Customer reviews Artsper
Calculated from 3220 Reviews
Customer ratings
Hello, we are very sorry to read you and have therefore opened a dispute on your order to find the best solution. Our team will get in touch with gallery and get back to you in short notice. Thank you
Customer review
Je n’ai eu aucune information dans le paquet sur ma commande. Je ne savais même plus qui m’envoyait le colis.
Bonjour, nous sommes navrés de vous lire. Cependant j'ai vérifié de mon côté et vous avez reçu un mail vous informant de l'expédition de votre commande le 7 novembre. Notre équipe est en contact avec vous afin de résoudre le problème que vous rencontrez. Bien cordialement
Customer review
Contente de mon achat.
La navigation sur le site d'artsper est à revoir
La navigation sur le site d'artsper est à revoir
Customer review
i got my art but box was very weak to cover it, i wish you can make it more stronger.
Hello, we are sorry to read that the package was not appropriate. We have informed the gallery for better future shipments. Don't hesitate to contact us at serviceclient@artsper.com if you have any questions or concerns. Thank you
Customer review
Artwork was damaged.
Hello, as agreed you now must have received the refund to compensate for the damage and inconvenience caused. We remain at your disposal. Thank you
Customer review
correcte
Customer review
Déçu car l’encadrement est pas impeccable
Je n’ai pas reçu le certificat dans l’envoie du colis mais par mail ça va pas
Je n’ai pas reçu le certificat dans l’envoie du colis mais par mail ça va pas
Bonjour, Nous sommes navrés d'apprendre cela. Notre équipe va prendre contact avec vous pour trouver une solution.
Bien à vous
Customer review
Tout s'est très bien déroulé. Mon conseiller a été très disponible, aimable et adaptable. Il a su négocier pour moi , tant le prix que le délai d'envoi. Impeccable. Juste un bémol: les photos du site ne sont pas aussi fidèles que prévu par rapport à l'oeuvre originale. Des photos haute definition seraient bienvenues pour apprécier l'oeuvre jusque dans ses moindres détails (grain, matière). ¨Par ailleurs les oeuvres mises en scène dans des intérieurs fictifs ne reprennent pas les dimensions réelles.
Merci pour votre suggestion, nous avons pris en compte votre remarque afin d’améliorer nos images sur Artsper et nous allons notamment demander à ce vendeur d’être plus attentif à leur qualité. Notre équipe reste à votre disposition si besoin.
Customer review
There was misinformation given re the location of the artwork. It was initially stated it was in France and that in addition to the delivery cost a customs charge may also have to be paid.. After questioning how much this would be it was then stated it was located in the UK !!. Very confusing and not very professional. Also the notification of the delivery time/date came through via e - mail AFTER the piece had been delivered. Fortunately someone was at home to receive the package. The packaging was excellent and the piece arrived safely but the overall process from initial discussion to final delivery was not what I would have expected.
Hello, we are sorry to read you and to see that you feel this way. We have been in touch daily together and did the maximum for you to acquire the artwork at the best price. After a discount agreed we made also sure the artwork was in the UK so there were no custom fees to be paid. The artist organized the door-to-door delivery as soon as the order was placed for you to receive it shortly. Nevertheless, we sincerely apologize that the shipping information were updated only after the delivery by the gallery. We remain at your disposal. Best regards
Information Artsper
Description:
Artsper
Address:
Artsper
18 rue Soleillet
75020, Paris
18 rue Soleillet
75020, Paris
Website:
Contact:
Tel: 33(0)187669905
contact@artsper.com
contact@artsper.com
Authorized Representative:
Artsper
Status :
Up to date
Number of reviews:
3220
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Customer review
3 / 5
Personally, I think it can be repaired, but the delivery is a little disappointing.
Order date 11-02-2022
from www.artsper.com