Customer reviews Motostorm.it
Calculated from 31336 Reviews
Customer ratings
Hello, we are very sorry for any inconvenience caused. We are in contact weith Fedex to speed up delivery. We are sure that you will receive your goods today or tomorrow at the latest.
Customer review
Bad customer experience: The zipper of the received Rukka Kim shirt was not sewed in properly and Motostorm was not able to replace the shirt in the same size. I had to get the zipper replaced at a local tailor and wrongly assumed Motostrom takes the costs...
Hi, we apologize for the shirt being defective. To your initial request for free return with refund, we proposed to have the shirt sent for repair at the brand itself, as it could not be restocked in a short period of time. This option would have enabled you to keep the shirt and the warranty applied on it. We are sorry none of the options were satisfactory. Kind regards
Customer review
The product photo seems it is made of textured leather but actually it is smooth leather.
Be ware if you want the textured one.
Still the boots is perfect for even formal situation.
Be ware if you want the textured one.
Still the boots is perfect for even formal situation.
Hello, we are very sorry that you are not satisfied with your purchase. Please check your inbox you have been contacted by our customer service.
Customer review
Transparent pricing for overseas purchasers would improve my mode. I know they say they signal UK taxes in their small print but their google ads show a £GBP price and doesn’t mention that VAT plus Duty will be advised AFTER you’ve made your purchase. “Nothing to do with us” is their attitude. The Japanese helmet is good - but the, that has nothing to do with Motostorm. Purchase your choices from a UK retailer… it’ll save you money and Ill feelings towards Italians.
Hello, we are very sorry that you are not satisfied with your purchase. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. As the Uk is no longer part of the European community you do not pay Vat when purchasing form Motostorm. However you willbe charged customs duties when the parcel arrives to the Uk. We state t his one our website and also on the confirmation email that you receive after you place the order.
Customer review
Great service from the supplier but why why do you use UPS.
Got my duty invoice, paid it online and still the UPS app says it still needs paying, so the driver can’t deliver. Called them and they hung up the phone and gave me no guarantee of delivery or option to have it delivered to a neighbour or safe place.
UPS are going to ruin your companies reputation with such utterly disgraceful service
Got my duty invoice, paid it online and still the UPS app says it still needs paying, so the driver can’t deliver. Called them and they hung up the phone and gave me no guarantee of delivery or option to have it delivered to a neighbour or safe place.
UPS are going to ruin your companies reputation with such utterly disgraceful service
Hello Mark, I wrote an e-mail to you yesterday, with the istructions in order to receive the parcel. Best regards.
Customer review
I’ve ordered a couple times from this site. This last order was a nightmare. Had to wait two months to get my one Rizoma side mirror adapter. When emailing to follow up I would receive no reply. Would have to email multiple times. Just really dissatisfied with the last order.
Hello Michael, we are sorry that the arrival of the product was postponed twice from the manufacturer.
We always do our best to answer in the shortest possible time.
Customer review
IL MATERIALE ORDINATO ERA INDICATO "DISPONIBILE A MAGAZZINO - SPEDIZIONE IN 24 ORE" - PAGATO SUBITO A MEZZO PAYPAL - DOPO 15 GG HO DOVUTO MODIFICARE L'ORDINE PER 1 ARTICOLO INDISPONIBILE - TRASCORSI ULTERIORI 15 GIORNI RICEVUTO MATERIALE CON 1 ARTICOLO ERRATO INUTILIZZABILE - MANDATO MAIL CON RIMOSTRANZE E DOPO 5 GIORNI SONO ANCORA IN ATTESA RISPOSTA .....
Buon giorno, abbiamo verificato e i prodotti spediti a Lei corrispondono a quanto ordinato. Abbiamo ricevuto la Sua mail ma non c'era alcune domande quindi abbiamo concluso la pratica. Ricordiamo che se Lei non è soddisfatto di un prodotto, può chiedere il reso gratuito tramite il nostro sito e rimborseremo l'articolo. Per essere idoneo al reso il prodotto deve essere nelle medesime condizioni in cui è stato ricevuto, completo di imballaggio, etichette, protezioni e pellicole. Pertanto non saranno accettati resi di prodotti che vengono restituiti senza il packaging originale, che sono stati utilizzati o che sono stati danneggiati, laddove il danno sia stato provocato da un montaggio non conforme alle specifiche del prodotto stesso. Cordiali Saluti
Customer review
商品を受取って無いのでまだ評価は出来ませんが
Hello, your order has been shipped two days before the estimated date.You will receive it very soon. Best regards.
こんにちは、ご注文は予定日の2日前に発送されました。すぐに届きます。 よろしくお願いします。
Customer review
Connection I had a bad experience the delivery man did not deliver the package to me three days in a row I would buy it again on your site because there are too many problems with your delivery people the package I did not get it I want to be refunded and I will not make any more purchases
Hello, we are very sorry that you are not satisfied. I have checked your tracking information. There is a delay with delivery. I will be contacting Fedex and aske them to deliver as soon as possibile.
Customer review
Purtroppo non posso dare una recensione positiva. Ordine fatto il 19 di dicembre e ricevuto l'11 di febbraio.
La recensione negativa non è tanto per il tempo che è passato per ricevere ma solo per il fatto che non mi arrivava mai nessuna notizia.
Dovevo essere io a chiedere a che punto fosse il mio ordine
Non ho dato il voto più basso giusto perchè mi avete sempre risposto abbastanza celermente.
So che sono cose che capitano però molto difficilmente acquisterò ancora da voi.
Mi dispiace.
La recensione negativa non è tanto per il tempo che è passato per ricevere ma solo per il fatto che non mi arrivava mai nessuna notizia.
Dovevo essere io a chiedere a che punto fosse il mio ordine
Non ho dato il voto più basso giusto perchè mi avete sempre risposto abbastanza celermente.
So che sono cose che capitano però molto difficilmente acquisterò ancora da voi.
Mi dispiace.
Buonasera Letizia, mi dispiace per l'inconveniente. Purtroppo in ditta non avevano una data prevista di arrivo per il prodotto, per cui l'abbbiamo avvisata di questo e proposto un rimborso. Rimaniamo comunque a disposizione qualora avesse bisogno di aiuto o informazioni.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31336
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Customer review
1 / 5
The did'nt come at the scheduled Day, and I did'nt succed in joined them to get à New delivery
Order date 03-02-2022 12:45 pm
from motostorm.it/en