Avis client de Motostorm.it
Calculé à partir de 31207 avis
Evaluations clients
Thanking you for your feedback. You have been contacted by customer service.
Avis client
Apart from the fact I spent £300 on a jacket paid £16 for only to be charged a further £70 from fed ex for customs I will never order again from this site I should of tried to find the item in the uk
Hello, thanking you for your feedback. Customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We inform our customers aboutt his on our website and also at checkout before the order is confirmed.
Avis client
No he recibido el envio
Gracias por sus comentarios. Su pedido se envió la semana pasada y le enviamos un mensaje de seguimiento al correo electrónico registrado en su cuenta. Por favor, revise su bandeja de entrada.
Avis client
The price of the product was reasonable, the quality was good, and the product arrived without any problems. However, the shipping fee and customs fees from DHL are too expensive. I will never use motostorm again if DHL is in charge of delivery.
Thanking you for your feedback. We are sorry that you are not satisfied with the carrier. For any future orderes you can write in the notes section your preference for a different carrier and we will proceed as you wish.
Avis client
ordered on 16/11/24 it is now 3/12/24 and is only on the way, no communication, very slow, will not be buying again
Thanking you for your feedback. Our apologies for the delay with shipment. Can we please ask you to send an email to out customs service and we will update you andrea@motostorm.it
Avis client
Ordinato ad inizio di Novembre, malgrado 9 gg di spedizione dopo metà novembre non ho ricevuto nulla e nessuna informazione . Chiamato mi risponde una ragazza al Call center e mi dice che mi richiamerà il giorno dopo per aggiornamenti. Passa una settimana senza sentire nessuno e ho dovuto richiamare. A questo punto il Call center mi dice che ci vorrà ancora una settimana. Morale ordinato ad inizio novembre arrivato dopo un mese, senza nessun interesse o informazione da parte del negozio. Servizio veramente da sconsigliare.
Avis client
Kappa box is damaged
Avis client
The problem is that Motorstorm sends parcels via UPS to Thailand and to receive the parcel you need to clear it through customs, and this is very long, expensive and difficult for a foreigner. For Thais it is a little easier, but you need to register at customs. This is not my first parcel from Motorstorm and earlier I said to send only FedEx or DHL (with them everything is much simpler and taxes are paid upon receipt of the parcel). As a result, the delivery of the parcel is very slow and with a lot of problems.
Thanking you for your feedback, sorry but we did not recieve any communication from you regarding a shipper preference. If the buyer does not indicate a carrier preference then motostorm decide at its own discretion on what carrier can be used for the shipment. I advise you to indicate your shipper preference in the notes section at checkout. If its possibile for us to ship with the carrier you want then we will do so.
Avis client
The product was supposed to arrive in one week, but it actually took seven weeks. The response when I asked for it and the product are very good, but it's too late.
we are very sorry for the delay in your order, there was an unexpected production issue on the item at the Brand. We can ensure you we are actively working on improving our service as we care about our customers satisfaction. we apologize sincerely for the inconvenience.
Avis client
My order was 13.10.2024 and i still didnt receive it..and today is 19.11😋
Our apologies for the delay with shipping.There was a stocking delay and we had to wait until the product arrived from the producer. I can see from tracking that you have received your parcel. We rest at your disposition for any further needs or information.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31207
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Avis client
1 / 5
suite à une commande du 05/12/2024 16:19
from motostorm.it/en