Customer reviews Motostorm.it
Calculated from 31336 Reviews
Customer ratings
Hello, I'm sorry that you penalizes us when we have shipped your order the day after you placed it. It is also a safety for you not to leave the package unattended in case of absence and fix a second appointment in order to deliver it to someone. If you need help you can always contact us.
Customer review
Unfortunately it took a number of weeks to wven get my order confirmed. Once the correct item was confirmed I then had to enquire about it again before it was freighted.
This item was requested well over a month before the 11th of this month.
Painful would best describe the process
This item was requested well over a month before the 11th of this month.
Painful would best describe the process
Hello, as you know there were availability issues with the product that you ordered. Motostorm proposed a different product as our customers satisfaction is very important for us . You accepted, we also informed you that shipping would have been delayed becasue the item had to arrive from the producer. We are sorry that you are not satisifed with the service provided, we did our best.
Customer review
Purtroppo non é compreso di supporto per montarlo e non é nemmeno specificato al momento dell’acquisto, oppure nella descrizione del prodotto, quindi prima di acquistare aggiungere al carrello il relativo supporto sennò vi ritrovate come me a dover fare due ordine e nel secondo addirittura spendere 9€ di spese di spedizione. Grazie Motostorm per la vostra serietà
Salve, siamo dispaiciuti che lei non e sodisfatto con vostro ordine. Nella scheda del prodotto indichiamo di specificare nelle note dell'ordine Marca e modello moto al checkout. Lei non ci dato questa informazione. Comunque presto ti contatteremo per risolvere tutti i problemi.
Customer review
The order was late more than
Hi, we are very sorry for the delay due to the fact that one of the item ordered had to arrive from the manufacturing brand that had an issue with logistics. we apologize for any inconvenience caused, Kind Regards
Customer review
I was waiting weeks for the order to be shipped. No one informed me that some items were not in stock and would take a few more weeks.
If I had not inquired I would not have known. And the item in stock would have been delayed so long.
If I had not inquired I would not have known. And the item in stock would have been delayed so long.
Hi, we are very sorry for the late comunication. We have had difficulties to get final deadlines from the brands of your products which has caused the delay. We can ensure you we are actively working on improving our service and apologize sincerely for any inconvenience caused. Kind regards
Customer review
I received a product of a different size than the one on the web.
Hello, you told us you received size 11 and in your order the size requested is 11. Please contact us if we can help you further.
Customer review
SubTotal: ¥ 154,764
Delivery charges: ¥ 24,612
Order total: ¥ 179,376
Delivery charges is too high.
You should stop ordering from Japan
The shipping cost to Japan was not 39 €.
Delivery charges: ¥ 24,612
Order total: ¥ 179,376
Delivery charges is too high.
You should stop ordering from Japan
The shipping cost to Japan was not 39 €.
Hello, I am sorry that you are not satisfied with your purchase.
Shipping costs indicated in the webpage may increase based on the volume of the package - the final shipping costs will be indicated at Checkout before the order is finalized.
If the order contains smaller or less bulky items, the shipping cost indicated in this page will not change.
Customer review
I have ordered my boots three weeks ago and after sending a number of emails finally received a response after two weeks that my boots will be shopped in a few days and still haven”t got them.
Hello, the order was shipped on October the 22nd; you received a confirmation email with tracking information. Given the destination the delivery could require 3/5 business days before it arrives.
I apologize for the inconvenience caused by the delay.
Customer review
STILL WAITING FOR MY ORDER !
Hello, the order has been shipped one week ago, from the tracking I can see that it is now being held in customs. I will send an e-mail to the courier trying to speed up the procedure.
Customer review
If you choose to use the "discount codes" they give for previous purchases... All that happens is the shipping charges increase to cancel out the discount that was just applied... Pretty sneaky and bad business practice.
Hello, the shipping costs are calculated based on the volume of the order and the discount codes applied, this could modify the original indicated price.
Everything is shown in the cart before proceeding with the order, so the customers know what the final amount is.
Information Motostorm.it
Description:
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Address:
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website:
Contact:
info@motostorm.it
Authorized Representative:
motostorm
Status :
Up to date
Number of reviews:
31336
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Customer review
1 / 5
Order date 11-12-2021 11:10 am
from motostorm.it/en