Avis client de Motostorm.it
Calculé à partir de 31382 avis
Evaluations clients
Hi, we have shipped your order with Fedex on the 15th, you have received the tracking by email. As published on our website to Thailand it can take up to 7 days for the package to reach you. Checking the tracking of the shipment, I can see a delay caused by customs but the delivery should take place soon. we are sorry if the lead time is longer than planned.
Avis client
Omg who work in this firma
Hello, you have just been contacted by customer service, check your inbox.
Avis client
1 mois entre la commande ( pourtant en stock lors de celle ci a prix attractif ) aucune communication ( 4 mail de ma part ) vraiment pas terrible si vous etes presse
Bonjour, nous sommes désolès pour le retard causé par une difficulté de production de la marque. Nous avons pourtant bien communiqué avec vous par email pour le retard et le suivi de la commande. Nous avons procéder comme demandé suite à l'envoi de vos instructions. Nous nous excusons encore pour tout inconvénient causé par le délai prolongé imprévu.
Avis client
Email no reply and slow processing no next time
We are sorry for the inconvenience found during your order.
The item was unfortunately not available and production was delayed - we informed you of all delays.
We will try to better our speed in handling this type of situation.
Avis client
Ho tentato contattare loro per problemi di funzionamento di alcuni componenti acquistati da loro Non hanno mai risposto
Buongiorno, chiedo scusa per la risposta tardiva. Le abbiamo inviato una mail pochi giorni fa.
Avis client
The helmet was sent promptly, but they sent the incorrect size and color of helmet. I sent them the information requested of the incorrect helmet sent and the item I requested. Have not received any further update to when I will get the correct helmet and a return label for the incorrect helmet. Still awaiting status.
Hello, we are sorry for any inconvenience caused. You will be contacted today by customer service regarding the problem you are having with your order.
Avis client
Shocking service followed by even worse customer service especially by the customer service manager Andrea Lenihan who is abusive and disrespectful. Still awaiting a refund and just receive lies when I do finally get a reply.
Had to get my bank involved to try and get a refund now. Hidden charges for international customers by their chosen delivery provider and when I didn’t accept the charge I was told by the manager “ooh you can count” “you’re the only English person to moan” followed by when I said don’t speak to me like that she replied “don’t worry I won’t” and ended the call.
After calling back I was told she is unavailable and I couldn’t speak to anyone else.
Absolute shocking customer service manager who is giving Motostorm a very bad name.
Had to get my bank involved to try and get a refund now. Hidden charges for international customers by their chosen delivery provider and when I didn’t accept the charge I was told by the manager “ooh you can count” “you’re the only English person to moan” followed by when I said don’t speak to me like that she replied “don’t worry I won’t” and ended the call.
After calling back I was told she is unavailable and I couldn’t speak to anyone else.
Absolute shocking customer service manager who is giving Motostorm a very bad name.
Avis client
I wrote two emails asking questions before placing an order which were not responded.
Prices are generally higher than their competition and only practical with web price matching or discount coupons. Shipping is very efficient and quick and the store offers a variety of excellent brands, but general customer service is utter rubbish.
Prices are generally higher than their competition and only practical with web price matching or discount coupons. Shipping is very efficient and quick and the store offers a variety of excellent brands, but general customer service is utter rubbish.
We are sorry you are not satisfied with the service we offered.
There were various emails you exchanged with us where we thoroughly answered all your requests - we accepted various Match prices requests and explained how the website works.
We are sorry all this was still not enough for you to be satisfied with us.
Avis client
Wrong size helmet or just very small
hello, I'm sorry size was not the right one for you. You can return it and then place a new order for the correct one. Please write an e-mail to us if you need help.
Avis client
It had a good price. To good to be true. Have been waiting more than a month and if it wasent because I asked they would never tell me that the item was not in stock. I’m out of the country to see if what I orderd arrived.
Hello, I'm happy to see you received your parcel. Apologies for the delay. Unfortunately this can happen but we always do our best to keep the customer informed. Kind regards.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31382
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Avis client
1 / 5
suite à une commande du 15/07/2022 15:35
from motostorm.it/en