Opiniões Motostorm.it
Calculados a partir de 31325 Opiniões
Avaliações de Clientes
Ci dispiace molto per il ritardo del suo ordine. I due articoli ordinati non erano indicati come in magazzino sul nostro sito e quindi sono stati ordinati dal marchio. Ci sono state in effetti delle problematiche relative al arrivo del pantalone che abbiamo provato di risolvere insieme al marchio al più presto. Purtroppo si trattava di una situazione particolare e alla fine non è stato possibile accorciare le tempistiche, anche se abbiamo spedito non appena ricevuto l'articolo. Ci scusiamo per il disagio causato e assicuriamo che stiamo lavorando costantemente per migliorare i nostri servizi e la soddisfazione dei nostri clienti.
Opiniões
私の注文が発送までに1ヶ月かかった
o
29/09/2024
a 07:13
por Shingo K.
De acordo com o pedido do dia 20/09/2024 18:38
from motostorm.it/en
De acordo com o pedido do dia 20/09/2024 18:38
from motostorm.it/en
ご注文が遅れて大変申し訳ございません。あなたが注文した商品は、当社のウェブサイトに「在庫あり」と表示されていませんでしたが、実際には、配送に重大な遅延があったブランドから供給されなければなりませんでした。ご迷惑をおかけして申し訳ございません。
Opiniões
Tempi di attesa eccessivamente lunghi (dal momento dell'ordine all'arrivo della spedizione sono trascorsi 37 giorni), imballo non appropriato, parte degli oggetti sparsi all'interno del pacco e fuori dalle loro confezioni e la consegna non è stata recapitata a domicilio, come riportato sull'ordine, ma a un punto di prelievo brt. Al momento del ritiro ho tovato l'imballo parzialmente bagnato, aperto del corriere e richiuso malamente dallo stesso con del nastro da pacchi.
Opiniões
Motostorm sent me a defective product.
I immediately contacted Motostorm with a picture of the defective product, but received no response.
I had no choice but to report it to PayPal, and Motostorm contacted me.
They said they would send a part that had nothing to do with the defective part.
Once again, I attached a picture of the defective part and explained to Motostorm that it was a fundamental manufacturing error by the manufacturer and that it was not a normal product, and they informed me that they would give me a full refund and that I should return the product.
In order to return the item from here, I would need to have the high taxes I paid upon receipt of the item returned to me by customs.
To do this, I have to return the item through customs.
This is very time-consuming.
It is not easy to return goods overseas.
Motostorm knowingly sends poorly inspected and defective products overseas.
In addition, the return slips provided by Motostorm appear to contain false information regarding the amount of goods involved in the import/export process.
And of course, there is no apology from Motostorm.
Discussions are ongoing.
I immediately contacted Motostorm with a picture of the defective product, but received no response.
I had no choice but to report it to PayPal, and Motostorm contacted me.
They said they would send a part that had nothing to do with the defective part.
Once again, I attached a picture of the defective part and explained to Motostorm that it was a fundamental manufacturing error by the manufacturer and that it was not a normal product, and they informed me that they would give me a full refund and that I should return the product.
In order to return the item from here, I would need to have the high taxes I paid upon receipt of the item returned to me by customs.
To do this, I have to return the item through customs.
This is very time-consuming.
It is not easy to return goods overseas.
Motostorm knowingly sends poorly inspected and defective products overseas.
In addition, the return slips provided by Motostorm appear to contain false information regarding the amount of goods involved in the import/export process.
And of course, there is no apology from Motostorm.
Discussions are ongoing.
o
27/09/2024
a 06:05
por Kazuhiko K.
De acordo com o pedido do dia 18/09/2024 13:05
from motostorm.it/en
De acordo com o pedido do dia 18/09/2024 13:05
from motostorm.it/en
Hello, thanking you for your feedback. As you know we are very sorry for this inconvenience. You have been contacted by customer service and you have been sent a prepaid shipping ticket to send the item back to Motostorm to recieve a full refund. You will not be charged by customs in your country to send the item back to Italy as the customs duties are the responsibilty of who pays for the return ticket. The value indicated is not false as the item you have recieved has been exported previously. Please follow the instructions that you have been sent to return the defective item.
