Customer reviews Motostorm.it
Calculated from 31336 Reviews
Customer ratings
Lamento mucho el retrazo en la entrega.
Su pedido lamentablemente fue retrazado por la pausa de verano de Falco - y se lo enviamos el 24 de Agosto - segun el tracking se lo entregaron el 30 de agosto.
Customer review
I purchased an XL size helmet and received a helmet the barely fits my wife who wears a Small. I have a 59cm head circumference, so according to MotoStroms description, the helmet I was purchasing should have been on the big side. I live in the US, so it will cost me $150 to ship back, after already spending $30 to get here. I’m disappointed that the helmet was mid labeled. Will never by from this site again. Big waste of money
Hello, In the event that the size of the purchased product does not match the expectations you can return the item(s).
Within 30 days of receipt of goods you must login to your order list and fill out the return form. All return shipping charges are your responsibility. You will get your refund with the same payment method used for your order in about 1-2 weeks from reception. You can also use the postal service for your return, it is less expensive.
Customer review
Communication is an issue with these people. It was very difficult to get a straight answer and took many emails before getting a still unclear answer. Shipping was SLOW. And it wasn't because of logistics. I'm pretty sure that they didn't even order it from the factory until I emailed 2 weeks after I ordered and paid for it. It then took another week to get to them then 3 more weeks to get to me once shipped from them. Will NOT be ordering from these people again.
Hi, we apologize for the delay in giving you a clear answer, as we were waiting for a feedback from the manufacuring brand on the shipping date of the product. Unfortunately the lead time has been longer than usual due to an exceptionnal delay in the production period, and we are very sorry for any inconvenience caused.
Customer review
Avevo chiesto il casco con colorazione bianca e non nera come da documento d'acquisto...e da bolla come potrete verificare..ma alla fine è bello lo stesso anche se per correttezza avreste dovuto avvisarmi.. però ripeto va bene così...
Salve, chiediamo scusa per l'inconveniente.
Potrebbe mandarci una mail con le foto del prodotto ricevuto così da verificare l'errore?
Customer review
Bunch of thieves , the get my money and did not sent the items
After seven mails they dont answer , beware !!
After seven mails they dont answer , beware !!
The order was shipped earlier than indicated and it contained exactly what you ordered.
We explained numerous times that the order was shipped correctly based on what you ordered and that the items were sold individually and not as kits - you plainly ignored all our attempts to explain what happened and insulted our Customer care operator.
We answered all your emails since the beginning and were always respectful in trying to explain the situation.
We are sorry you are still not satisfied with the purchase.
Customer review
I still have not received my order. Supposedly I would receive it in 24 hours
We are sorry for the delay in delivery.
The order indicated Shipment in 24 hours and it was shipped in the indicated time - then 3/5 days are required for the package to be delivered at your door.
According to the tracking it was already delivered.
Customer review
Diceva consegna in 1 2 gg lavorativi e ne sono passati più di 10
Ci scusiamo si il ritardo vi ha causato qualche inconveniente. Vedo che nel fratempo abbiamo spedito e la merce vi e stato consegnata.
Customer review
Hi , I ordered puig windshield for my yamaha mt 09 for almost 200 euro.
I asked the seller to put lower price for that windshield for customs reasons.
At the end I got delay on the package plus I've been asked to pay extra of 125 euro to Fedex to release the package from customs or whenever it was hold.
I ended up paying 325 euro for that windshield.
Very bad and poor customer servies, they even didn't respond to my request.
Will never order from them again.
Very disappointed.
I asked the seller to put lower price for that windshield for customs reasons.
At the end I got delay on the package plus I've been asked to pay extra of 125 euro to Fedex to release the package from customs or whenever it was hold.
I ended up paying 325 euro for that windshield.
Very bad and poor customer servies, they even didn't respond to my request.
Will never order from them again.
Very disappointed.
Customer review
ordinato il 21 luglio 2022, cosi da riceverlo per il 28 luglio 2022, è arrivato il 3 agosto 2022. Peccato che per il 30 luglio avevo bisogno del prodotto.
Siamo spiacenti non sia soddisfatto.
Sul sito e nella mail di conferma ordine che ha ricevuto abbiamo confermato la spedizione come prevista per il 28 Lglio, giorno in cui abbiamo poi effettivamente spedito.
È possibile verificare i prodotti disponibili in magazzino direttamente dal sito poiché contrassegnati con "In magazzino - spedizione in 24 ore" tutti gli altri hanno date indicative per la spedizione.
Customer review
If I hadn't emailed to ask where my order was, I would not have known that it was delayed due to product availability. Customer service was quick with response but again, no updates unless I reached out. Also, website said that they had product available but it was not. Poor communication and not overly accurate website.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31336
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Customer review
1 / 5
Order date 08-24-2022 09:27 am
from motostorm.it/en