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Customer reviews Motostorm.it

Calculated from 31336 Reviews

4.8 / 5

Customer ratings

Customer review

1 / 5

recived a factory damaged kriega max 28. im half way across the world, shipping it back would be too much trouble some and expensive. wish they checked the items first before shopping it out. 😔

12-09-2021 at 03:08 by anonymous a.
Order date 12-03-2021 02:05 pm
from motostorm.it/en

Response of motostorm

hello, I just wrote an e-mail to you in order to fix everything!

Customer review

1 / 5

Terrible experience. I received a good condition FedEx box, but when I opened box, I saw a beat-up SENA box with dried water-stains on it. Not only the damaged package, a screw is disconnected on the side of the helmet. I don’t know how to describe my anger. I wish I can share the photos.
I would like to return it. Thank you

12-06-2021 at 11:26 by anonymous a.
Order date 12-01-2021 05:50 pm
from motostorm.it/en

Response of motostorm

We are terribily sorry for the inconvenience. We do not ship with Fedex boxes, therfore something must have happened during the delivery to you. We will contact you to solve this problem at the earliest possible. Our customers can always contact us if anything happens with their order or delivery, for us to be able to handle the situation promptly.

Customer review

1 / 5

I still have not received my order.
I'm very disappointed. I'm beginning to feel like I've been scammed.

12-06-2021 at 04:28 by anonymous a.
Order date 12-01-2021 02:37 pm
from motostorm.it/en

Response of motostorm

Hi, we thank you for your order. We have already shipped your order and you have received the tracking by email. The tracking indicates a delay because the transport company has huge volumes to deal with due to Black Friday and therefore your package is in the queue to be air shipped to you. They have insured us that they are on top of the situation and we are confident you will receive your helmet very soon. we apologize sincerely for the delay.

Customer review

1 / 5

Publicidad engañosa, en la descripción aparece que viene con batería los guantes y es mentira. No recomiendo comprar en esta tienda es un engaño

12-04-2021 at 10:19 by anonymous a.
Order date 11-29-2021 09:44 am
from motostorm.it/en

Response of motostorm

Hola, en la descripciòn indicamos que cables y baterias se venden por separado y en los productos correlados indicamos cuales son los accesorios necesarios y compatibles con los guantes. Lamento que la compra no haya sido de su gusto. Si desea en futuro, le aconsejamos contactarnos de ante mano si tiene dudas sobre los productos.

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Customer review

1 / 5

I have not received my order yet so it is a very bad service 😕

12-01-2021 at 04:08 by anonymous a.
Order date 11-26-2021 12:03 pm
from motostorm.it/en

Response of motostorm

Hello, I am sorry for your experience. The order was shipped on November the 26th and you received a confirmation email with tracking information confirming the ETA programmed for December the 3rd.

The order was made on the 14th November it you 12 day to ship it. Yes FedEx text me the date December 3 but you email me asking me about my experience and I gave my honest opinion

Response of motostorm

Hello, we always do our best to ship on time, after black week some short delays can happen. We apologize for any inconvenience caused and hope you will enjoy your products.

Hi I have not received my order it was to be delivered on the 3rd of December not to happy

Response of motostorm

Hello, we are in touch with FedEx to know more about it. I'm sorry for the inconvenience.

Hi the order arrived today thank for all your help

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Customer review

1 / 5

Poor service. No inventory updates. Very disappointing to receive an email saying my item I ordered was no longer in stock when it said in stock. Update your website from time to time.

11-30-2021 at 06:16 by anonymous a.
Order date 11-25-2021 05:26 pm
from motostorm.it/en

Response of motostorm

Hi, we are sorry you were not satisfied about our service. you have ordered 2 mirrors on Nov 22nd, they were available and we have shipped them on the 25th. you have asked us then information by email on other items you were interested in and we have always replied to you on a timely matter. we apologize if somehow we have not satisfied your requests. Kind Regards

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Customer review

1 / 5

This is the second time I ordered helmets on their website which were apparently our of stock. I don't know why this doesn't alarm them that someone has been negligent on their tasks. Took them 3 months to replenish stocks and send out. No compensation at all given on their end for the inconvenience.

11-24-2021 at 07:53 by anonymous a.
Order date 11-19-2021 04:10 pm
from motostorm.it/en

Response of motostorm

hello, I'm sorry it took more than expected to receive the helmets you ordered. I hope you are enjoying them now.

Customer review

2 / 5

shipment is late!

11-24-2021 at 02:19 by anonymous a.
Order date 11-19-2021 12:44 pm
from motostorm.it/en

Response of motostorm

Hello, I apologize for the delay. Your order has been shipped on the 19/11 and it will be delivered in the next few days.

Customer review

1 / 5

Late delivery, poor communication and no sense of customer service. I won't be ordering from them again

11-22-2021 at 08:50 by anonymous a.
Order date 11-16-2021 02:28 pm
from motostorm.it/en

Response of motostorm

Hello, we are sorry that you are not satisfied with our service. We did our best to ship as soon as possible. The order was shipped 3 days after our shipping forcast.

Correct but the day before your shipped it you had a Black Friday discount which you refused to give me. So I had a late delivery and missed out on the discount. Never again!

Response of motostorm

We are very sorry, as explained in our mail exchange, we have received your mail after the package had been shipped (so the invoice sent to customs already) and we could no longer address your request. However we understand the disappointment and, if you ever place an order with us again, feel free to contact us beforehand : we will make sure to help you out with your order. we apologize again for any inconvenience caused.

Wrong, you conveniently replied to my email after it had shipped and waited an extra day to reply to me. I will never order from you again.

Response of motostorm

Hello, in this period we try to answer as soon as possible but that's not always possible. We apologize again.

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Customer review

2 / 5

Delayed from the scheduled shipping date.

11-18-2021 at 08:50 by anonymous a.
Order date 11-12-2021 12:34 pm
from motostorm.it/en

Response of motostorm

We are really sorry for the delay in shipment and any inconvenience caused by this. Unfortunately given the historical period, there are some delays in production in most manufacturer's and this can cause slight delays in arrival of the items to us and therefore in shipment of the orders. We will do our best to do better in the future.

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Information Motostorm.it

Description:

Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.

Address:

motostorm
Largo Centro Studi 11
47833, Morciano di Romagna

Recommend:

Website:

Motostorm.it

Contact:

info@motostorm.it

Authorized Representative:

motostorm

Status :

Up to date

Number of reviews:

31336

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