Hello, we are sorry that you are not satisfied with our service. We did our best to ship as soon as possible. The order was shipped 3 days after our shipping forcast.

Correct but the day before your shipped it you had a Black Friday discount which you refused to give me. So I had a late delivery and missed out on the discount. Never again!

Comentario de motostorm

We are very sorry, as explained in our mail exchange, we have received your mail after the package had been shipped (so the invoice sent to customs already) and we could no longer address your request. However we understand the disappointment and, if you ever place an order with us again, feel free to contact us beforehand : we will make sure to help you out with your order. we apologize again for any inconvenience caused.

Wrong, you conveniently replied to my email after it had shipped and waited an extra day to reply to me. I will never order from you again.

Comentario de motostorm

Hello, in this period we try to answer as soon as possible but that's not always possible. We apologize again.

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Opinión cliente

2 / 5

Delayed from the scheduled shipping date.

el 18/11/2021 a las 08:50 por anonymous a.
después de su compra el 12/11/2021 12:34
from motostorm.it/en

Comentario de motostorm

We are really sorry for the delay in shipment and any inconvenience caused by this. Unfortunately given the historical period, there are some delays in production in most manufacturer's and this can cause slight delays in arrival of the items to us and therefore in shipment of the orders. We will do our best to do better in the future.

Opinión cliente

1 / 5

VERY BAD DELIVERY !… THE VERY BASIC OPTIONS FOR DELIVERY, CHOOSEN BY MOTOSTORM, PUT ME IN A VERY UNCONFORTABLE SITUATION AND DELAYED THE DELIVERY…. SO IMPOSSIBLE TO SIMPLY RECEIVED THE PARCEL AT THE FIRST ATTEMPT OF DELIVERY IN THE CASE OF ABSENCE !…. AND DHL IS MUCH BETTER THAN UPC.

el 17/11/2021 a las 13:57 por anonymous a.
después de su compra el 12/11/2021 11:10
from motostorm.it/en

Comentario de motostorm

Hello, I'm sorry that you penalizes us when we have shipped your order the day after you placed it. It is also a safety for you not to leave the package unattended in case of absence and fix a second appointment in order to deliver it to someone. If you need help you can always contact us.

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Opinión cliente

1 / 5

Unfortunately it took a number of weeks to wven get my order confirmed. Once the correct item was confirmed I then had to enquire about it again before it was freighted.

This item was requested well over a month before the 11th of this month.

Painful would best describe the process

el 17/11/2021 a las 06:00 por anonymous a.
después de su compra el 11/11/2021 12:45
from motostorm.it/en

Comentario de motostorm

Hello, as you know there were availability issues with the product that you ordered. Motostorm proposed a different product as our customers satisfaction is very important for us . You accepted, we also informed you that shipping would have been delayed becasue the item had to arrive from the producer. We are sorry that you are not satisifed with the service provided, we did our best.

Opinión cliente

1 / 5

Purtroppo non é compreso di supporto per montarlo e non é nemmeno specificato al momento dell’acquisto, oppure nella descrizione del prodotto, quindi prima di acquistare aggiungere al carrello il relativo supporto sennò vi ritrovate come me a dover fare due ordine e nel secondo addirittura spendere 9€ di spese di spedizione. Grazie Motostorm per la vostra serietà

el 14/11/2021 a las 16:32 por anonymous a.
después de su compra el 09/11/2021 14:08
from motostorm.it

Comentario de motostorm

Salve, siamo dispaiciuti che lei non e sodisfatto con vostro ordine. Nella scheda del prodotto indichiamo di specificare nelle note dell'ordine Marca e modello moto al checkout. Lei non ci dato questa informazione. Comunque presto ti contatteremo per risolvere tutti i problemi.

Opinión cliente

1 / 5

The order was late more than

el 08/11/2021 a las 16:27 por anonymous a.
después de su compra el 03/11/2021 16:00
from motostorm.it/en

Comentario de motostorm

Hi, we are very sorry for the delay due to the fact that one of the item ordered had to arrive from the manufacturing brand that had an issue with logistics. we apologize for any inconvenience caused, Kind Regards

Opinión cliente

2 / 5

I was waiting weeks for the order to be shipped. No one informed me that some items were not in stock and would take a few more weeks.

If I had not inquired I would not have known. And the item in stock would have been delayed so long.

el 01/11/2021 a las 13:39 por anonymous a.
después de su compra el 27/10/2021 13:24
from motostorm.it/en

Comentario de motostorm

Hi, we are very sorry for the late comunication. We have had difficulties to get final deadlines from the brands of your products which has caused the delay. We can ensure you we are actively working on improving our service and apologize sincerely for any inconvenience caused. Kind regards

Opinión cliente

2 / 5

I received a product of a different size than the one on the web.

el 29/10/2021 a las 04:08 por anonymous a.
después de su compra el 22/10/2021 09:03
from motostorm.it/en

Comentario de motostorm

Hello, you told us you received size 11 and in your order the size requested is 11. Please contact us if we can help you further.

Opinión cliente

1 / 5

SubTotal: ¥ 154,764
Delivery charges: ¥ 24,612

Order total: ¥ 179,376

Delivery charges is too high.
You should stop ordering from Japan

The shipping cost to Japan was not 39 €.

el 29/10/2021 a las 00:16 por anonymous a.
después de su compra el 22/10/2021 13:01
from motostorm.it/en

Comentario de motostorm

Hello, I am sorry that you are not satisfied with your purchase. Shipping costs indicated in the webpage may increase based on the volume of the package - the final shipping costs will be indicated at Checkout before the order is finalized. If the order contains smaller or less bulky items, the shipping cost indicated in this page will not change.

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Información Motostorm.it

Descripción:

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Dirección:

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Recomendar:

Página web:

Motostorm.it

Contacto:

info@motostorm.it

Responsable:

motostorm

Estado :

actualizado

Núm. de opiniones:

31369

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