Avis client de Motostorm.it
Calculé à partir de 31383 avis
Evaluations clients
Avis client
I purchased an item in stock on 8/12/2022 but it arrived on 26/1/2023. It is not a good service to receive the goods in about two months after several emails, even though the payment was made immediately. I would like you to deal with this from the consumer's point of view. If I were in the opposite position, I would be worried. Thank you for the transaction this time.
Hello, our apologies for the delay with shipment. Here in Itlay many comapnies were cloased for the season holidays. There was also a stocking delay. We hope that you shipment arrived well and that you are satisfied with your purchase.
Avis client
the box was torn
We are sorry for the inconvenience - we do pack very carefully all our orders.
It is possible that during transportation the delivery company damaged it.
Avis client
I asked for a size change before it was shipped and was approved, but what I received was the one before the change. This is the worst.
Hi, we have sent you a comunication by email. Please reply to us by email. we apologize for the inconvenience and will help you solve the problem.
Avis client
Very misleading advert in first place. Cheapest on the net. States 7 day shipment on all sizes. Don't tell you they don't have the stock but order it off supplier. So a 3rd party straight away then ship to UK to Fed ex who charge £40 to get it thro customs. Then a week to deliver them.
They do mention the import duty but not estimate it.
So all in all I should have bought UK stock for £200 , cos that what I'll end up paying.!!!
They do mention the import duty but not estimate it.
So all in all I should have bought UK stock for £200 , cos that what I'll end up paying.!!!
Hello, I'm sorry for the inconvenience. There has been one week delay beacuse the fabrics were closed ofr holidays the first week of January. As UK is not part of the EU, shipment has to go through customs. We state this on the website and on the confirmation of your order.
Avis client
il pantalone non ha il fondello x bici e aspettato troppo x la consegna
Buon giorno, il prodotto da Lei ordinato era indicato come spedizione in 7 giorni sul nostro sito ed in effetti abbiamo spedito alla data indicata al momento del acquisto. E corretto che il pantalone non abbia il fondello, non è menzionato il fondello nella descrizione del articolo sul nostro sito. Ci dispiace non è soddisfato del acquisto e se lo desiderà può fare la richiesta di reso gratuito sul nostro sito per rimborso o cambio. Cordiali Saluti
Avis client
Do 1 perché ho fatto un reso non mi hanno voluto cambiare la taglia
Buongiorno, come spiegato tramite mail, la nostra politica non prevede il cambio taglia per prodotti di importo inferiore ai € 100,00. in questi casi procediamo sempre con il rimborso. Ci dispiace che abbia valutato l'intero servizio basandosi solo sulla nostra politica di reso.
Avis client
I purchased a battery charger from Motostorm and they sent me a round Euro 240 volt plug in unit, unusable in North America. Customer Service will not respond. $230 plus $30 shipping. Completely unusable and they want me to pay $40 more to send it back. Nice!
Hello, we are sorry that you are not satisfied with your purchase. You have been contacted by customer service. Please note that we indicate on our website that this product is only for Eu countries.
Avis client
I'm very dissatisfied. I was charged an additional $40.42 before my order would be delivered. I think Motostorm should've paid this or at least charged me when ordering it. Now I've had to wait an extra week on a order that should've been here weeks ago.
Hi, we are sorry you are not satisfied. There is a statement on our website as well as in your order confirmation regarding the possibility in some cases that the local customs ask you to pay for duties. The bill is sent from customs through the transport company directly to the recipient. The delay was not caused by this practice, but by the fact that the transport company had to face hughe volumes during Christmas/New Year. We are very sorry you had to wait longer than usual for the delivery that normally is very quick and smooth.
Avis client
Shopping experience not bad, but bell helmet quality for the price lately is not worth it. A golden lining was already peeled off. Now I got to fix it my self. If not for it I would give 5 stars.
Hello, we are sorry to hear that you have had an issue with the product purchased from our store. We would be happy to open a warranty claim on your behalf with the producer. Please send a written request to info@motostorm.it
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31383
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Avis client
1 / 5
suite à une commande du 18.01.2023 00:34
from motostorm.it/en