercredi et le livreur passe mardi alors que je n'étais pas chez moi.
Si j'ai le choix je ne passerai plus de commande chez vous car vous cautionnez une société qui se fichent des clients. Regardez les avis !
Si j'ai le choix je ne passerai plus de commande chez vous car vous cautionnez une société qui se fichent des clients. Regardez les avis !
Nous sommes vraiment désolès pour le désagrément. En cas d'absence le transporteur fait 2 autres tentatives et vous devriez etre recontacté pour organiser la nouvelle livraison (soit par avis de passage, soit par email ou bien sms). Nous sommes heureux de constater que la livraison a bien eu lieu hier. Si vous ne souhaitez plus que nous utilisions un certain transporteur, vous pouvez exprimer votre choix dans les notes de votre commande lors d'un futur achat. Nous avons en effet plusieurs partenaires logistiques.
Customer review
ordine spedito dopo 2 mesi e corriere che non recapita
Ci dispiace molto per il ritardo nella spedizione del ordine causato da una difficoltà di produzione imprevista dal marchio. Abbiamo inviato notifica ogni volta che ci hanno comunicato l'andamento ed abbiamo spedito non appena l'articolo è arrivato. Purtroppo il corriere ha avuto dei ritardi operativi e la consegna non è andato a buon fine. Ha potuto richiedere una riconsegna tramite il loro sito ed abbiamo segnalato al corriere sia la Sua richiesta di riconsegna che la problematica riscontrata durante la prima consegna. Ci scusiamo per il disagio. In caso di futuro ordine potrà richiedere al momento del ordine la sua preferenza di corriere nelle note, prima del checkout.
Customer review
The sliders come with horrible SILVER GIVI leters.. this should be mentineoned in the discription of the product because the photos have BLACK leters.. i am sending the product back..
Thanking you for your feedback. We are sorry that you are not satisfied with your purchase. Soon you will be contacted by customer service regarding this issue. Please check your inbox.
Customer review
Very bad for me and I have a light that did not arrive with the shipment and I sent an em
Hello, we thank you for your feedack and we are sorry to hear you are not satisfied. We tried to help you but without your cooperation we could not verify what happened. If you wish to find a solution please contact our customer service.
Customer review
Exhaust was held at customs, wrote two emails to Motostorm with no response.
When the system did arrive it was bent, had multiple dings, and would not fit on the motorcycle correctly. 3 to 1 pipe had a 1" flat spot on one of the openings, and cylinder 1 pipe after collector was bent at an angle that prohibited a full seal of the gaskets.
I have no recourse available me to me at this point and will never do business again with Motostorm. I put the stock exhaust back on in 30 minutes, after 8 hours of tying to get this broken system on.
When the system did arrive it was bent, had multiple dings, and would not fit on the motorcycle correctly. 3 to 1 pipe had a 1" flat spot on one of the openings, and cylinder 1 pipe after collector was bent at an angle that prohibited a full seal of the gaskets.
I have no recourse available me to me at this point and will never do business again with Motostorm. I put the stock exhaust back on in 30 minutes, after 8 hours of tying to get this broken system on.
We are very sorry for this inconvenience but we have not recieved any comunication from you regarding this matter. Soon you will be contacted by customer service at the email address gmail.com that has been registered on your order. If for any reason the email address is no longer active please contact andrea@motostorm.it to receive assistence with this matter.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31319
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Customer review
1 / 5
Order date 11-22-2024 09:11 am
from motostorm.it/en