Avis client de Motostorm.it
Calculé à partir de 31336 avis
Evaluations clients
hello, I just wrote an e-mail to you in order to fix everything!
Avis client
Terrible experience. I received a good condition FedEx box, but when I opened box, I saw a beat-up SENA box with dried water-stains on it. Not only the damaged package, a screw is disconnected on the side of the helmet. I don’t know how to describe my anger. I wish I can share the photos.
I would like to return it. Thank you
I would like to return it. Thank you
We are terribily sorry for the inconvenience.
We do not ship with Fedex boxes, therfore something must have happened during the delivery to you.
We will contact you to solve this problem at the earliest possible.
Our customers can always contact us if anything happens with their order or delivery, for us to be able to handle the situation promptly.
Avis client
I still have not received my order.
I'm very disappointed. I'm beginning to feel like I've been scammed.
I'm very disappointed. I'm beginning to feel like I've been scammed.
Hi, we thank you for your order. We have already shipped your order and you have received the tracking by email. The tracking indicates a delay because the transport company has huge volumes to deal with due to Black Friday and therefore your package is in the queue to be air shipped to you. They have insured us that they are on top of the situation and we are confident you will receive your helmet very soon. we apologize sincerely for the delay.
Avis client
Publicidad engañosa, en la descripción aparece que viene con batería los guantes y es mentira. No recomiendo comprar en esta tienda es un engaño
Hola, en la descripciòn indicamos que cables y baterias se venden por separado y en los productos correlados indicamos cuales son los accesorios necesarios y compatibles con los guantes. Lamento que la compra no haya sido de su gusto.
Si desea en futuro, le aconsejamos contactarnos de ante mano si tiene dudas sobre los productos.
Avis client
I have not received my order yet so it is a very bad service 😕
Hello, I am sorry for your experience. The order was shipped on November the 26th and you received a confirmation email with tracking information confirming the ETA programmed for December the 3rd.
Avis client
Poor service. No inventory updates. Very disappointing to receive an email saying my item I ordered was no longer in stock when it said in stock. Update your website from time to time.
Hi, we are sorry you were not satisfied about our service. you have ordered 2 mirrors on Nov 22nd, they were available and we have shipped them on the 25th. you have asked us then information by email on other items you were interested in and we have always replied to you on a timely matter. we apologize if somehow we have not satisfied your requests. Kind Regards
Avis client
This is the second time I ordered helmets on their website which were apparently our of stock. I don't know why this doesn't alarm them that someone has been negligent on their tasks. Took them 3 months to replenish stocks and send out. No compensation at all given on their end for the inconvenience.
hello, I'm sorry it took more than expected to receive the helmets you ordered. I hope you are enjoying them now.
Avis client
shipment is late!
Hello, I apologize for the delay.
Your order has been shipped on the 19/11 and it will be delivered in the next few days.
Avis client
Late delivery, poor communication and no sense of customer service. I won't be ordering from them again
Hello, we are sorry that you are not satisfied with our service. We did our best to ship as soon as possible. The order was shipped 3 days after our shipping forcast.
Avis client
Delayed from the scheduled shipping date.
We are really sorry for the delay in shipment and any inconvenience caused by this.
Unfortunately given the historical period, there are some delays in production in most manufacturer's and this can cause slight delays in arrival of the items to us and therefore in shipment of the orders.
We will do our best to do better in the future.
Informations Motostorm.it
Description :
Abbigliamento moto, accessori moto, caschi, giacche e stivali delle migliori marche: Arai, Spidi, Alpinestars, Dainese, Shoei.
Adresse :
motostorm
Largo Centro Studi 11
47833, Morciano di Romagna
Largo Centro Studi 11
47833, Morciano di Romagna
Website :
Contact :
info@motostorm.it
Représentant autorisé :
motostorm
Statut :
à jour
Nombre d'avis :
31336
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suite à une commande du 03.12.2021 14:05
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