Salve, all'interno dell'ordine non ci risulta indicata alcuna data richiesta di spedizione. Il prodotto indicava la spedizione in 24 ore e abbiamo spedito lo stesso giorni che lei ha concluso l'ordine.

Vi ho inviato una mail il 28 10 alle 19:01 a info@motorstorm.it a cui avete anche risposto.

Response of motostorm

Buon giorno, la sua mail di richiesta del 28/10 alle 19:01 è stata inviata dopo che è stata spedita alle 13:14. Abbiamo avvisato il corriere e risposto che in ogni caso se non dovesse funzionare il corriere passa il giorno lavorativo seguente. In effetti il pacco alla fine è stato consegnato alla data richiesta, 02/11 dopo il primo tentativo errato. In futuro chiediamo gentilmente di avvisare di una data specifica di spedizione prima che venga effettuata la spedizione, scrivandolo nelle note al momento del ordine, o pure chiamandoci subito dopo avere fatto l'ordine. In questo modo riusciamo a non spedire prima della data richiesta. Ringraziamo per la comprensione.

Il corriere deve chiamare prima di presentarsi a casa. Non era chiaro al lomento dell'ordine queata procesura.Comunque fate coosi, non chiedetele neamche le recensioni se non volete migliorare...ora elimino l'account.

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Customer review

2 / 5

Very long delivery time

11-01-2022 at 09:59 by anonymous a.
Order date 10-27-2022 01:14 pm
from motostorm.it/en

Response of motostorm

Hello, we are very sorry for the delay with shipping, unfortunately there was a restocking issue.

Customer review

1 / 5

It's been almost a month and a half.. nobody know where is the shipment. It's snowing tomorrow. Could've had a few weeks with the new gear

11-01-2022 at 02:20 by anonymous a.
Order date 10-21-2022 02:49 pm
from motostorm.it/en

Response of motostorm

Hello, you will soon be contacted by our customer service. Please check your in box.

Customer review

2 / 5

The item hasnt arrived yet.

10-30-2022 at 11:58 by anonymous a.
Order date 10-25-2022 03:52 pm
from motostorm.it/en

Response of motostorm

Hello, we shipped the 25th of October, shipment to Philippines usually takes about 6 business days. Please follow the tracking code in the next days.

Customer review

1 / 5

Customer service was not supportive

10-29-2022 at 08:58 by anonymous a.
Order date 10-10-2022 01:18 pm
from motostorm.it/en

Response of motostorm

Hi, your order has been shipped within the lead time published on our website and was delivered successfully. On the request for return of the goods, we have sent you our return policy and instructions. As stated on our website, Arabia Saudita is not part of the free return countries but you can still return the goods for refund , provided that they are new and still with their original packaging and accessories. We have sent you the instructions on how to proceed by email.

Customer review

1 / 5

The clowns neglected to say I would get hit with a $227 bill from UPS to cover import costs.

10-28-2022 at 10:15 by anonymous a.
Order date 10-23-2022 02:23 pm
from motostorm.it/en

Response of motostorm

Hello, shipment to Australia for purchases above the 1.000 dollars are subjected to custom duties once the parcel arrives there. We inform our customers about customd duties in the confirmation of the order and also in the section 'payments' on our website.

Customer review

1 / 5

I have just bought this latest modular HJC i100 helmet from this company but unfortunately does not fit me well... I think it may be defective.... but I can not return it from the USA. So I am stuck with it!
If you live in the USA make sure you check returns and warranty policy before you spend your money on this place. What it looked like a good deal turned out to be a big loss for me!

10-24-2022 at 12:10 by anonymous a.
Order date 10-19-2022 09:01 am
from motostorm.it/en

Response of motostorm

We are sorry you are not satisfied with your purchase in our webstore. You have not contacted us informing us of any defective items and it is possible to return the order within 30 days after it has been delivered from all Countries. On the website we indicare a list with the destination countries and also all those which have the Free return option: https://www.motostorm.it/en/destinations.html Furthermore the Return Policy is available in the website for everybody to read before placing an order: https://www.motostorm.it/en/return-policy.html You can send us an email with a Warranty request and if the helmet is indeed defective we will indicate how to proceed.

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Customer review

1 / 5

Lots of problems with orders no help resolving problems and just a bunch of static and email exchanges. I would never do any business with this company again and they have a lot of sub businesses that are all mass confusion. When something goes wrong nobody helps never ever again. This one has prompted me to cancel all accounts including PayPal

10-23-2022 at 09:12 by anonymous a.
Order date 09-19-2022 05:38 pm
from motostorm.it/en

Response of motostorm

Hello, we are sorry that you are not satisfied with our service. There was a delay with shipping due to stocking. However the goods were shipped and delivered. You have been contacted twice by our customer service and have received all required information about your order. We disagree when you mention sub businesses, Motostorm is an unique webshop that sells internationally.

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Customer review

1 / 5

no me llego el producto a mi domicilio y todavia no puedo retirarlo de la aduana porque no se quien se olvido de cargar un dato mio y para poder hacerlo me quieren cobrar mas del doble de lo que pague por el.
TODO MUY MAL

10-20-2022 at 09:57 by anonymous a.
Order date 10-12-2022 02:44 pm
from motostorm.it/en

Response of motostorm

Lamentamos mucho el inconveniente causado por este retrazo en la entrega. Hemos contactado Fedex para entender cual es el problema con su pedido - ya que no nos han contactado ellos para indicar algun problema. Enviamos todo con las informaciones completas que usted nos indicò cuando finalizò la compra. Le enviaremos un correo electronico cuando tengamos mas informacioòn.

Customer review

1 / 5

I was not pleased to find out that motostorm has removed the sprint filter that is supposed to come in the package with my order. I feel that they tricked me by not suggesting it in the description. But the part number from Termignoni includes this filter and the instructions include it in the inventory of the package. This is a $250.00 part that I will now have to order and wait for because the upmap is designed to be used with the filter. Due to this deception I will not order anything more from you and I cannot recommend you to anyone else.

10-20-2022 at 01:23 by anonymous a.
Order date 10-12-2022 10:50 am
from motostorm.it/en

Response of motostorm

Hi, we are sorry for the misunderstanding. The product you have ordered on our website arrives directly from Termignoni. They have decided not to include the sprintfilter any more in the exhaust they send us. Indeed on our website it is not mentioned that the sprtinfilter is included because it is not any more. They say it is already mounted on all new Panigale. However if yours should not be provided already with the filter, you can purchase it separately. The code for standard filter is PM160S for Ducati Panigale V4/S/SP 1100 (2018-2022) at 70.40€, or the carbon one PM160SF1-85 at 199€.

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Page / 88

Information Motostorm.it

Description:

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Address:

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Recommend:

Website:

Motostorm.it

Contact:

info@motostorm.it

Authorized Representative:

motostorm

Status :

Up to date

Number of reviews:

31382

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