Opiniões
Non c'è modo di contattare, fino a 10 giorni di ritardo dell'ordine e senza preavviso. Molto da migliorare nel contatto con il cliente. A quanto pare non sono l'unico cliente dei tanti che si sono lamentati
we are very sorry you were not satisfied about our service. we did send an email with the update on the late shipping but maybe it ended up in your spam. we value very much the comments from our customers as we care about their satisfaction. We can ensure you that we are working costantly in improving our methods to reach a better service level, including a smooth comunication system and a high efficiency order management. we hope to see you soon back on Motostorm website. In case you need to reach us, our email is info@motostorm.it, our Italian phone is +39541857848 (please be kindly reminded on eventual time difference based on where you are located in the world)
Opiniões
I received my bags within 2 weeks of ordering . Quality is great , however the right side bag mount is incorrect. I have emailed with photos and part numbers of the incorrect side as well as the correct side. I believe the wrong bar was placed in the package . I am waiting for a response once that is done to my satisfaction you will receive your other 3 stars . Currently I cannot use the bags due to fitment issues
o
26/09/2024
a 11:54
por Martin W.
De acordo com o pedido do dia 20/09/2024 16:54
from motostorm.it/en
De acordo com o pedido do dia 20/09/2024 16:54
from motostorm.it/en
Hello, we are sorry that you are having problems with installation. Regarding replys to email requests we do not guarantte an immediate reply. We receive your email this morning. Please check your inbox. You have been contacted by customer service.
Opiniões
No returns from USA. Onlybsyas that at the bottom of page. Above that says hassle free returnsbforb30 days. Now imnstucknshipping to Italy
Hello, our return policy clearly states that in the event that the size of the purchased product does not match the expectations you can return the item(s).
Within 30 days of receipt of goods you must login to your order list and fill out the return form. All return shipping charges are your responsibility. You can then place another order. Products must be returned unused and with all the original packaging to receive your refund. We will deduct any associated fees and shipping costs from your refund. You will get your refund with the same payment method used for your order in about 1-2 weeks from reception.
Opiniões
先週はジャケットとパンツが届きました。
ジャケットのサイズはぴったりで良かったです。
残念ながらパンツは、そもそも違う物で、しかもMサイズですが、
サイズチャーットの書かれてるサイズよりかなり小さいです。
写真と同じ物に変更をお願い致します。
お店にメールしても返事がない。
とても残念です。
ジャケットのサイズはぴったりで良かったです。
残念ながらパンツは、そもそも違う物で、しかもMサイズですが、
サイズチャーットの書かれてるサイズよりかなり小さいです。
写真と同じ物に変更をお願い致します。
お店にメールしても返事がない。
とても残念です。
こんにちは。ご意見ありがとうございます。フィッティングに問題があり申し訳ございません。返品ポリシーに関する情報をカスタマー サービスからご連絡いたしました。受信トレイをご確認ください。
Opiniões
Your shipping company is very bad, and this is what prevents me from dealing with you in the future. I requested that my product be delivered to the post office, but the company refuses to deliver it to the postal address.
o
23/09/2024
a 15:21
por Abdulaziz Q.
De acordo com o pedido do dia 18/09/2024 16:37
from motostorm.it/en
De acordo com o pedido do dia 18/09/2024 16:37
from motostorm.it/en
Hello, thanking you for your feedback. Our apologies. The shipper does not deliver to postal offices for security reasons. It is most important that the goods are delicvered directly to the reciever. If you are still interested in a futher purchases with Motostorm just ask for a different shipper in the notes section at checkout.
Opiniões
Non ho ricevuto il pacco
o
21/09/2024
a 00:24
por SAVOLDELLI A.
De acordo com o pedido do dia 15/09/2024 19:00
from motostorm.it
De acordo com o pedido do dia 15/09/2024 19:00
from motostorm.it
Ci dispiace per i problemi alla consegna. Il pacco è stato spedito entro le 24 ore lavorative del ordine ma poi il corriere ha avuto dei ritardi operativi. Risulta consegnato il 23/09. se ha qualche problema non esiti a contattarci sulla posta elettronica info@motostorm.it o pure via telefono 0541857848. ci scusiamo in ogni caso per il disagio causato dalla tarda consegna.
Informações Motostorm.it
Descrição:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Endereço:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contato:
info@motostorm.it
Representante Autorizado:
motostorm
Estado :
Atualizado
Número de avaliações:
31325
Visite nossa página Facebook
Sobre Avis-Verifies
Avis-Verifies Empresa especializada na colecta e tratamento das opiniões e avaliações de clientes online após sua experiência de compra. E tem como objectivo seleccionar e identificar sites de confiança.Ver detalhes
Opiniões
2 / 5
Comunque ottimi prodotti! Peccato per il disservizio della spedizione.
De acordo com o pedido do dia 26/09/2024 16:46
from motostorm.it