Customer reviews Motostorm.it
Calculated from 31382 Reviews
Customer ratings
Hi, we are sorry you have ordered the wrong item. we have replied to your email in order to help you find the correct product for your motorcycle. In the meantime we wait for the product to be back as you have informed us of its return so that we can refund you. we will continue comunication through emails.
Customer review
Not happy
Hello, we are sorry that you are not satisified with your purchase. I can see that you received your parcel yesterday. Contact customer support if you have any issues.
Customer review
Ne réponde pas au mails..en revanche très bon contact par téléphone (appel facturé très cher ..en raison de l apel en Italie
Bonjour, nous sommes navrés si nous n'avons pas répondu aussi vite que souhaité. Nous répondons bien à tous les emails. Nous sommes désolés pour le cout de l'appel, cela dépend de la ligne et de l'operateur utilisé. Nous sommes toujours heureux d'aider nos clients français.
Customer review
Has not arrived yet, but you want me review it.
Hello, our apologies the carrier is having delays with deliveries in your country. Check your inbox you have been contacted by customer service.
Customer review
We had to pay £50.00 extra for the delivery UPS charges for delivery I no it’s in the small print now and trust me the wording is small so it’s a rip off just because we’re not in Europe total nonsense
Hello, as we are based in Italy customers outside of the EU may subject to customs duties on delivery depending on the International Agreement between your country and the European Union. In this case the carrier will require that you pay the duty costs on delivery. We inform our clients about this on our website.
Customer review
They sent me a defective product and are refusing to pay for return shipping or give me a refund. Now I’m stuck with a defective product that I cannot use and I’m losing all the money I paid for it. Very unethical company! Do not buy anything from here.
Hello, we are sorry that you are not satisfied with your purchase. Customer service has provided all information about returning the goods.
Customer review
I ordered my armour for an event I was taking part in. The order went through with a delivery date 2 days before I needed it. On the day of delivery I was informed it had been delayed by 5 days which meant I couldn’t do the event and had no apology or contact from this company at all. Terrible service and would not reccomend at all! Ruined my weekend completely and meant me wasting a lot of money!
Hello, we are sorry that you are not satisfied with our service. I can see that your order was shipped after 2 days. There seems to be delays with delivery because of customs clearance. Soon you will be contacted by customer service.
Customer review
Received a product that doesn't fit my bike and proved it with pictures but Motostorm won't refund the purchase so I was forced to pay for something I can't use.
Hello, we are trying to help you to fix the problem, as the product seems to be not mounted correctly.
Customer review
Ordered an item on 25 November, and about 15 minutes later, I get an email that my item now has been sent via UPS.
The amount has been deducted from my account, but now 6 days later, UPS has still not registered that they have received the package.
Therefore, it can only be one star - very dissatisfied with your handling of this order!
The amount has been deducted from my account, but now 6 days later, UPS has still not registered that they have received the package.
Therefore, it can only be one star - very dissatisfied with your handling of this order!
Hello, I'm sorry for the inconvenience, your order will be shipped out as soon as possible.
Customer review
Many defective products. My friends and I have received obviously defective products.
If you receive a defective product overseas, you have no choice but to abandon the return with a return shipping fee that is as expensive as or more expensive than the product.
Also, packaging is messy.
We will never use them again.
If you receive a defective product overseas, you have no choice but to abandon the return with a return shipping fee that is as expensive as or more expensive than the product.
Also, packaging is messy.
We will never use them again.
Hello, you have been contacted by customer service but we have not received the required infromation from you.To receive assistence regarding any order issues you must send us the required information.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31382
Find us on Facebook
About Avis-Verifies
Avis-Verifies is managed by an independent company collecting customer reviews. Its purpose is to help online consumers to find trustworthy online stores.See more
Customer review
2 / 5
Order date 11-29-2022 06:04 pm
from motostorm.it/en