Avis client de Motostorm.it
Calculé à partir de 31336 avis
Evaluations clients
Hello, we shipped the 25th of October, shipment to Philippines usually takes about 6 business days. Please follow the tracking code in the next days.
Avis client
Customer service was not supportive
Hi, your order has been shipped within the lead time published on our website and was delivered successfully. On the request for return of the goods, we have sent you our return policy and instructions. As stated on our website, Arabia Saudita is not part of the free return countries but you can still return the goods for refund , provided that they are new and still with their original packaging and accessories. We have sent you the instructions on how to proceed by email.
Avis client
The clowns neglected to say I would get hit with a $227 bill from UPS to cover import costs.
Hello, shipment to Australia for purchases above the 1.000 dollars are subjected to custom duties once the parcel arrives there. We inform our customers about customd duties in the confirmation of the order and also in the section 'payments' on our website.
Avis client
I have just bought this latest modular HJC i100 helmet from this company but unfortunately does not fit me well... I think it may be defective.... but I can not return it from the USA. So I am stuck with it!
If you live in the USA make sure you check returns and warranty policy before you spend your money on this place. What it looked like a good deal turned out to be a big loss for me!
If you live in the USA make sure you check returns and warranty policy before you spend your money on this place. What it looked like a good deal turned out to be a big loss for me!
We are sorry you are not satisfied with your purchase in our webstore.
You have not contacted us informing us of any defective items and it is possible to return the order within 30 days after it has been delivered from all Countries.
On the website we indicare a list with the destination countries and also all those which have the Free return option:
https://www.motostorm.it/en/destinations.html
Furthermore the Return Policy is available in the website for everybody to read before placing an order:
https://www.motostorm.it/en/return-policy.html
You can send us an email with a Warranty request and if the helmet is indeed defective we will indicate how to proceed.
Avis client
Lots of problems with orders no help resolving problems and just a bunch of static and email exchanges. I would never do any business with this company again and they have a lot of sub businesses that are all mass confusion. When something goes wrong nobody helps never ever again. This one has prompted me to cancel all accounts including PayPal
Hello, we are sorry that you are not satisfied with our service. There was a delay with shipping due to stocking. However the goods were shipped and delivered. You have been contacted twice by our customer service and have received all required information about your order.
We disagree when you mention sub businesses, Motostorm is an unique webshop that sells internationally.
Avis client
no me llego el producto a mi domicilio y todavia no puedo retirarlo de la aduana porque no se quien se olvido de cargar un dato mio y para poder hacerlo me quieren cobrar mas del doble de lo que pague por el.
TODO MUY MAL
TODO MUY MAL
Lamentamos mucho el inconveniente causado por este retrazo en la entrega.
Hemos contactado Fedex para entender cual es el problema con su pedido - ya que no nos han contactado ellos para indicar algun problema.
Enviamos todo con las informaciones completas que usted nos indicò cuando finalizò la compra.
Le enviaremos un correo electronico cuando tengamos mas informacioòn.
Avis client
I was not pleased to find out that motostorm has removed the sprint filter that is supposed to come in the package with my order. I feel that they tricked me by not suggesting it in the description. But the part number from Termignoni includes this filter and the instructions include it in the inventory of the package. This is a $250.00 part that I will now have to order and wait for because the upmap is designed to be used with the filter. Due to this deception I will not order anything more from you and I cannot recommend you to anyone else.
Hi, we are sorry for the misunderstanding. The product you have ordered on our website arrives directly from Termignoni. They have decided not to include the sprintfilter any more in the exhaust they send us. Indeed on our website it is not mentioned that the sprtinfilter is included because it is not any more. They say it is already mounted on all new Panigale. However if yours should not be provided already with the filter, you can purchase it separately. The code for standard filter is PM160S for Ducati Panigale V4/S/SP 1100 (2018-2022) at 70.40€, or the carbon one PM160SF1-85 at 199€.
Avis client
Très déçu par l'achat d'un porte paquet pour top case. Le système de fixation est incomplet et je ne peux pas le monter !
Deux messages adressés ce jour sur le site et aucune réponse du service après-vente ni même d'accusé réception de ma réclamation.
Donc très mécontent ! J'espère qu'ils vont réagir avec ce message !
Deux messages adressés ce jour sur le site et aucune réponse du service après-vente ni même d'accusé réception de ma réclamation.
Donc très mécontent ! J'espère qu'ils vont réagir avec ce message !
Bonjour, nous sommes désolès pour le problème rencontré. le produit arrive directement de la marque productrice. Nous leur avons demandé comment procéder et avons reçu réponse ce matin : nous avons donc bien répondu à votre email d'hier ce matin. Dès que nous aurons votre réponse nous pourrons agir rapidement afin que la marque productrice vous envoie les éléments manquants au plus vite. Nous nous excusons pour tout inconvénient causé.
Avis client
5 mesi per ricevere l'ordine.. nessuna. Comunicazione da motostorm relativa ai ritardi se non a seguito dinmie richieste. Il supporto Easy Road evo non corrisponde alle foto di riferento per forma e colori
Salve, motostorm dispiace che lei non e soddisfatto con vostro acquisto. A breve riceverai un contatto dal nostro customer service.
Avis client
More than 2 months delay before sending my order. In addition, my order was delivered by UPS at a wrong adress.
We are very sorry for the delay in shipping your order. we have informed you about the postponed arrival of the product as soon as we have been notified by the manufacturer. The product was shipped same day we have received it from them to avoid any further delay. Regarding the transport company, it seems they have had an issue at delivery and therefore have placed the parcel at the closest deposit for you to pick it up at your convenience. We apologize if the delivery did not occur smoothly.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31336
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Avis client
2 / 5
suite à une commande du 25.10.2022 15:52
from motostorm.it/en